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“Not worth the prices”

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Ibis Auckland Ellerslie
Ranked #1 of 2 Hotels in Ellerslie
GreenLeadersSilver level
Sao Paulo, Brazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth the prices”
Reviewed 10 July 2014

Just because Ibis takes advantage in sharing the lobby and some other commutual indoor sites with its richer cousin, Novotel, it doesn't mean they can treat their guests like this. Ibis charges its guests for everything, and though prices are outrageously high, services rendered are just basic, not to say poor. On my last day hosted at Ibis, the title of my alarm clock to wake up in time to catch the train and depart to Wellington was "Never again Ibis Auckland Ellerslie".

Room Tip: Beds are awful. They still work with spring mattresses. Who the hell in this world still sleeps on a...
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ibis Hotels

Helpful?
1 Thank Bruno_Suzuk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review, 13 July 2014
Dear guest,

We truly apologise for the inconvenience with your alarm clock.

And not only that, I really would like to better understand what happened that made you feel that we didn't treat you as you should.

Would you kindly email me your contact details at h3060-gm02@accor.com so we are able to investigate these issues further?

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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  • Chinese (Simplified) first
  • English first
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English first
Tauranga, New Zealand
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 June 2014 via mobile

Stayed here as we had to be close to the show grounds for work. I always found the rooms to be very small and the bathrooms to be a very tight fit. It's clean and warm if not in need of a little upgrading. Took a bit to get our head around working the TV. The staff on reception though we're very helpful and friendly ..we had room service one night for dinner and it was fresh and tasty. Was a little taken aback when we requested another night after a 4 night stay and was told our $130 room would cost us now $185! We declined as definitely not worth that. Probably would stay again for work convenience.

Stayed June 2014, travelled as a couple
Helpful?
Thank rockaruni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review, 4 July 2014
Hello there and thank you for your review.

Although our Ibis rooms are compact, they are indeed a great value for money. So we very much appreciate your comments and especially in regards to the great service from our staff.

We hope to see you again soon.

All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
HamiltonNZ
Level Contributor
163 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 21 June 2014 via mobile

I spent three nights here.
I enjoyed both the grab n go and restaurant meals.
The staff were outstanding.
My room(s) where clean to a high standard and I found the matress to be comfortable.
The bathroom "pods" although strange on first look where actually pretty darn cool.
However. ..my quality of sleep wasnt great. My first room had an annoying electrical hum. The door and bed vibrated with it. The front desk acknowledge my concern and at 2.30am quickly changed my room with no hesitation. The next room was better but the noise was there (although no where near as bad).

That being said....everything else was great.

Stayed June 2014, travelled with friends
Helpful?
Thank Katsolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Renato G, Manager at Ibis Auckland Ellerslie, responded to this review, 22 June 2014
Hi and thank you for sharing your thoughts.

We are happy to know you enjoyed our Grab'n Go in-room dining concept as we continuously strive to offer the best deals to our customers.

Thank you again and we wish you a wonderful week. See you soon...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Auckland Ellerslie

Property: Ibis Auckland Ellerslie
Address: 72-112 Greenlane East, Ellerslie 1051, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Ellerslie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Ellerslie
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ibis Auckland Ellerslie 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Ibis Ellerslie is located in the heart of Greenlane offering easy access to many Auckland attractions. The Ellerslie Events Centre and ASB Showgrounds are in walking distance, Vector Arena, Mt Smart Stadium and Eden Park are only a short train trip away. ... more   less 
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Also Known As:
Ibis Auckland Ellerslie Hotel Ellerslie
Ibis Hotel Auckland
Ibis Hotel Ellerslie

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