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“"Lovely place to stay"”
5 of 5 bubbles Review of Epsom Motel

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Epsom Motel
Ranked #2 of 8 Hotels in Epsom
Dunedin, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“"Lovely place to stay"”
5 of 5 bubbles Reviewed 12 September 2013

Modern, cosy, affordable and a very friendly host ! My unit had everything I needed and more...Just loved the pressure on the shower and the bed was comfy too. Cornwall Park is just a 5 minute walk and its worth the walk up to one tree hill to see the amazing views. You can jump on a bus around the corner to go to town and there is a mini mart and lots of other convenient shops around the corner too. Alexandra Park is right across the road where they have very reasonably priced meals. Thanks for the extra wifi Hash :)

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ange B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hash2602, Owner at Epsom Motel, responded to this review, 19 September 2013
Hello Ange. Thank you for posting the very nice review of our motel and us. Hope all is well in Dunedin. It may sound like an over-used cliche but we try our best to be of utmost help and service to all our guests which probably sets us apart from other establishments. Also having lived locally for many years prior to motel ownership, we are able to offer that extra bit of local knowledge. See you next when you are up in Auckland.

HASH
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51 reviews from our community

Traveller rating
    30
    16
    4
    0
    1
See reviews for
18
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Whanganui, New Zealand
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 May 2013

very nice host, will help to make your stay as comfortable as they can.
just across the road is alexandra park were the trots are held with nice bar,tab and restaurant plus dining in the bar very will priced meals and very filling.
would recommend.

Room Tip: depending on your needs all rooms are excellent.
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  • Stayed May 2013, travelled on business
    • Value
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Helpful?
1 Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hash2602, Owner at Epsom Motel, responded to this review, 19 June 2013
Hello Tony. Thank you very much for posting the very generous review. We are in the hospitality business and are merely doing our job by ensuring that guests' needs are taken care of. Hope to see you soon and be of service to you again.

HASH
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ShirDee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 May 2013

Hash and Sheila provide a comfortable and affordable place to stay. Conveniently located, quiet and fully kitted out. Hash and Sheila went out of their way to make our stay pleasant. It isn't the flashest motel in Auckland but it had everything that we needed.

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
1 Thank ShirDee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hash2602, Owner at Epsom Motel, responded to this review, 22 May 2013
Hello and thank you for the positive review. (I wish I knew who you are so I could thank you personally but I have a fair idea of your identity???!!!) We are so glad that you found everything you needed at our motel. Yes we are not the flashest motel, but we like to keep our rates affordable. Having said that we are continuously improving our motel whether it be big or small and whether it be facilities, amenities, services and/or standards. See you soon.

HASH
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Kuala Lumpur, Malaysia
2 reviews
4 of 5 bubbles Reviewed 13 March 2013

My sister and I were in Auckland last month and we were blessed to stay in Epsom Motel -- clean, comfy unit with better-than-basic facilities. Very friendly, kind, generous owners -- God bless them richly. Extremely convenient location -- close to bus stops & not far from the city centre though out of its bustle. Will definitely stay there again.

  • Stayed February 2013, travelled with family
    • Value
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Helpful?
Thank 0Crescentia0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hash2602, Manager at Epsom Motel, responded to this review, 14 March 2013
Hello Cres. Thank you very much for posting the review. We throughly enjoyed looking after you and Justine. Hope all is well and keep up the very good work you are doing.

HASH
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London, United Kingdom
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 4 March 2013

We stayed 3 nights in Auckland without a car. The motel is located in a central location around 8 Km from the city center, (a short taxi drive). There are plenty of places to eat around. The rooms are quite simple but are clean, spacious and had everything we needed including a small kitchen. Hash (the owner) was so friendly and very helpful. He suggested places to go out to, helped us with a late check out as our flight was late and more.

Room Tip: The rooms in the back are quite. The family rooms have more space.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Shirakl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hash2602, Owner at Epsom Motel, responded to this review, 9 March 2013
Hello Philip and Shira. I am surprised that you have found tine to post a review while busy travelling with a child. Thank you very much. Hope the excellent holiday you had in NZ is continuing for you abroad. All the very best and keep on exploring. See you again.

HASH
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Napier, New Zealand
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

I recently organised a seminar and speaker to come from Australia to present at the NZ School of Acupuncture, 5 minutes wak from the Epsom Motel. Hash was an entertaining host/manager and its worthwhile staying there just to meet him. Some people love their job and love life as well, Hash is one of them. On top of that, the room was clean, neat, all ammenities working etc and surprising quiet eventhough its on Green Lane West. Our speaker was very happy with everything. All future Auckland seminars organised by The Acupuncture Clinic will use Epsom Motel as their accomodation choise.

  • Stayed March 2013, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank HeikoLade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hash2602, Owner at Epsom Motel, responded to this review, 9 March 2013
To take time out from a busy schedule to post a very generous review is very encouraging and heart warming. Thank you very much Heiko. We are so glad that your guest enjoyed his stay with us and that you will be using us in future for your conferences. We will be delighted to host your guests again. See you soon.

