Me and my boyfriend were meant to be staying at Alton Brook House on Saturday (14/09/13), we confirmed last week that our booking had all gone through okay and we was told yes and that they looked forward to us staying at their hotel however today (10/09/13) my boyfriend received a very informal, impersonal email stating that there was an issue with our booking, it had been cancelled and that they had forward our details to another hotel by the name of Parkview Guest House. There was no explanation in the email as to why our booking had been cancelled or what the issue was and as for giving our details to another hotel, I was disgusted. After speaking to Lisa from Alton Brook House, who was extremeley un helpful and had a "what do you expect me to do attitude" we have had to book another hotel, which seeing as it is such short notice, was very hard. I am shocked that they did not even have the decency to call us or even try to put us up in their hotel (apparently they are fully booked). I would have thought they would try their best to accomodate us considering we booked this hotel a few months ago. We was actually really looking forward to staying here as it looks like a wonderful hotel however we will not bother in future after being treated this poorly. We have taken our complaint further due to the un helpful nature of Alton Brook House.
- Official Description (provided by the hotel):
- Just 2.6 miles from Alton Towers, Alton Brook House, a large six bed-roomed detached country house, makes the perfect place for a relaxing family holiday with Dogs and Horses. Encircled on three sides by its own five acres of countryside with a pretty bubbling brook (complete with fishing rights) adjacent. The original part of this country house is believed to date back to 1850 and has been thoughtfully extended over the years to substantially enlarge and enhance the house. Many original features have been retained, including beams and open fires. The gardens wrap around all four sides with lawns and terraces, all completely fenced in, and visited by a large variety of birds. Alton Brook House provides the perfect family base to explore all that beautiful Derbyshire/Staffordshire has to offer. There is excellent riding, cycling and walking to be found locally. ... more less
- Reservation Options:
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