That was our second weekends stay there. Couple of surprises: personnel on the breakfast became faster (dirty plates disappeared much more faster that 2 month ago), but less smile. But when you ask anything, they are ready to help. Night room-service were slow, we couldn't reach them by phone 10-15 minutes, and then reception helped us (finally we waited our order for ~1 hour our pasta and club-sandwich), but girl was very attentive and nice. Reception staff is very helpful and nice (specially Pavel from day-shift and Yan from the night).
The strangest thing for 5* is that managers are going around (at least they look like managers, as they eat in restaurant, wearing business suites and have name tags) without any attention to the guests (no smile, no "hello", no "how is your stay", etc).
We spent for check-out procedure around 20 minutes, as housekeeping were counting the number of towels in the room and bottles in mini-bar... (not acceptable for 5* hotel!!!).
But hotel itself still is very beautiful and new. Rooms are quiet and spacious. SPA and Thermal zone is great! Location is perfect. Breakfast is very good (both quality and range).
After some training for personnel this hotel could be really "best of the best" on the Istra lake.
We can recommend this hotel for relaxation for everybody.
- Official Description (provided by the hotel):
- M’Istra’L Hotel & SPA is a new five-star resort on the picturesque shoreline of the Istrinskoye reservoir. Classical rooms with big panoramic windows, luxurious suites, restaurants and bars, splendid SPA-center La Source d’Istra, a 25-meter indoor swimming pool, a vast promenade area and a thousand opportunities for outdoor activities – all of this can be found at the hotel complex M’Istra’L Hotel & SPA located within 60 kilometers from Moscow. ... more less
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