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“Enjoyable time” 5 of 5 bubbles
Review of The Grand Ho Tram Strip

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The Grand Ho Tram Strip
Ranked #2 of 4 Hotels in Ho Tram
Ho Chi Minh City, null, Vietnam
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Enjoyable time”
5 of 5 bubbles Reviewed 1 July 2014

Our stay was overall great , upon our arrival, we were graciously greeted by receptionist name Lisa, she is very kind and helpful. We could do check in once we arrived but we decided to wait until 3:00 pm to get better room in high floor , that time we waited almost 2:30 hours but it was worth.We got the 17th floor corner room with beautiful view to the pool and beach. The room is nicely decorated with comfortable bed. Three good sized swimming pools and plenty of chairs on the pool side, the staff in swimming pool area are very helpful and friendly. The breakfast buffet is quite good , pretty extensive choices. I enjoyed my stay and I will come back again but I need to find other dinner options, they just have few restaurants inside hotel ,food is okay but the restaurants are all expensive and there was almost no other choice outside .

Room Tip: Choose the room in high floor and try to get the corner room
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  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JellyLe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this review, 9 July 2014
Dear JellyLe,

Thank you for taking your time to write such a wonderful review of your stay at The Grand Ho Tram Strip. We are delighted to learn that your experience at our resort exceeded your expectations and that you were happy with our staff, room decoration, pools and international breakfast at Ginger.

We look forward to welcoming you to The Grand Ho Tram Strip again in the future.

Thank you again and see you soon.

Regards
The Grand Ho Tram Strip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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318 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Vietnam
Level Contributor
114 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed 27 June 2014

First off- Pros: Nice drive bus, great scenery, transfers easy (Tip: skip the crowds and go straight to beach to get tan/swim..come back when no lines) as bags/room readied. Gave us a room (tip get a room on corner--you get beach view and sunset from 2 windows) a wow moment. Beach- wow, magical at one point we had it all to ourselves! Mr.Khanh organized our team building set up and anticipated our needs before we spoke. Mr. Khanh wowed us. I trained over 200 guests in a beach team building. There was so many wows--and sadly this was all hurt by the con: The con: my wife is buddhist, eats only veggie and also 3 other veggies (2 executives of company organizing team building + big company who booked over 100 rooms). Every meal my wife and team left almost in tears as they brought us fried noodles, fried rice, steam veggie--and we were made to feel like even this was a hassle.. This is what we get from every 1 star hotel in vietnam with a smile. When we asked--we were blamed for not informing in advance. They treated my wife like a big annoyance yet she just wanted the chef to TRY to make something outside of fried rice. We asked for boiled rice--and they said impossible. Finally after talking to many layers of managers we got a okay meal (3 star level) 1 hour late at the gala dinner. One of the indian executives was so sad during dinner. My wife and team were demoralized. Really sad...because this is 5 star hotel experience and you hurt my wife and the executives of the company that are veggies. I would just tell veggies to bring their own meals and eat in the room. The chef, customer service trainer and many managers just don't care about us. The view from Room 1052 is magical...and I would come back to this hotel and recommend it. Also Bravo Mr. Khanh on the beach setup--you were trained well and we would proud of your service and will add it to my customer service training. Anticipate our need before we asked. Bravo!

Room Tip: We stayed in Room 1052...what a VIEW...what a sunset... get too views one of golf course and sunset...
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Starhawk029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this review, 9 July 2014
Dear Starhawk029

Thank you very much for taking the time to share with us about your recent stay at The Grand Ho Tram Strip and your kind words about our property and all it has to offer. We will share your positive comments with Khanh and his team. The effort and dedication demonstrated by Khanh and the team are the spirits we always foster here.

At the same time, it concerns us greatly about experience with the food service. We have failed to deliver The Grand service and for this we sincerely apologize. Please rest assured that we have addressed these issues via our on-going quality training programs. We will take necessary steps to ensure similar cases shall not happen in the future.

Once again, we sincerely apologize and hope to welcome you back to The Grand Ho Tram Strip in the near future.

The Grand Ho Tram Strip team.
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Kuala Lumpur, Malaysia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

The rooms are superbly comfortable with a freestanding longbath. Ideal for a good relaxed holiday with a nice swimming pool. Also with a casino and good Chinese restaurant for some decent food. Golf course next door for the golf holiday goers to enjoy as well. Breakfast was challenging as it was overcrowded and waiting for a table took about 20 mins.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MarathonBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this review, 20 June 2014
Dear MarathonBug

Thank you for sharing your great review of The Grand Ho Tram Strip. We are very happy that you enjoyed your stay at our beautiful resort. We will pass on your good comments on the rooms, swimming pool, casino, restaurant and golf course to the team. We also thank you for the valuable feedback on the breakfast service.

Thank you again and we look forward to welcoming you back to The Grand in a near future.

