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Turi Beach Resort
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Reviews (1,539)
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Reviewed 8 June 2014

A good place to rest & relax with a nice beachfront that allow you to see the sunrise daily. However, the air-conditioner in room 201 is not cold enough, the toilet drainage system got choke easily. The food served after breakfast (eg. Lunch & room service) can be improved.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Puzzled75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio H, Operations Director, Nongsa Resorts at Turi Beach Resort, responded to this reviewResponded 7 September 2014

Receive my gratitude for your valuable time and stay insights… very much appreciated.

Your review has been shared with the resort team for their knowledge and continuous improvement to minimize any shortcomings in the future including the air condition and the shower drainage.

A pleasure to hear from you for any assistance you or your network may need before your next stay.

Cheers… Antonio Hernandez Canovas via antonio@nongsaresorts.com

Mr. Sumantri Endang - General Manager via sumantri@turibeach.com
Mr. Zaenal – Front Office Manager via fom@turibeach.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014 via mobile

I happen to find a very good deal online for a few days stay in this resort. I love the place. The location, the staff, the cleanliness and nice interior of the rooms its totally what you will want for a quick unwind and recharge. Only that the buffet breakfast could be imoroved..other than that i will surely comeback to this place!

Stayed: May 2014, travelled as a couple
1  Thank gorgeous23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio H, Operations Director, Nongsa Resorts at Turi Beach Resort, responded to this reviewResponded 7 September 2014

This is to show my gratitude for taking the time to provide us with your very valuable feedback and detailed experience stay.

Please accept my sincere apologies for all the inconvenience caused during your stay.

We will continue working on the food and beverage quality and selection to provide you with an improved culinary experience next time you stay in Turi Beach Resort.

Thank you very much for your valuable time and kind understanding.

With best regards,

Antonio Hernandez Canovas via antonio@nongsaresorts.com

Mr. Sumantri Endang - General Manager via sumantri@turibeach.com
Mr. Zaenal – Front Office Manager via fom@turibeach.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Turi Beach resort is a place to visit when you need to unwind from your crazy daily life. excellent accommodation and fantastic and caring staff. MASSAGE IS HEAVENLY. peaceful and its only 45 min from Tanah Merah ferry terminal.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jery C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio H, Operations Director, Nongsa Resorts at Turi Beach Resort, responded to this reviewResponded 7 September 2014

Very glad to read your review and comments… appreciate your valuable time and generous stay insights.

A pleasure to hear from you via Email, Twitter or LinkedIn if we can be of any assistance for you or your network in the future.

Look forward to welcome you back to the resort in the near future.

Cheers… Antonio Hernandez Canovas via antonio@nongsaresorts.com

Mr. Sumantri Endang - General Manager via sumantri@turibeach.com
Mr. Zaenal – Front Office Manager via fom@turibeach.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

I've stayed in a couple of hotels/resorts in Batam and i find myself coming back to Turi Beach alot. Firstly, it has a very relax and welcoming feel. The lobby is spacious and comfortable to hang around or to use the wifi (wifi in rooms are chargeable). Being on the 4th level, you have an overall view of the entire resort front, pool and the beach.

We got a room on the 3rd level for 2 nights, which was spacious and had a balcony. Its very simply designed and have everything you need like a mini bar, water kettle and hairdryer. The bathroom as also very clean and spaced out. What disappointed us a little was the aircon will not work when you switch on the ceiling fan, so it was a bit warm and the minibar we had wasn't working. Only on our last night they had our minibar replaced.

Facilities wise, the emerald pool was rather crowded on the days we were there and the other form pool was abit dirty with fallen twigs and leaves. There was a cabana that provided watersports but we did not do any. Breakfast was okay, we liked their roti canai and that they had variety. We also had dinner on one of the night which served mediterrainean food that wasn't too good. Burger on their room service menu was delicious.

Now for the downside, the service had worsen alot since my last visit. The housekeeping missed our room on the 2nd day. We had to call twice and waited for quite awhile. We had to remind them that our minibar was not working for them to only change it on our last night. Another issue we had was, the operator said she would call us back after checking on our booking with the golf course but she forgot about it and we had to call her again to check. We also waited 45mins for transport when the front desk told us to come to the lobby immediately. Lastly, the duty manager was very rude in responding to us when we questioned about the additional charges that was billed upon check out. I was very disappointed with their service especially when it is becoming worse.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank pamcyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio H, Operations Director, Nongsa Resorts at Turi Beach Resort, responded to this reviewResponded 21 September 2014

This is to show my gratitude for taking the time to provide us with your very valuable feedback and detailed experience stay.

Please accept my sincere apologies for all the inconvenience caused during your stay.

I would appreciate if you could email me directly via antonio@nongsaresorts.com with your stay details to provide you with a more personalized reply and favourable outcome while I have the opportunity to share with the resort team your valuable insights.

Thank you very much for your valuable time and kind understanding.

With best regards,

Antonio Hernandez Canovas

Mr. Sumantri Endang - General Manager via sumantri@turibeach.com
Mr. Zaenal – Front Office Manager via fom@turibeach.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014 via mobile

Just back from Batam for a short retreat with my friends. Prior to the trip several weeks, we have requested for a early check in. However, there wasn't any response from their side. Upon arriving, we were informed that the room will not be ready until 3pm local time.(P.S. we arrived at close to 9am local time.) Understanding that early check in was a privilege, we agreed to wait until 3pm while going off to walk around at Nogoya. Upon arriving back at the resort at about 4pm, we were told that 2room out of 5room is still not ready and the fastest would be 6pm. However, we were comfort by the staff when we were told we are allowed to checkout at 4pm the following day.
As we were tempted by the bbq seafood dinner buffet offered by the resort, we decided to it a try since we are famished from the day trip. However, the spread offered was not satisfying and it came with some extra charge. As most of us went over with $32sgd as we were told by the staff the buffet is $32sgd nett. It turn out to be $34nett. So we opted for card payment as we were told it was possible to settle it at checkout. As we were told to give our room number and particulars to verify for payment, we were told the name on the guestlist does not tally and the staff kept on coming back to our table to prompt us to give the correct particulars. He even questioned us if we are from this resort. Upon hearing this, our mood for the trip was totally spoilt. From our guessing, the staff did not update the guestlist accordingly as ours became a late check in.
Upon returning to our rooms, we requested for the free complimentary wifi username and password. However, the connection was so slow the wifi could not even work and we had to head to the lobby to use the wifi.
Lastly was the most devastating turn off of the entire trip as we were told to check out by 12pm at 12.30pm by a phone call from the lobby. As some of our friends left the resort to do some last minute shopping. It was a mission impossible for us. Furthermore, we were promised a late checkout at 4pm due to the delay from the management side during check in. This matter made us left the place with disappointment and we have decided not to visit this place again. Really hope the management will do something to change to system.

Stayed: May 2014, travelled with friends
8  Thank Yu Qi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio H, Operations Director, Nongsa Resorts at Turi Beach Resort, responded to this reviewResponded 21 September 2014

Receive my personal appreciation for taking the time to share with us your valuable feedback and detailed experience stay.

Please accept my sincere apologies for all the inconvenience caused to you and your friends during your stay.

I would appreciate if you could email me directly via antonio@nongsaresorts.com with your stay details to provide you with a more personalized reply and favourable outcome while I have the opportunity to share with the resort team your valuable insights.

Thank you very much for your valuable time and kind understanding.

With best regards,

Antonio Hernandez Canovas

Mr. Sumantri Endang - General Manager via sumantri@turibeach.com
Mr. Zaenal – Front Office Manager via fom@turibeach.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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