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“not for kids”

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Best Western Chilworth Manor Hotel
Ranked #1 of 1 Hotels in Chilworth
Certificate of Excellence
Reviewed 11 June 2012

We did a two night Peppa Pig trip and stayed here Last week. We booked through Paultons Park. We expected it to be child friendly our grandaughter ony 22months old and chatty Staff were not child friendly ther was not one member of staff said good morning or evening or goodbye apart from restaurant but this was let down by over priced food especially the kids menu.Tthe wait was long too. The icecream for my grandaughter took 20mins a Raspberry Ripple flavour which had nuts in very bad she could have choked reported this and was told they should not have been there and we would not be charged. The Hotel had lovely grounds but the whole place needed a make over. Tierd deco. dated rooms and a gap in the window in our room as the window did not fit.properly. Plus side clean and attractive surroundings.

  • Stayed: June 2012, travelled with family
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Thank shutterman22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,239 - 1,245 of 1,466 reviews

Reviewed 9 June 2012

We had an overnight here prior to a cruise. We found an advert in the Fred Olsen magazine that indicated a stay and park package when cruising with Fred Olsen. It was excellent. Our cruise was longer than the normally accepted parking time but for a small additional premium, the hotel accommodated our needs.
We were early, but given a room that was absolutely enormous. Very clean and comfortable with everything we needed.
A complimentary taxi took us to the dock and picked us up on our return.
The food was pretty good too!
Excellent service throughout

  • Stayed: April 2012, travelled as a couple
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Thank CumbriaHappysnapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear Reviewer,

Many thanks for taking the time to review your stay at the BEST WESTERN Chilworth Manor. I am thrilled you enjoyed your time with us. I trust you had an excellent Cruise also.

I see from your previous reviews you have stayed at other Hotels in Southampton, I’d like to thank you for giving us the opportunity to cater for you and I truly hope you decided to return to us when your next in this beautiful part of the country.

Once again with thanks


Stephen Marriott
General Manager
BEST WESTERN Chilworth Manor

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Reviewed 5 June 2012

My husband and I attended a wedding there in may and stayed the night.

The hotels atmosphere was very friendly and welcoming. Our bedroom was very clean and comfortable and we found staff were more than willing to cater for our every need. Food was lovely too - nice sized portions.

Would definitely recommend the hotel.

  • Stayed: May 2012
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Thank Jackiepittaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southamptonmanor, General Manager at Best Western Chilworth Manor Hotel, responded to this reviewResponded 6 June 2012

Dear Reviewer

Thank you so much for taking the time to review your recent experience of the Hotel, it's great to hear you had a such a good time.

We are a very popular wedding venue due to our grounds and location and I know the team will be thrilled to hear you enjoyed your time with us.

We hope to be able to welcome you back to the BEST WESTERN Chilworth Manor again soon

Sincerely,

Stephen Marriott
General Manager
BEST WESTERN Chilworth Manor Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2012

Overall, a very pleasant weekend in a good hotel. Lovely grounds and position. Food in restaurant good, service not so.Wedding reception on the night we arrived, but receptionist gave us a room as far away from the noise as possible. But my main gripe was the heat, especially in the dining room. This is 2012, chaps, and whilst we`re not blessed with tropical heat it does get warm sometimes. We asked for a fan in our room so no problem there. But the restaurant, particularly at breakfast time, was very uncomfortable. Here, at least, aircon is a must.Why are we so slow to respond sometimes to customer needs? This is a good hotel striving to be taken up a notch but rain forest heat when eating is not acceptable. And the weather outside wasn`t even that warm! Urgently needs sorting.

  • Stayed: June 2012, travelled as a couple
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Thank tronmanEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southamptonmanor, General Manager at Best Western Chilworth Manor Hotel, responded to this reviewResponded 6 June 2012

Dear Reviewer,

Thank you for taking the time to review the BEST WESTERN Chilworth Manor and for your recommendations for improvement.

I’m pleased you enjoyed your meal and found it to be of a high standard, my apologies that the service did not quite live up to the food.

