My husband & I booked an overnight stay along with a wedding celebration and some friends. At mid-evening we tried to purchase some crisps/snacks from the bar, to be told that they did not have any & only wasabi peanuts available! They have a wedding in that night, you'd think that you would stock-up for business.
The only rooms available left at the time was the 'executive suite'. After an interesting walk up stairways, we found the room to be on top floor, looking out to the main road, room felt spacious, shower only suite felt un-comfortable & cold but generally clean.Apart from a larger room with a 'sleigh bed' I think it's an overcharge for this. However, come evening and time to sleep, the mattress was so uncomfortable, it had certainly been slept in by a few and you felt every lumps and bumps. I'm not sure when it was last renewed or ever, it certainly caused a neck & shoulder ache for a few days. There's nothing special that warrant an extra £30+! It's more like these rooms had the prices increased due to the wedding party!
Next morning, my husband went downstairs to request for some sachets of coffee and teas and was told that they had none. When we checked out, there were no customer service, question of the stay, only handed a sheet of paper to which stated the amount owed and took payment. The staff swiftly disappeared before you got out of the front door.
It seems that the establishment was under-staffed and they were trying their best to keep things ticking, but when you are charged £85.00 per night stay, you would expect some customer service.
They are charging a 5* hotel rate for a wishful glorified B&B without the breakfast! Sometimes, customer care can change an overall experience.
A very disappointing night stay for an otherwise lovely venue!
- Official Description (provided by the hotel):
- Situated in the rural village of Kirby Muxloe, just off the M1 and five miles from Leicester, the Castle Hotel is a beautiful 17th century pub restaurant overlooking Kirby Muxloe Castle. Originally the castles farmhouse, the pub has retained much of its charm, with open fires in winter, candlelight dining in the evening and al fresco dining during the summer months. Stroll among the atmospheric ruins of the moated 15th century castle after a relaxed pub meal at The Castle Hotel We pride ourselves on classic pub food cooked with care. Whether it's hand-battered cod & chips, the gourmet burger, or the ever-popular ‘Brewer's Chicken’, now is the time to rediscover your old favourites. Make sure you try our traditional Sunday roasts with a huge a Yorkshire pudding and unlimited gravy. The team at the Castle Hotel are passionate about our food menu, so you can relax and enjoy our quality dishes and great service at this fantastic venue. It’s the perfect place to dine after a stroll around the stunning grounds of the castle. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Kirby Muxloe, Leicestershire