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“Excellent value with clean room. Just what you would expect from the best budget chain”

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Premier Inn Southampton West Hotel
Ranked #1 of 1 Hotels in Copythorne
1 review
“Excellent value with clean room. Just what you would expect from the best budget chain”
Reviewed 25 February 2013

Rooms were clean and staff were very helpful. Service was a bit slow in the restaurant but to be fair they were very busy. Great value especially as we had 2 adults and 2 children in our room and only paid £20.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robmcneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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791 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (92)
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English first
PancakeRoll
Level Contributor
82 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 25 February 2013

What a difference a year makes.
Last year we stayed here and found it to be functional but clean and tidy.
This year it was very poor.
The reception welcome was good but after that it was all downhill. The room was cold on arrival and it seems the housekeeping staff are told to turn the temp down low when they leave the room to save of the bill. It was the same the following day. As a consequence then room wasn't warm enough to settle into for about an hour after we arrived (7.30pm) .
The bed was ok as were the family room extra beds but the room itself was very tired , marked and only superficially clean. If you know that feeling when you see heavy dust and start to itch....that's this place in a nutshell
The carpet had been vacuumed but had ground in dirt, evidenced by the state of my children's formerly white socks . The bathroom was very poor with a slight smell of urine/damp from what looked like an old leak, and sealant cracked or missing around the sink and shower,
Breakfast was a comedy involving young staff who either ran around achieving nothing or hid in the kitchen. If you were unlucky enough to be there when breakfast should have started at 730am you would have had about an hour and a half wait until the eventual decision to offer a hot buffet resulted in food finally appearing. My porridge was forgotten for 45 mins and arrived cold when I reminded them. There was no one in charge to complain to so we ate and left.
If you are tempted by this place because of some good reviews think again. It's not Premier Inn as a brand which is poor....just this place. We have stayed at several PIs and generally they are ok to good. If you are staying here because of Paultons Park/Peppa Pig World then it's very convenient. I would suggest that you book a different PI in Southampton and get up 10mins earlier and drive in.

Room Tip: FamilyRooms are on the first floor
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PancakeRoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Southampton West Hotel, responded to this review, 27 February 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, United Kingdom
Level Contributor
93 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 24 February 2013

Stayed here whilst visiting family. Service great, booked breakfast, eat as much as you like room spotless and very comfortable. Handy for travelling into southampton. Excellent would stay here again, only cost £29 excellent value for money. Had booked the travel lodge then saw the reviews. Was horrified and changed to here.

Room Tip: All good! Nice rooms good location
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank workslave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 11 February 2013

Staff wetted so friendly they really couldn't do enough for you, that's not some staff or all staff but every single one. Room was clean, quiet and comfortable. Have stayed in hotels ten times more expensive but would chose this one over them any day.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickhearle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 February 2013

I really can't say how impressed I was at this hotel for the price. Keeping in mind that this is a 'budget' hotel, you really can't be disappointed with the service and quality of the rooms.

Recommended.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surbiton, Surrey
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 January 2013

My wife and I stayed at this Southampton West Premier Inn 24th & 25th January 2013. Once again we had a great time. The staff went above and beyond to make sure we enjoyed our stay. The hotel manageress, Heidi, was very good and swapped our room for another location in the hotel. This was simply because we really prefer rooms on the ground floor. She was also very helpful and knowledgable about the surrounding area and places to visit.
As the hotel wasn't that full we asked if we could 'borrow' another easy chair from another room, so that we had two comfortable chairs to watch TV. They allowed us to have one from a room a few doors up from ours.
We had booked a twin room but asked if we could have a double duvet each instead of the singles. This was done without any problems. Although Claire, the housekeeper, was about to go off duty, she stopped and swapped the quilts and even put the two duvet covers on for us.
The room was the same as all Premier Inns. Very clean and everything was working as it should. We found yet again that ALL the staff were extremely friendly and helpful.

We ate at the adjacent restaurant (no walking outside, just through a connecting door at reception). There was a reasonable menu choice and the food was very good. Although not too crowded, it appeared to be very popular with locals. Each time we visited, we waited about 20 minutes for our meals. We didn't have starters, just a main meal each.
At the time we went they had a deal on. . . 2 main meals for £10.00!!!! Terrific value!

Thoroughly enjoyed another two night stay at Premier Inns!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisR49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chelmsford essex
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 January 2013

good location for new forest southampton and southampton docks ,restaurant on site accomandation normal premier inn, clean and tidy. bus stop nearby to southampton,ideal for families easy access to m27/m3

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brianChelmsfordEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton West Hotel

Property: Premier Inn Southampton West Hotel
Address: Romsey Road | Ower, Copythorne, New Forest SO51 6ZJ, England
Region: United Kingdom > England > Hampshire > New Forest > Copythorne
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Copythorne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Southampton West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Premier Inn Southampton West is about as family-friendly as it gets. Next door to Paultons Family Theme Park, the home of Peppa Pig World and on the edge of the New Forest National Park. ... more   less 
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Also Known As:
Premier Inn Southampton West Hotel Copythorne, New Forest

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