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“Amazing value and service”

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Premier Inn Southampton West Hotel
Ranked #1 of 1 Hotels in Copythorne
Reviewed 8 August 2012

Stayed here when visiting peppa pig world. Perfect location we actually walked with the kids to the theme park as it was not too far away. The rooms were spacious and spotlessly clean can sometimes be a bit hot depending on the weather but they have put electric fans in all rooms. It was great having tea and coffee facilities in the room as well as a hairdryer. The staff were very friendly and helpful

  • Stayed: August 2012, travelled with family
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Thank mum1871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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763 - 769 of 870 reviews

Reviewed 6 August 2012

Lovely place, ideal for paultons park with good food in the restaurant. Would recommend the breakfast. Only downside for us was that we booked a family room for two adults and two children, would have got exactly the same room if it was just the two of us which was disappointing as we had to crawl out the end of the bed as it was very cramped! They had a small park for the children.

  • Stayed: July 2012
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Thank Nicknoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, laura Gibbins-Social Media at Premier Inn Southampton West Hotel, responded to this reviewResponded 22 August 2012

Thank you for your review.

At Premier Inn it remains our main objective to deliver a high quality of accommodation in all our establishments, and we do apologise that on this occasion we failed to do this.

Your comments have been noted and will be duly followed up by both our Customer Services Team and the Management team at this hotel.

Once again thank you for your review, we do hope to welcome you back to Premier Inn in the future.

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Reviewed 1 August 2012

The hotel was very close to Beaulieu which was our destination. It was family friendly and the bed was huge and very comfortable. The staff were friendly and helpful. We stayed one night and would use it again

  • Stayed: July 2012, travelled with family
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Thank N_IrelandJetsetters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2012

I booked this hotel as so close to Peppa PIg world, which is literally only a 5 minute drive. The hotel was great value for money, large room with I think a king size bed, single bed and a travel cot. The room was really clean and having mosquito blinds on the window was great. All the staff were really friendly and helpful.

Before I went I did look at trip advisor as was a little put off to try the restaurant, which while is next door, is not part of the hotel'chain. When we arrived at 3pm we were really hungry and decided to give the restaurant a try and the service was fine and so was the food, what you would expect for this type of restaurant. The second day we ate again about 5.30pm and it again was fine. I did notice that later around 7pm it did become hectic!!! So if you can eat earlier I would recommend it.

Breakfast had a wide choice but again I would recommend going in early to avoid the rush.

The big pros to this hotel is the play park outside and the wacky warehouse, however we didn't try this as weather was great.

  • Stayed: July 2012, travelled with family
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Thank ItalyMel80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2012

Very surprise that they attempted to charge me £53 MORE than the price stated on my online booking. No problem about a refund when I produced a copy of my online booking. Never had this happen before. Is it a new company policy? I hope not.
The hotel was up to the usual high standard.
BUT the restaurant is very poor. It is not part of the usual Whitbread chain and it shows!
Breakfast was OK but the staff need serious training. "Mate" and "Love" is not the way I like to be addressed by waiting staff. The evening menu is very poor. When I commented to the hotel reception they agreed how poor it was and offered to provide a list of other places to eat!

  • Stayed: July 2012, travelled as a couple
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Thank Lawrie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Steven Hicks, Social Media at Premier Inn Southampton West Hotel, responded to this reviewResponded 1 August 2012

Thank you for your review.

It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Thank you also for your comments regarding the Restaurant next door. Please be assured that we will pass your feedback on to the company responsible for this establishment.

We hope to welcome you back soon.

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Reviewed 24 July 2012

Stayed here on Sunday night and it was just perfect!!! We dealt with a young polite lady in reception which gave us information of things near and colouring packs for the children. We had food in the restaurant at about 4:30pm and only waited about 10 mins for food, they do the deals 2 meals for £10. Which means a family of four can eat for £20 and also we all had a lovely meal! The premier inn is very near peppa pig world, Mc Ds about 2 mins away, morrissons about 2 miles away!! A perfect location and we will be back very soon. Thank you

  • Stayed: July 2012, travelled with family
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Thank 5Lizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2012

room was not to bad lack off pillows and lumpy childrens beds but clean, air con did not seem to work can get hot with a family in these rooms.

the restaurant where do i start, it was like faulty towers but with bad attitude, when we complained we were asked to leave until they realised we had children and were stopping at the hotel, dont know why premier inn associate with this restaurant, something should be done.

Room Tip: stay at the hotel but dont eat
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  • Stayed: July 2012, travelled with family
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1  Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitbread-77, Social Media at Premier Inn Southampton West Hotel, responded to this reviewResponded 19 July 2012

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards.

Please be assured that the issues raised will be fully investigated. Thank you also for your comments regarding the adjoining restaurant, this is not a Whitbread run establishment however, we will ensure that your feedback is passed to the company responsible for this establishment.

Thank you once again for your review.

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Additional Information about Premier Inn Southampton West Hotel

Address: Romsey Road | Ower, Copythorne, New Forest SO51 6ZJ, England
Region: United Kingdom > England > Hampshire > New Forest > Copythorne
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Copythorne
Price Range: £49 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Southampton West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Premier Inn Southampton West is about as family-friendly as it gets. Next door to Paultons Family Theme Park, the home of Peppa Pig World and on the edge of the New Forest National Park. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Southampton West Hotel Copythorne, New Forest

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