Bad points: Guest service
I travel with my family 1 week ago. We booked 2 connecting rooms 2 weeks before that. When we arrived, The reception staff Louis said that we need to wait till 3pm to get these 2 rooms since one room was not ready yet. After 3pm, we checked in to find out these 2 rooms are not connected at all and we have to open doors for the kids to run between the 2 rooms, which is very annoying even though we can see the occupancy of the resort is less than 50% at that time. The bad thing is that when i called down to complain Louis said " I told you before that the connected rooms are not ready yet so I give you 2 separate rooms". The promise to guest is now turned the other way round . The worst is that the connected room next door is vacant dirty because they did not clean it yet.
Food: everyday we have to eat buffet since there is no other choice. All restauranst only open upon high occupancy.
Good points: the room itself is nicely decorated in a luxury way, which we do not expect at a casino resort style. Very nice sea view. Swimming pool and bellman service are both good.
I would not return for more than 1 night stay till the food has more variety.
- Official Description (provided by the hotel):
- Ho Tram Strip's first luxury integrated resort is drenched in tropical sunshine and bordered by the untouched beach fringing the East Sea. Combining elegant and gracious service with entertainment that pushes the limits, The Grand Ho Tram Strip is the perfect mix of exciting day life and exhilarating nightlife. ... more less
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