We booked a "Family Superior" room for 4 adults plus a 1 year old. One room had a huge hole in the wall. The nights were still a little chilly - one room had an oil heater, one room had no heater at all. There was One small table with only 2 chairs... definitely not suitable for "family" eating unless especially as this room type was advertised to sleep up to 6. "Kitchenette" advertised was sadly one microwave ... no other cooking utensils, not even a bowl and serving spoon! No dish wash was supplied so had to use bathroom soap and no tea towel to dry the dishes either!. One pillow per person - no spare ones in the room. For all this we paid $175 per night!!! Which was actually more expensive than renting 2 separate rooms - guess they charge for the interconnecting door. It was easy to find, but so are the other accommodation places along this road. Sadly the advertising far exceeded the quality, and had I have seen this room before I paid we would not have stayed. Didn't expect luxury - but some basics are necessary to make this a "family" room. Communication prior to staying was great but the room definitely let them down especially for the price. Also a note that these rooms are definately NOT "accessible" rooms - there is absolutely no room to move a wheelchair around between the bed and wall into the "kitchen" area and the bench provided is at standard height and not able to be reached from a seated position. I feel they should remove any mention of "accessible" as while the bathroom has a level entry shower, the mixer cannot be reached from a seated position either .. and there is no shower stool provided. I chose this motel based on the "family" room and accessable feature in the advertising - and it proved to be suitable for neither!
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- Also Known As:
- Rayland Epsom Motel Auckland