HASH
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southland
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 10 January 2013

We stayed here early 2012. It was booked for us by the health board due to the close proximity to Greenlane Hospital. The owner was very helpful, very friendly nice man but there were things we were not happy about with our room.
When we entered the room it smelled very strongly of curry! It was so bad that my clothes were picking up the smell too! We asked if something could be done about it and they put an air conditioner on and sprayed air fresh er ut it only masked it for a short time.
We ended up not even using one bedroom due to the curry odor and simply left the door shut.
Also, the couch and chair were very old and grubby and I did not feel comfortable even sitting on it so we got a spare blanket to cover them...yuk!
I found this was not a pleasant environment to recuperate in in fact I found it depressing and gloomy.
We stay at a lot of places all over the place and this was clearly the worst!
We would never stay there again.

Room Tip: Check the room before you pay the cash
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank larry1811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hash2602, Owner at Epsom Motel, responded to this review, 24 January 2013
Just came back from some time away and found the “Trip Advisor Review Alert” e-mail sitting in the Inbox. I sincerely apologize for your stay being unpleasant and wish I had done more than I did, but hindsight is such a wonderful and “go to” thing when things go awry. Secondly, thank you for taking the time out to post this review, albeit a bit late! I do remember you and your stay but will refrain from mentioning your name for privacy reasons and also to keep within Trip Advisor rules. Thirdly I am baffled that as your review suggests, the “curry” smell was so bad that it tainted your clothes, you still decided to stay with us for not one, not two, but three nights when you always had the option to check out immediately and find alternative accommodation at one of the other motels in the vicinity.

Obviously the review came as a surprise not only because of the contents (some of which are not entirely accurate) but also the lengthy time lapse (10 months) between the stay and the review being posted.

My comments may seem defensive but there are always two sides to a story and I feel it is my duty to inform the readers of the factors surrounding the issues and also to correct the inaccuracies, so that readers can make an informed and unbiased decision, and also so that a negative review does not impact on our business in which we work so hard on and will continue to do so.

What struck me initially was the heading “Stunk of curry!” This is misleading as curries do not stink, nor does food of any other ethnicity for that matter unless of course if rotten or bad. And your review does not mention finding any rotten food in the unit?? This being the case I am intrigued by your comment “The room smelled very strongly of curry! It was so bad that my clothes were picking up the smell too!” How can residual food smell enter one’s clothing is beyond me?? I suppose (but I may be wrong) that the assumption that the smell was curry, was made based on the ethnicity of the motel owners? Yes the unit definitely had a residual cooking smell but was it curry for sure????!!! Prior to your stay, we had a South American couple who occupied the room in question and who had no idea how to cook curries. This couple stayed with us for a very lengthy period and for health and diet reasons they consumed a lot of soup which they made daily and whose smell probably remained in the unit. However after their departure the entire contents of the unit, being all bedding, curtains, cutlery, crockery, appliances, furniture, sofas etc were thoroughly cleaned as well the carpets being professionally shampooed (we have invoices to prove). Cooking smells are a bane of motel/hotel operators!! Where cooking facilities are provided do we deny guests from cooking curries, soups, fish, stir fries, boil ups, and roast etc so that the residual smell does not offend future guests??

Regarding the couch and chair - yes they were definitely old (no denying this) and they looked like they were from the 80’s but being old does not make them in your words “grubby and yuk”. We had to put the old sofa and chair in the unit as the new ones we had in the unit previously had been ripped and damaged by some rogue guests who stayed in the unit in between your arrival and departure of our South American guests, and we had sent the sofa for repairs in the interim. Our old sofas are put in storage for use in times like this but they are always shampooed before being put in use. BTW the new sofa now adorns the unit.

I believe you had a good time otherwise, as I believe your hospital appointment was not until Monday but you checked in on Saturday and engaged in shopping etc during the weekend. We also allowed you an early check in, as well as a late checkout without any issues or extra charges. And further to your e-mail requests we removed all beds from the lounge prior to your arrival so that you would have “space to move around”. We also undercharged you in error by $200.00 upon your late check out but that was not brought to our attention when you signed the credit card receipt. This was discovered only a month later which you duly paid.

A day after your departure we had an academic and his family occupy the same unit for almost three weeks without any issues.

Further to your comment “we stay at a lot of places all over the place” I note that you have been a Trip Advisor member since 2009 but you have posted only two reviews to date. I also note that your other review in posted 2009 was very negative as well.

Obviously we will not see you again but wishing you all the best in your health and future travels.
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Additional Information about Epsom Motel

Property: Epsom Motel
Address: 232 Green Lane West, Epsom 1051, New Zealand
Region: New Zealand > North Island > Auckland Region > Epsom
Amenities:
Free Parking Kitchenette Room Service Suites
Hotel Style:
Ranked #2 of 8 Hotels in Epsom
Price Range (Based on Average Rates): ££
Number of rooms: 23
Official Description (provided by the hotel):
Epsom Motel provides clean, comfortable and affordable accommodation together with a very friendly but unobstrusive service. Our various room types are able to sleep between 1 to 6 guests. Being centrally located, provides our guests with opportunities to venture into shopping, dining and recreational activities. Guest care is paramount at Epsom Motel. Hosting you would be our pleasure....... where our guests' needs come first. ... more   less 
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Also Known As:
Epsom Motel Auckland

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