A very, very poor check-in experience got my stay off to a bad start. Check-in initially took 20 mins and when I went to what was supposed to be a 'king' room, I found a very small double-sized bed. Next followed a long and tedious argument with reception on what constituted a king bed. One member of staff even came to the room with me, looked at the bed and said, "that's what we call king". Another 20 minutes on, as I was commencing the check-out process and facing the task of trying to find another hotel, another staff member agreed to look at the room. He closed the door as fast as he opened it and admitted that there'd been a mix-up and that indeed was not a king bed. A very faint and flimsy apology and I was given another room.
After having lost so much time on check-in I decided on room service, which incurs a fee for delivery. I opted to pick the meal up to save the fee. Next minute, there's a knock on the door - food was delivered - fee was charged. Off she went to fix up the charge with the promise that she'd be right back. I didn't see her again and the fee appeared on my bill when I checked out.
Service-wise, this hotel was terrible and made for a stressful start to what was already a pretty stressful business trip.
The rooms were tiny but the bed was very comfortable and the shower was good, which are my two main criteria.
The location also suited me perfectly. Right next to a train station and within walking distance to a supermarket and deli. Not great for local restaurants though and in-room food selection was very limited.
- Official Description (provided by the hotel):
- The Ibis Ellerslie is located in the heart of Greenlane offering easy access to many Auckland attractions. The Ellerslie Events Centre and ASB Showgrounds are in walking distance, Vector Arena, Mt Smart Stadium and Eden Park are only a short train trip away. ... more less
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- Also Known As:
- Ibis Auckland Ellerslie Hotel Ellerslie
- Ibis Hotel Auckland
- Ibis Hotel Ellerslie