Have been to this establishment three times over the past 6 months, every time I’ve eaten here it has proved to been a disappointment. I will not be going back in a hurry!
On the first occasion the starters took over 40 minutes to arrive and people who were arrived after as were getting there food served first. (I would like to add we had nothing over complicated and it did not require this time to wait, in fact all three of us had soup.)
On the second occasion the pub was busy and there was not enough floor staff to effectively serve all the customers who were dining.
On the third visit which was on the 28th of May 2012, I took two of my friends out to dinner, when we arrived the seating area outside was full but when we went into the restaurant it was fairly quiet. There looked to be one person serving on the bar, one manager and two waiting staff on the floor.
Our drinks order was taken but the drinks took about ten minutes to reach the table, the food order was taken in good time. We decided to order off the evening meal deal menu and all had the soup to start. There were no problems to report here.
For our main meals we had the steak and ale pie, the lasagne and the ‘brewer chicken’. The first two meals were fine. However when the chicken arrived it was STONE cold, not even luke warm. I told the manager and the meal was returned and we were told a replaced would be made.
During the time it took to prepare and serve the chicken, the rest of the table had finished there meal, not a very social experience I think you would all agree. The meal took 15 minutes to come back to the table and there was very little in the way of an apology and no recompense given for the inconvenience. During the time a sat and waited for the meal there were at least five other meals going out, and only once did someone come over and say the meal would be five minutes.
I am thoroughly disappointed with the experience once again and will not be going back.
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