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“Excellent Hotel, Nice Experience”

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The Grand Ho Tram Strip
Ranked #2 of 7 Hotels in Ho Tram
Reviewed 18 March 2014

Stayed there for one night only but i was quite impressed with the Hotel Facilities and in General the Service Levels. I did not use all F&B outlets apart from the Breakfast Restaurant, which Breakfast was of Excellent Standard. The night Club was a nice place to unwind and have some good quality drinks. Live Band was enjoyable listen too.

Overall Service Quality was very good and friendly staff. Perhaps the only comment i could make is that the Front Desk staff, whilst they are very polite and friendly need to adhere more confidence and training. I could forecast a slight problem if Hotel is very busy and a bit more maturity behind the Desk could be a welcome addition to the young and Friendly staff.

The Casino is a great addition and whilst not very busy I got a very fair share out of one of the Slot machines.

Overall i like that Hotel and I already booked 2 rooms for the Unification day Holiday.

  • Stayed: March 2014, travelled on business
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Thank Bert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, The Grand Ho Tram Strip Team at The Grand Ho Tram Strip, responded to this reviewResponded 21 March 2014

Dear Bert D,

We would like to thank you for taking the time to review the hotel after your recent stay with us.

We are really delighted to hear that you enjoyed your stay, and that the hotel facilities were up to your expectation. Regarding our check in service, we are currently rolling out internal training programs which will improve the level of service that we strive to offer to valuable guests like yourself.

We are looking forward to welcoming you on The Unification day Holiday and we hope this time will be better than your last.

The Grand Ho Tram Strip Team.

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288 - 294 of 397 reviews

Reviewed 7 March 2014 via mobile

I had reservation five rooms for my groups. The Grand Ho Tram Strip was amazing. The rooms were spacious and it was lovely having a balcony with golf view or ocean view. Our family enjoyed eating, swimming. There is four pools that we made full use of and the breakfast was the best buffet selection I have ever had. Ginger restaurant is best choose if you want eat sea-foods. The staff were so friendly and full of information and you have your own private beach to enjoy.

Will definitely return in future !

Stayed: March 2014, travelled with friends
Thank Sang N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, The Grand Ho Tram Strip at The Grand Ho Tram Strip, responded to this reviewResponded 10 March 2014

Dear Sang N,

Thank you for your wonderful feedback. We are very delighted to hear that you and your group enjoyed your time at The Grand Ho Tram Strip. Just so you know we are currently counting down to 29th March 2014 for THE GRAND HAVANA POOL PARTY. This party is promising to be full of fun, excitement and the best that our guests can ever get from The Grand. We are really looking forward to seeing you there. For more information, please visit our website at www.thegrandhotramstrip.com.

Warmest Regards,
The Grand Ho Tram Strip Management

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Reviewed 1 March 2014

Have stayed here three times. The grounds and rooms are beautiful. Love it here. Only reason I gave it 4 stars is that it needs more activities and shops. You have the choice of casino and or pool. And there is nothing else close by to do.

  • Stayed: December 2013, travelled with family
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Thank Shopcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, The Grand Ho Tram Strip at The Grand Ho Tram Strip, responded to this reviewResponded 6 March 2014

Dear Shopcc,

Thank you so much for the nice feedback on your stay at The Grand Ho Tram Strip. We're delighted to hear that you’ve come again and again and were happy with our services.

At the Grand, we always strive our best to organize more meaningful activities & more shops are coming to serve our guests better. For future updates, don’t hesitate to check out at our website www.thegrandhotramstrip.com or our facebook.

We look forward to welcoming you back soon.

The Grand Ho Tram Strip.

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Reviewed 1 March 2014

No expense spared. No detail overlooked.

I just did a 3 week trip through Hong Kong, Macau, Ho Chi Minh City, and on a whim, one night at the Grand. I wish I had skipped everything else and stayed at The Grand.

Customer Service is exceptional. The staff takes friendly and helpful beyond anything I've ever seen, and beyond what I thought was possible. Everyone on the staff, housekeeping, security, waitstaff, without fail greets people with a smile and a hello. Any problems are immediately solved.

The hotel rooms are appointed in luxury in every way imaginable. The sheer curtains over the windows (I'm told) are imported silk from Italy. Each room includes sliding glass doors opening to a balcony. The view of the Vietnamese Coast is spectacular. The rooms are a very good size, quiet, and the bed is the most comfortable I've slept on in travels throughout Asia.