Regards

The Grand Ho Tram Strip Management Team
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Level Contributor
134 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

This is a nice hotel and resort with a Greg Norman designed golf course. They have a free shuttle from Ho Chi Minh City if you have a reservation and runs 4-5 times per day. The rooms are clean and comfortable. The service is very very good as every one was accomodating and pelasant. Spent the entire time on the beach under an umbrella with great service. The pool area is expansive and was full of people on the weekend. This place is a gem hidden in a remote location. I can't wait to spend an enjoyable weekend here again. Deffinately beats staying in the city!

Room Tip: You can't go wrong with a ocean view room.
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  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank T O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this review, 19 June 2014
Dear T O,

Thank you very much for your great comments regarding your recent stay at The Grand Ho Tram Strip.

We are happy to know that you enjoyed your stay and that you were pleased with the room, pools and service. We will pass on your nice feedback to our staff and look forward to welcoming you to our beautiful resort again soon.

Regards,

The Grand Ho Tram Strip Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vung Tau, Vietnam
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

Stayed here 2 nights with a friend and although it was expensive, $190 a night for a sea view room, it was worth it. The staff are incredibly friendly and helpful and nothing was too much trouble. The rooms are lovely, big bath and the comfiest bed in the world, it was like sleeping on a cloud. The pool complex is great and very rarely busy, the beach bar was a great place to sit and drink a chilled glass of sparkling wine, at very reasonable prices. The beach is kept clean and after living in Vung tau, was a pleasure to be on.
We got a $25 dollar voucher for the casino, and actually came out with $30 despite knowing nothing about gambling. It was a bit weird in that most of the guests are vietnamese but they aren't allowed to use the casino, hence it was pretty much deserted. But we didn't come for the gambling, just to relax! Food was also pretty good, great breakfast and room service, but we didn't try the main restaurant. For a bit of RnR I'd recommend it.

Room Tip: Golf course rooms are cheaper, but it's worth the extra for the sea view.
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  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this review, 12 June 2014
Dear Rebecca H,

Thank you for taking time to write such a great review on your stay at The Grand Ho Tram Strip.

We are very delighted to know that your experience at our resort met your expectations and that you were pleased with not only our dedicated staff, but also our rooms, pools and restaurants.
Please be noted that in accordance with Vietnam’s new regulations, our casino area is only available for non-Vietnamese passport holders, 18 years old and above.

We look forward to welcoming you to The Grand again in the future and taking your experience at our resort to a higher level.

Regards
The Grand Ho Tram Strip Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Far north Qld
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

This place is just amazing - Five Star all the way. The hotel was beautiful, the staff very helpful and friendly and the food and drink amazing although a little expensive. We stayed one night and loved every second of it. The night club, the Casino, the restaurants, pool and pool bar staff did everything to make you feel welcome and at home. The rooms were well and truely 5 star and the view from your room no matter whether you had mountain or ocean view was incrediable. There is a courtsey bus from Saigon to the Grand and back again for free. It is a little way out of town but everything you want is right there including a amazing golf course right across the road. Would stay here again.

Room Tip: What ever room you get has a great view. A lot more for Ocean view and you don't really need it...
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  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BukaFarnorthQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this review, 4 June 2014
Dear BukaFarnorthQld,

Thank you for your wonderful review. We are happy to know that your stay at The Grand Ho Tram Strip met your expectations and that you were impressed by our facility, restaurants, pool, golf course and our staff. We’ll make sure to pass along your good words to our colleagues to let them know that their dedicated effort has been paid off.

We can’t wait to welcome you again to our resort. Again, we would like to thank you for taking a time to write such a fantastic review.

Regards

The Grand Ho Tram Strip Team
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Ho Chi Minh City, Vietnam
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

The first thing I noticed is how the staff all over is very attentive and accomodating. I remember the chinese restaurant; food was ok but staff was exceptiona.l The view of the ocean, pool, golf course is nothing short of spectacular. Yes is nothing around the resort but frankly who needs it when the stay was already fully satisfying. I will stay at room 1133 again.
- edilberto arucan

Room Tip: Room 1133 grand sea view
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank barucan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheGrandHoTramStrip, Manager at The Grand Ho Tram Strip, responded to this review, 13 June 2014
Dear Edilberto,

Thank you very much for taking the time to share with us your wonderful experience at The Grand Ho Tram Strip. We are very happy to learn that you had an enjoyable stay at our beautiful resort. We are proud that you were very pleased with the staff, beach, pools and golf course. We can’t wait to welcome you back to the resort in the near future.

Warm regards,
The Grand Ho Tram Strip Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Ho Tram Strip

Property: The Grand Ho Tram Strip
Address: Phuoc Thuan, Xuyen Moc, Ho Tram, Vietnam (Formerly MGM Grand Ho Tram Beach Resort)
Phone Number:
Region: Vietnam > Ba Ria-Vung Tau Province > Ho Tram
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Ho Tram
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Grand Ho Tram Strip 4.5*
Number of rooms: 541
Official Description (provided by the hotel):
Ho Tram Strip's first luxury integrated resort is drenched in tropical sunshine and bordered by the untouched beach fringing the East Sea. Combining elegant and gracious service with entertainment that pushes the limits, The Grand Ho Tram Strip is the perfect mix of exciting day life and exhilarating nightlife. ... more   less 
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