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“Hotel OK but restaraunt not so good”

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Premier Inn Southampton West Hotel
Ranked #1 of 1 Hotels in Copythorne
Reviewed 18 March 2013

The hotel was OK not quite as good as other premier Inns I have stayed in. The heating system is different and the room was not as big as they usually are. It was the restaraunt I didnt like. Usually they are gorgeous (table table) but this was a fare and square brrrrr the restaraunt was freezing and the menu was long and huge but mostly full of un healthy fried rubbish. The next mrning at breakfast the floor was till covered in left over food from the previous evenings dining
On the plus side however the staff are amazing and lovely and friendly. Maybe we caught the restaraunt on a bad day but perhaps it is just personal taste re the menu as others were enjoying it greatly

  • Stayed: March 2013, travelled with friends
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Thank archaeo13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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739 - 745 of 885 reviews

Reviewed 12 March 2013

Excellent service. Very polite and courteous staff on arrival and during breakfast. Could not fault it. Room perfect, clean and well presented. Lovely choice for breakfast. Will definitely visit again.

  • Stayed: March 2013, travelled with family
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Thank l123_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2013

We stayed here as it was close to paultons park. When we got there it was very clean the room was a nice size for a family of 4. The cost was very good will use again.
The breakfast was very nice as well nice selection and a good price.

  • Stayed: March 2013
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Thank Davidjack11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2013

Stayed at premier inn Southampton West after a day trip to Beaulieu Motor Museum. The staff were very friendly and the Vine Inn next to the premier inn was excellent for dinner and breakfast the next day. The room was very great for our needs and we will use this again when we visit the area.

  • Stayed: March 2013, travelled with family
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Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

stayed in premier inn southampton west over the february half term, the hotel was in a good location for southampton .we had a really nice chinese at the south garden restaurant in romsey ,food very good.

  • Stayed: February 2013, travelled with family
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1  Thank Stephen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

Rooms were clean and staff were very helpful. Service was a bit slow in the restaurant but to be fair they were very busy. Great value especially as we had 2 adults and 2 children in our room and only paid £20.

  • Stayed: February 2013
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Thank robmcneil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2013

What a difference a year makes.
Last year we stayed here and found it to be functional but clean and tidy.
This year it was very poor.
The reception welcome was good but after that it was all downhill. The room was cold on arrival and it seems the housekeeping staff are told to turn the temp down low when they leave the room to save of the bill. It was the same the following day. As a consequence then room wasn't warm enough to settle into for about an hour after we arrived (7.30pm) .
The bed was ok as were the family room extra beds but the room itself was very tired , marked and only superficially clean. If you know that feeling when you see heavy dust and start to itch....that's this place in a nutshell
The carpet had been vacuumed but had ground in dirt, evidenced by the state of my children's formerly white socks . The bathroom was very poor with a slight smell of urine/damp from what looked like an old leak, and sealant cracked or missing around the sink and shower,
Breakfast was a comedy involving young staff who either ran around achieving nothing or hid in the kitchen. If you were unlucky enough to be there when breakfast should have started at 730am you would have had about an hour and a half wait until the eventual decision to offer a hot buffet resulted in food finally appearing. My porridge was forgotten for 45 mins and arrived cold when I reminded them. There was no one in charge to complain to so we ate and left.
If you are tempted by this place because of some good reviews think again. It's not Premier Inn as a brand which is poor....just this place. We have stayed at several PIs and generally they are ok to good. If you are staying here because of Paultons Park/Peppa Pig World then it's very convenient. I would suggest that you book a different PI in Southampton and get up 10mins earlier and drive in.

Room Tip: FamilyRooms are on the first floor
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  • Stayed: February 2013, travelled with family
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Thank PancakeRoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Southampton West Hotel, responded to this reviewResponded 27 February 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Additional Information about Premier Inn Southampton West Hotel

Address: Romsey Road | Ower, Copythorne, New Forest SO51 6ZJ, England
Region: United Kingdom > England > Hampshire > New Forest > Copythorne
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Copythorne
Price Range: £44 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Southampton West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Premier Inn Southampton West is about as family-friendly as it gets. Next door to Paultons Family Theme Park, the home of Peppa Pig World and on the edge of the New Forest National Park. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Southampton West Hotel Copythorne, New Forest

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