Breakfast buffet is included in the package price, and as with all other aspect of the hotel operation, the food is world class. The quality and care of the pastries alone made is clear to me the kitchen was staffed by gourmet chefs.

With so much I loved about The Grand, for me the absolute best experience was sitting poolside, looking out over the ocean, drinking Tiger beer. It don't get any better than that folks.

This place has it all. I can't wait to go back, and next time I'll stay here exclusively, and skip every thing else.

Room Tip: Well worth the cost for an ocean side room.
See more room tips
  • Stayed: February 2014, travelled as a couple
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Thank jtsuited
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, The Grand Ho Tram Strip at The Grand Ho Tram Strip, responded to this reviewResponded 6 March 2014

Dear jtsuited,

Thank you for your recent stay and sharing your wonderful feedback.
We're so delighted to hear you enjoyed your stay at The Grand Ho Tram Strip and we look forward to welcoming you back soon.
Do you have any favorite photos to share? We'd love to see them!.

Best regards,
The Grand Ho Tram Strip

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Reviewed 28 February 2014 via mobile

We have spent two trips in The Grand Ho Tram Hotel. Very nice resort, good breakfast EXCEPT we have been annoyed by wild VN kids. They run around, noisy. Management hotel should think solution for this because both two trips we had the same problem.

Stayed: February 2014, travelled as a couple
1  Thank EddieVanessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this reviewResponded 4 March 2014

Dear EddieVanessa,

We appreciate your constructive feedback. We will definitely remind our guests about keeping their kids’ noise down. Besides, at The Grand we offer child-care services and activities to families from 08:30AM to 22:30PM at our Kids Corner. This facility is designed to entertain the youngsters whilst their parents enjoy the resort. We hope that it will create a relaxed atmosphere for both parents and other guests who want a relaxing break away.

We look forward to your next visit!

Regards,

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Reviewed 21 February 2014

Stayed here a month ago for 1 night only. Had a nice and spacious room with nice sea view. Nice pool area, unfortunately the pool restaurant was not open yet. So the food arrived lukewarm. Taste was good though. Breakfast buffet had lots of choices and if you can grab a corner table it is not as noisy and busy. Restaurants have potential and if the music can be changed (Pitbull in the background music in the French Bistro) the atmosphere will be much better. The food is exceptional already.
Overall it is a neat resort for a short stay also for someone who does not plan a casino visit. Spa is of good quality as well.

  • Stayed: January 2014, travelled solo
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1  Thank SeenIt2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this reviewResponded 25 February 2014

Dear SeenIt2000,
Thank you for your review and recommendation. We will pass your compliment to the F&B team for their motivation and we all are looking forward to welcoming you again soon.
The Grand Ho Tram Strip team.

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Reviewed 17 February 2014

I had reservation five rooms for my groups. The Grand Ho Tram Strip was amazing. The rooms were spacious and it was lovely having a balcony with golf view or ocean view. Our family enjoyed eating, swimming. There is four pools that we made full use of and the breakfast was the best buffet selection I have ever had. Ginger restaurant is best choose if you want eat sea-foods. The staff were so friendly and full of information and you have your own private beach to enjoy.

Will definitely return in future !

  • Stayed: February 2014, travelled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Tran M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this reviewResponded 25 February 2014

Dear Tran M, we are delighted to hear you and your family enjoyed your stay with us. We will be sure to pass along your compliments to the hotel team, and very much look forward to welcoming you and your family back soon. All the best!
The Grand Ho Tram Strip team.

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Additional Information about The Grand Ho Tram Strip

Address: Phuoc Thuan, Xuyen Moc, Ho Tram, Vietnam (Formerly MGM Grand Ho Tram Beach Resort)
Phone Number:
Region: Vietnam > Ba Ria-Vung Tau Province > Ho Tram
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Ho Tram
Price Range: £73 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Grand Ho Tram Strip 4.5*
Number of rooms: 541
Official Description (provided by the hotel):
Ho Tram Strip's first luxury integrated resort is drenched in tropical sunshine and bordered by the untouched beach fringing the East Sea. Combining elegant and gracious service with entertainment that pushes the limits, The Grand Ho Tram Strip is the perfect mix of exciting day life and exhilarating nightlife. ... more   less 
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