We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“How disappointing”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ibis Auckland Ellerslie
Ranked #1 of 2 Hotels in Ellerslie
GreenLeadersSilver level
Reviewed 4 June 2014

I stayed for a couple of nights over the weekend the accomodation and the service were fine.In my case I was unable to travel from the hotel so I was obliged to eat at the in house restaurant and that is my problem! the buffet was dreadful! whoever is in charge of designing the offering is really letting the side down! The main hot dishes were potatoes and sweet corn with either sausages, fatty lamb shoulder chops or vegetarian lasagne .The dessert included a fruit salad which consisted of Apple ,Apple and more Apple,and Pak n Save Chocolate Cake. Defìinitely not worth the over forty dollar price tag . The hotel has a lot going for it but that buffet is taking the mick

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 5 June 2014

Dear Peter,

Thank you very much for sharing your experience. I would like to apologise for the poor dining experience with us. I have shared these comments with our Food and Beverage Manager and he would like to contact you. Unfortunately, I could not locate your reservation using only first name, would you be kind enough to call or e-mail me so that we could discuss this situation;

h3060-fo01@accor.com or 09 5234743.

I have done some investigation and realised that we do not purchase any products from Pak n Save.
Thank you and regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (696)
Traveller rating
Traveller type
Time of year
Language
  • More languages

233 - 239 of 696 reviews

Reviewed 3 June 2014

I was staying here just for one night, my company was paying (thank goodness I wasnt). Check in was a total nightmare and checking out wasnt much easier. I wish just for once when staying somewhere check in could be made easier, especially when they already have all your details.
The room was very small as was the bathroom, looked like japanese style just a wee box.
Maybe ok for one night but certainly not for any longer
Buffet breakfast was good

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 62Denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 5 June 2014

Hi Tabbie,

Thank you for sharing your comments.
Rest assured that I have addressed this issue with my team and have taken necessary actions to improve the quality of our services.
I greatly appreciate your feedback as it helps us improve ourselves and eliminate our shortfalls in service delivery.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014 via mobile

In Auckland for a couple of days at the weekend its not easy to find somewhere near the Showgrounds that well priced , clean, quiet & with a good restaurant , yet the Ibis & the Novotel next door in Ellerslie are exactly that.
Have stayed here several times and definately will again.The staff are are very proffessional , helpful & friendly.
Free Parking fills up very quickly .The spaces are very small and recently they've started charging for the nearby Parking at the Racecourse.

Stayed: May 2014, travelled with family
Thank idmacartney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 2 June 2014

Thank you for sharing your experience. We appreciate your comments and hope to welcome you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank billboy1
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 21 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 May 2014

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Diane C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 13 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 April 2014

If you are attending a concert at mt smart stadium or just watching a game of league this is the hotel to go its close to shopping and to the railway station and not to far from ellerslie race course.
Room was a bit small,but tidy and clean ,our room was on ground flour so good in a way that we didn't require lifts.overall functional .it met its purpose but nothing flash.

Room Tip: Ground floor..saves going to the lifts,ground flour close to restaurant and bar
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 1 May 2014

Thank you for taking the time to write this review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

We stayed at Ibis Hotel Ellerslie on Good Friday. We arrived mid afternoon after arriving from o/seas and we found Brian (Concierge) excellent from the moment we stepped out of the car he was there to greet us and offer assistance with our luggage. The service at this hotel is exceptional and the staff are friendly and helpful. The hotel is situated only 15-20 minute drive from Auckland International Airport and adjoins the Auckland Racecourse and close to trains. It shares the same lobby with the Novotel Hotel and a restaurant and bar, so it has all the facilities you would expect in a 4 star hotel which means it is superb value for money!!! A train from this hotel would easily get you into town within 15 minutes and the station is only 2 minute walk.. We stayed here to go to the Easter Show which we walked to from this hotel comfortably in 15 minutes - so it is a great place to stay if you need to attend the show grounds, races or as an out of town stay and transit by train to visit Auckland. We ate at the restaurant and found the food was terrific. We had a buffet dinner and breakfast and the food was great, especially the seafood - smoked New Zealand Salmon - Yum!!!. Aleesha was really helpful at the restaurant the evening that we dined and offered friendly local knowledge for our stay. We would definitely stay at this hotel again. The rooms are small but clean and comfortable - if you are wanting a larger room you could spend more and upgrade to the Novotel however as we were only overnighting here we choose Ibis and did not regret our choice. Great and will stay here again.

Room Tip: Decide whether the size of the room is important to you before choosing this hotel as the Ibis rooms...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lambie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this reviewResponded 1 May 2014

Thank you very much for such a detailed review. Brian, Aleesha and the whole team were very happy to hear about your experience.
Looking forward to welcoming you back to our hotel.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ellerslie
0.0 mi away
Novotel Auckland Ellerslie Hotel
1.2 mi away
Best Western Ellerslie Ellerslie International
2.4 mi away
Quality Hotel Parnell
Quality Hotel Parnell
#18 of 66 in Auckland Central
712 reviews
Show Prices
Show Prices
Show Prices
3.1 mi away
Scenic Hotel Auckland
Scenic Hotel Auckland
#21 of 66 in Auckland Central
985 reviews
2.9 mi away
Cordis, Auckland
Cordis, Auckland
#6 of 66 in Auckland Central
4,410 reviews
3.0 mi away
Kiwi International Hotel
Kiwi International Hotel
#35 of 66 in Auckland Central
714 reviews
Show Prices
Show Prices
Show Prices

Been to Ibis Auckland Ellerslie? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ibis Auckland Ellerslie

Address: 72-112 Greenlane East, Ellerslie, Auckland 1051, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland > Ellerslie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Ellerslie
Price Range: £64 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ibis Auckland Ellerslie 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Ibis Ellerslie is located in the heart of Greenlane offering easy access to many Auckland attractions. The Ellerslie Events Centre and ASB Showgrounds are in walking distance, Vector Arena, Mt Smart Stadium and Eden Park are only a short train trip away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Ebookers, TripOnline SA, Hotels.com, Evoline ltd, HotelsClick, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Ibis Auckland Ellerslie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Auckland Ellerslie Hotel Ellerslie
Ibis Hotel Auckland
Ibis Hotel Ellerslie

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing