Just returned from an over night stay celerbrating our 32nd wedding anniversary & would like to say, the location & the grounds are a plus factor, the staff where very professional & friendly, the food was excellent & we would definatly recommend the hotel to our friends & would re visit again.
Ian & MandyMore
we stayed at the hotel for two nights on a very last moment booking- beautiful grounds and rooms were satisfactory. we did request a quiet room and were allocated 320 in the newer wing- being a warm night the window was open and we had to endure a constant low mechanical drone all night, However the rooms were immaculate,towels changed daily and very good location for visiting many areas.for the price we paid- comparable to a travel lodge-its was a pleasant stay in very stunning surroundings.
Most travellers believe they can get a better price by staying in a budget brand property, but this is not entirely true (apart from the central London market). When staying with us our rates are competitive and you have the added bonus of staying in a beautiful Edwardian Manor House with full service bar, an excellent restaurant and a truly superb Health Club. You also get free use of our WIFI system during your stay.
We will be looking into the noise you mentioned, it maybe from a neighbouring building but we will get to the bottom of it.
Thanks you for your review
Stephen Marriott
General Manager
We stayed here for two nights for a wedding taking place in the hotel. We arrived very early on the Friday and were told that there was absolutely no way our rooms would be ready before the 2pm check in time. Which is fine, but just something you may wish to be aware of before arriving. (Check out time is 9:30 during the week also – so don’t be thinking you’ll get a lie in!) There was free wi-fi for guests, which was of a fast speed and very useful. Upon getting to our room – not a minute before 2pm – we were gutted (Room 240). Our room looked out onto two full skips and a pile of rotting divans. There was no air con in the room, so windows were open throughout the whole visit to keep cool, and given that we looked out on to their yard, it meant that from 6am onwards we were woken up with the noise of people coming in and out of the kitchens etc. We were also woken by the staff standing outside our window for their morning smoke break. Had the room had air con, I could have just shut the window. The rooms are, at best, outdated. Breakfast in the mornings was very good. Great selection and all fresh. Not to mention, quick service. The grounds in the hotel, which we availed off throughout the wedding celebrations, were magnificent and a real asset to the otherwise unpolished hotel. Check out was fast and the hotel is only 5 miles (10mins drive) from the hotel, but be warned, the taxi company the hotel use, will charge you £16 for that journey. All in all, I wouldn’t stay at this hotel again- the shabby rooms are not worth the price and it certainly doesn’t feel like a treat to stay over.
Thank you for taking the trouble to review your recent stay.
I am sorry that it was not all that you had hoped it would be, we try very hard to ensure all guests are happy and enjoy there time with us.
Due to the nature of our business, like most Hotels we need time to turn rooms around and clean them between guests and I am sorry this meant you had to wait until 2pm to enter your room. We guarantee check in by 2pm for every guest.
Yours sincerely
Stephen Marriott
General Manager
The hotel and grounds are quite spectacular. The adjacent fitness centre and pool are great - amongst the best you'll find attached to a hotel...
Although the major things are reasonably good, the place is let down by an uninterested management team that seems to miss everything a guest notices. The bar that isn't staffed, the staff outside making a lot of noise while on their breaks, the terrace strewn with cigarette ends that is never cleaned, the broken umbrellas/parasols at the outside tables, the internet connection that is so slow as to be almost unusable.
We arrived early on the Saturday and we turned down the first two rooms offered to us. There was a large wedding taking place and we were told that the room allocated to us was in the main building and away from any noise from the wedding reception. However the room was poor and no outlook. They offered us a garden view room ground floor but again we declined as this was near to the wedding disco. The third room offered was on the second floor overlooking the grounds and was far better. Despite being told we could have problems with noise wwe are pleased to say we heard nothing. It was an excellent room and keeping with the Hotel ambience. The Reception staff were were very patient and helpful. We ate out in Romsey but had breakfast in the Hotel and this was very good. Overall a very good hotel and meets its 3 star rating, well located. We inspected the health facilities and these are very good and we would rate 4 star.
Thank you for taking the time to write a review regarding your recent stay, I was pleased we were able to find the right room for you, but offer you my apologies that the first room we offered you was not to your liking.
The views of our grounds are fantastic and it's unfortunate that not all rooms have these views, but the majority do offer views of either the front or rear lawns.
Yours sincerely
Stephen Marriott
General Manager
I find this a good hotel to stay in. It is clean has reasonably modern rooms. The genral restaurant and bar areas are very nice. The staff are friendly and whenever I have eaten in the restaurant the food is good. The only problems I have ever had have been not being able to get a table in the restaurant even though I was a resident in the Hotel and also the service can be a little slow at times. Hot buffet breakfast with lots of choice and good quality food. The leisure facilities are very good. There is a great medium sized gym and a nice sized pool which are all well serviced and well kept. It is set in lovely private grounds and I recommend this hotel as a place to stay for either business or pleasure. Ideally placed for an overnight stay before a cruise or ferry crossing.
Thank you for your comments, it sounds like you have become a regular guest of ours on the back of our facilities and customer care.
Our restaurant is extremely popular and I would always advise to book a table in advance, perhaps when making your booking direct with Sue our Reservationist at reservations@chilworth-manor.co.uk or upon check in at the Hotel.
We hope to welcome you back again soon.
With thanks
Stephen Marriott
General Manager
