What a difference a year makes.
Last year we stayed here and found it to be functional but clean and tidy.
This year it was very poor.
The reception welcome was good but after that it was all downhill. The room was cold on arrival and it seems the housekeeping staff are told to turn the temp down low when they leave the room to save of the bill. It was the same the following day. As a consequence then room wasn't warm enough to settle into for about an hour after we arrived (7.30pm) .
The bed was ok as were the family room extra beds but the room itself was very tired , marked and only superficially clean. If you know that feeling when you see heavy dust and start to itch....that's this place in a nutshell
The carpet had been vacuumed but had ground in dirt, evidenced by the state of my children's formerly white socks . The bathroom was very poor with a slight smell of urine/damp from what looked like an old leak, and sealant cracked or missing around the sink and shower,
Breakfast was a comedy involving young staff who either ran around achieving nothing or hid in the kitchen. If you were unlucky enough to be there when breakfast should have started at 730am you would have had about an hour and a half wait until the eventual decision to offer a hot buffet resulted in food finally appearing. My porridge was forgotten for 45 mins and arrived cold when I reminded them. There was no one in charge to complain to so we ate and left.
If you are tempted by this place because of some good reviews think again. It's not Premier Inn as a brand which is poor....just this place. We have stayed at several PIs and generally they are ok to good. If you are staying here because of Paultons Park/Peppa Pig World then it's very convenient. I would suggest that you book a different PI in Southampton and get up 10mins earlier and drive in.
- Official Description (provided by the hotel):
- On the edge of the New Forest National Park and less than five minutes from Paultons Park ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Southampton West Hotel Copythorne, New Forest