We have invested in Air Conditioning over the years, in our Function and Event Suites our Health Club. It is often difficult to retrospectively fit Air Conditioning units in a building the age of the Manor sympathetically. All our reviews are collated and we carry out an internal review to plan our Capital Investment so your comments will be included in this process.

Thank you once again for your review

Stephen Marriott
General Manager
BEST WESTERN Chilworth Manor

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Reviewed 30 May 2012

Recently stayed at Chilworth Manor in Southampton for 1 night. Lovely hotel with beautiful grounds at the front and rear of the hotel. Perfect as the sun was shining the particular day i stayed so i enjoyed an excellent lunch on the terrace overlooking the grounds. I found the staff to be friendly and attentive at all times and very chatty when discussing the local area with me. A lovely hotel i would certainly recommend to others.

  • Stayed: April 2012, travelled with friends
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1  Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2012

Be warned - this is not a Spa! This is an ugly part timber building housing a very small, albeit upmarket private sports centre, There is certainly nothing 'Indulgent' about it! Firstly, it is not even within site of the Edwardian Manor house they market this place on the back of. No adequate lounge seating, two toilets and 4 showers shared between what was on the day I was there, 12 Spa day customers as well as their members! Lunch was the tiniest wrap I have ever seen! No where to lie down or relax after massage treatment. A few loungers and charis beside the pool were very uncomfortable and so long as you are happy to spend an entire day in the pool environment then you will love this place!
The one sofa and chair in a very cramped reception area with a table set up for spa customers to help themselves to juice, water, coffee or tea. The water and juice is served in an open top jug ,,,,,warm - disgusting! The most disappointing spa day I have ever had! Do not waste tour money time or effort!

  • Stayed: May 2012, travelled with friends
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2  Thank Pauline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2012

Interesting building- old Manor with new rooms added on. We stayed in new part- room small but modern, comfortable and clean. Some noise as Hotel well used for weddings and cruise passengers as well as transfers to Airport. Very convenient for Airport and Cruise terminals. Easy to find and lovely grounds- in part backing onto a Science Park as well as Conservation area for Chilworth - a very upmarket area of Southampton. Buffet breakfast one of the best we have had- in part because of the quick turnaround of the tables and throughput of guests. Only there for one night- attending a function in Romsey- but given easy access to Motorway network and surrounding attractions would stay again.

  • Stayed: April 2012, travelled with family
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1  Thank gerardWiltshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
southamptonmanor, General Manager at Best Western Chilworth Manor Hotel, responded to this reviewResponded 6 June 2012

Dear Reviewer,

Many thanks for taking the time to review your recent stay; I note you are a regular user of Trip Advisor with 22 reviews. It’s always good to receive positive feedback from a regular traveller and someone who appreciates the benefit of review sites such as this one.

Thank you for your praise relating to our Breakfast Buffet, this is the most important meal of the day and one we always pay particular attention to.

We hope to be able to welcome you back to the BEST WESTERN Chilworth Manor for future stays.

Thank you once again for your review

Stephen Marriott
General Manager
BEST WESTERN Chilworth Manor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Chilworth Manor Hotel

Address: Chilworth SO16 7PT, England
Region: United Kingdom > England > Hampshire > Chilworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Chilworth
Price Range: £57 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Chilworth Manor Hotel 3*
Number of rooms: 97
Official Description (provided by the hotel):
BEST WESTERN Chilworth Manor Hotel lies just 4 miles from Southampton, amongst 12 acres of beautifully landscaped grounds. Right next door to a conservation area, this wonderful retreat is worlds away, but not far away, from the city centre. An Edwardian Manor house, the hotel is an ideal place to get away from it all and is particularly peaceful for romantic breaks! Though close to Southampton city centre and port, and the transport links that take you there, we think you'll find more than enough to keep you occupied here at the hotel. Why not work out in our state-of-the-art leisure facilities, or treat yourself to some quality time in our spa?****FREE WIFI ***** FREE CAR PARKING ***** FREE USE OF HEALTH CLUB***** ... more   less 
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Also Known As:
Best Western Chilworth Manor Hotel Southampton
Chilworth Manor Southampton
Chilworth Manor Hotel Southampton

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