The rooms were clean and well equipped. I encountered three members of staff - two of them were very nice and helpfull. The third - a woman in her 60s - gave us a luke warm welcome and was not helpful. We had driven for hours to get to Manchester. We arrived early and did not expect to get our room so early. We just wanted to get our bearings, leave the car and then go off to Old Trafford. As we had travelled for so long we were desperate to use the loo. But alas she couldn't help because the only toilets were in the rooms. Apparently they were all occupied so we couldn't use one. Luckily the male receptionist was more helpful and found an empty room for us to use a loo. I am not used to receiving the welcome I got from this woman - she clearly wasn't interested in customer service. I didn't expect our room to be ready so early and it wasn't but she didn't even bother to check - she just said 2pm. The male receptionist did check and it wasn't ready. One of my children used the complimentary drinks facilities when we arrived and she didn't seem too happy about that either snatching up the empty hot chocolate packet and throwing it in the bin as soon as he sat down( I'd've thrown it away if I'd noticed). You will not from my previous reviews that I am always fair. I am not being petty. The woman should be nicer to their customers. I won't go back.
- Official Description (provided by the hotel):
- Hello Hotel Manchester is a quality budget hotel from the hello hotel group situated within 5 minutes drive of Manchester city centre. All room rates included free Wi-Fi, free parking, free coffee/tea and a free hot takeaway breakfast. Ideally located for football stadiums, Trafford centre shopping and Manchester Arena. Situated on the A580 it is within easy reach of all major motorways. Say hello to a good night's sleep........................... ... more less
- Reservation Options:
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- Also Known As:
- Hello Hotel Manchester Swinton, Greater Manchester