I visited Montigo on 26th June 2014, Thursday. When I arrived at the lobby, I attempted to make the booking for the shuttle bus to Nagoya hill, but it was filled and I was advised to take a Cab (a cab registered with montigo and carries their sticker) from the lobby to nagoya hill and back, each costing RP 200,000 (Sgd $22) X2, and that it was a flat rate- the cab will wait anywhere we are at and bring us around the area and back. Because me and my friend were caught up at the nail salon, the cab driver waited about 45 minutes for us. We had also prepared a 'tip' and bought 8 doughnuts in a box (RP 45,000) to thank him for his service, because we noted that he hadn't eaten then. On the way back,we were told the extra hour of waiting for us cost $100,000 RP extra.I asked if this was the normal rate and he said yes. So instead of paying $400,000 RP, We paid $500,000 RP. We didn't want to make too much of a fuss, so we paid it anyway.
I was a bit unsure and felt a bit uneasy so I went to ask the front desk, a Miss Marina and Yuri handled my request and told me they will settle it. When I reached my villa at about 30 minutes or less, someone from montigo came to my door with the extra $100,000 RP, it was collected back from the Driver.
With this I would like to thank all montigo staff, esp Miss Marina and Yuri who handled it so professionally to help us get back the $100,00RP that we were cheated of. It showed great professionalism on their part.
The villa was huge! Although I have to say that a lot of the floors were dirty and a little black, but still worth visiting. If you're scared of the big moths you might not want to come, we closed our glass sliding doors so they wouldn't get in! The sunset by the pool view is amazing. The staff are extremely friendly and the buggy service was pretty on time, we got our buggy within 5-10 mins upon calling. Also, it's extremely near nongsapura ferry terminal, 5-15 mins tops by the complimentary bus!
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- Also Known As:
- Montigo Resorts Nongsa Batam, Indonesia