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“Good stay” 4 of 5 bubbles
Review of Ibis Auckland Ellerslie

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Ibis Auckland Ellerslie
Ranked #1 of 2 Hotels in Ellerslie
GreenLeadersSilver level
Tauranga, New Zealand
Level Contributor
4 reviews
4 hotel reviews
“Good stay”
4 of 5 bubbles Reviewed 13 June 2014

We have stayed several times at the Ibis and generally always book two or three rooms at a time
for family. While the rooms are small they are good value for money and I would rather stay at this hotel than any of the other motels in the area. It actually works out cheaper for us to stay here than book a 2/3 bedroom motel room that are generally old, cold and the linen always looks and feels years old - also you don't have to leave the complex to eat and have a few drinks in the bar. The only negative thing I would say is that the buffet menu needs updating.
We have always found the staff to be pleasant and helpful.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Campbellsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review, 15 June 2014
Hello and thanks for your positive review.

We are glad that you consistently enjoy our hotel and we look forward to your next trip to Auckland.

All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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657 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
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  • English first
  • French first
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English first
Napier, New Zealand
Level Contributor
274 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed 7 June 2014 via mobile

I spent one night here during a conference. The staff are lovely, however the bar prices are outrageous and the rooms would be small even for a hobbit. The designers were teasing with the odd bathroom stalls and tighter than tight bedroom layout. If it could be helped, I'd avoid.

Stayed June 2014, travelled on business
Helpful?
1 Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this review, 9 June 2014
Thank you for taking the time to share your thoughts. We appreciate your review and hope you will give us the opportunity to better serve you in the near future.
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Tauranga, New Zealand
2 reviews
3 of 5 bubbles Reviewed 4 June 2014

I stayed for a couple of nights over the weekend the accomodation and the service were fine.In my case I was unable to travel from the hotel so I was obliged to eat at the in house restaurant and that is my problem! the buffet was dreadful! whoever is in charge of designing the offering is really letting the side down! The main hot dishes were potatoes and sweet corn with either sausages, fatty lamb shoulder chops or vegetarian lasagne .The dessert included a fruit salad which consisted of Apple ,Apple and more Apple,and Pak n Save Chocolate Cake. Defìinitely not worth the over forty dollar price tag . The hotel has a lot going for it but that buffet is taking the mick

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this review, 5 June 2014
Dear Peter,

Thank you very much for sharing your experience. I would like to apologise for the poor dining experience with us. I have shared these comments with our Food and Beverage Manager and he would like to contact you. Unfortunately, I could not locate your reservation using only first name, would you be kind enough to call or e-mail me so that we could discuss this situation;

h3060-fo01@accor.com or 09 5234743.

I have done some investigation and realised that we do not purchase any products from Pak n Save.
Thank you and regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, New Zealand
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 3 June 2014

I was staying here just for one night, my company was paying (thank goodness I wasnt). Check in was a total nightmare and checking out wasnt much easier. I wish just for once when staying somewhere check in could be made easier, especially when they already have all your details.
The room was very small as was the bathroom, looked like japanese style just a wee box.
Maybe ok for one night but certainly not for any longer
Buffet breakfast was good

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank 62Denise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this review, 5 June 2014
Hi Tabbie,

Thank you for sharing your comments.
Rest assured that I have addressed this issue with my team and have taken necessary actions to improve the quality of our services.
I greatly appreciate your feedback as it helps us improve ourselves and eliminate our shortfalls in service delivery.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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Ruakaka, New Zealand
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 27 May 2014 via mobile

In Auckland for a couple of days at the weekend its not easy to find somewhere near the Showgrounds that well priced , clean, quiet & with a good restaurant , yet the Ibis & the Novotel next door in Ellerslie are exactly that.
Have stayed here several times and definately will again.The staff are are very proffessional , helpful & friendly.
Free Parking fills up very quickly .The spaces are very small and recently they've started charging for the nearby Parking at the Racecourse.

Stayed May 2014, travelled with family
Helpful?
Thank idmacartney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eloi F, Front Office Manager at Ibis Auckland Ellerslie, responded to this review, 2 June 2014
Thank you for sharing your experience. We appreciate your comments and hope to welcome you back to our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Auckland Ellerslie

Property: Ibis Auckland Ellerslie
Address: 72-112 Greenlane East, Ellerslie 1051, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Ellerslie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Ellerslie
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ibis Auckland Ellerslie 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Ibis Ellerslie is located in the heart of Greenlane offering easy access to many Auckland attractions. The Ellerslie Events Centre and ASB Showgrounds are in walking distance, Vector Arena, Mt Smart Stadium and Eden Park are only a short train trip away. ... more   less 
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Also Known As:
Ibis Auckland Ellerslie Hotel Ellerslie
Ibis Hotel Auckland
Ibis Hotel Ellerslie

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