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“Great stay for Peppa Pig World”

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Premier Inn Southampton West Hotel
Ranked #1 of 1 Hotels in Copythorne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great stay for Peppa Pig World”
Reviewed 23 June 2014

Stayed with wife, 3 year old and 11 month old, due to proximity to Paultons Park / Peppa Pig World. Perfect location for this and other attractions e.g. Longdown Activity Farm. Staff at hotel were very friendly and helpful, especially Jayne on reception, who my wife had spoken to on the phone a few days earlier to make sure our on-line booking was correct. Nothing was too much trouble. Room was very clean and comfortable... although it was a very hot day and air conditioning would have been welcome. At least there was a fan in the room. Breakfast was great and good value for a hotel. First Premier Inn stay and very impressed.

  • Stayed June 2014, travelled with family
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Helpful?
1 Thank thedavebaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

Stayed here at this little gem of a hotel on the 20th June. Was checked in by Jayne the manager who was amazing with our children, really cared about their well being and that we had the correct set up with their beds to ensure they were comfortable. Rooms were large and very clean perfect for my family. There are no fridges in the rooms, but we were allowed to keep milk in the reception fridge.

  • Stayed June 2014, travelled with family
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Helpful?
1 Thank MARK e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackburn, United Kingdom
Level Contributor
37 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 June 2014

we found booking was easy, the room was ensuite which was great, the room was clean/ tidy & had kettle, tea/coffee in, towels provided, and value for money. very comfortable bed. A very nice room all round.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Ess261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

booked this hotel as we was going to peppa pig world was a lot cheaper than those on peppa pig world website. hotel is less than 5 min from peppa pig world and if very clean and staff was very friendly and helpful defiantly recommend.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank myoung91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
86 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 17 June 2014

We stayed here on Saturday night having spent the day at Paulon's Park. I dearly wish we had driven back to London the same night. The hotel was ok. Unbearably hot with no air conditioning and our daughter's cot bed was something out of a prison - rock hard - but the staff were great.

However, the pub next door was indescribable. We did not eat there after seeing the rubbish they were serving, but had a drink whilst our daughter played in the playground outside. The staff were extremely rude. We thought that was as bad as it got then we went for breakfast. Where on earth do I start. We couldn't find any cutlery or plates that were clean so we ate our toast off our napkins. The cooked meal that arrived was in edible. So we left it. But by far the worst aspect of the breakfast was just how rude the manager on duty was. He has absolutely no idea what so ever about customer service. He clearly hates his job and takes great pleasure in asking them what they want, then talking over them when they respond. He just loves to try and make customers feel stupid. I think his name was Luke. Premier Inn - you are seriously letting your customers down by associating yourselves with this establishment. Get rid as soon as you can, and get a proper company in here that knows what food is rather than the fried beige rubbish these guys serve.

But thank you for refunding our breakfast - there was no way you could have justified charging us for that total and utter rubbish.

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank Celia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Southampton West Hotel, responded to this review, 20 June 2014
Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billericay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 June 2014

We were happy with the hotel just wish I'd listened to other reviews about the restaurant! Please take my advice and avoid it! Slow service, food all over the floor, sticky tables and cheap unhealthy inedible food - we left our food and got a takeaway from Prezzo down the road (which was lovely!)
Can't fault the Premier Inn though, just wish it wasn't attached to the Vine Inn.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 17 June 2014 via mobile

Booked this premier inn as we were taking our son to peppa pig world. It was literally a two minute drive from the park which was ideal at the end of a long day.

Room and hotel were on par with other premier inns we have used, basic but clean and a comfy bed. On the hottest day of the year we were worried it would be unbearable with three of us but it was somehow kept pretty cool.

We ate in the adjacent pub and it was fine...not your finest food but then with most mains being two for £10 we didn't expect it to be. Service was quick and polite.

Breakfast was also served in the pub and again was fine. We booked it for ease of not having to find somewhere else for breakfast and there was a selection of cereals, toast, yoghurt, fruit, muffins etc as well as the hot breakfast.

Overall it is what it is...we know exactly what we'll get with a premier inn and that's fine. One tiny gripe...not sure if it depends on occupancy or something, but the electricity was trickling out of the sockets at a tiny rate. They were working, but we charged our phones overnight so we had them for the ride home, and after a good 8 hrs on charge we were both still at about 50% charged. Strange.

Also, if you can I would advise visiting PP world on a weekday. We visited Friday and then stayed over. At breakfast there were hoards of guests who had also arrived on Friday evening, but were planning to visit PP world on the Saturday...I imagine it would have been very busy.

Stayed June 2014
Helpful?
Thank Lianne83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Southampton West Hotel

Property: Premier Inn Southampton West Hotel
Address: Romsey Road | Ower, Copythorne, New Forest SO51 6ZJ, England
Region: United Kingdom > England > Hampshire > New Forest > Copythorne
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Copythorne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Southampton West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
On the edge of the New Forest National Park and less than five minutes from Paultons Park ... more   less 
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Also Known As:
Premier Inn Southampton West Hotel Copythorne, New Forest

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