We have just returned from a 2 night stay at the alton brook and can honestly say its the worst place we have stayed in. We would have left if the money was not taken from our account the second day. We originally booked a family room with booking.com and decided to ring the hotel the day before to confirm the booking only for them to tell us that they have not received the booking but we have a 1 bedroom apartment available. After emailing booking.com of there mistake they replied and said the hotel received the booking and the hotel was in the wrong. Who knows. Anyway about the room, the room definately could do with an upgrade and a really good clean. The floor looked really dirty. The curtains didnt close properly in the kitchen. The worst experience we had there was the hen party there friday and saturday night. We went with 3 children 13,4 and the youngest 8 month old. The group who was having the party was so loud singing karaoke till 2am in the morning both nights i didnt find very amusing and the party was in the room next to us. In our room theres a door thats locked that leads to the next room where the party was it was so loud we had to cover the doors with blankets to help keep a bit of the noise out. With alton towers onlt a 10 minute drive away i can imagine this hotel taking alot of group bookings so be aware of the partys and loud music. The 2 nights we stayed there was groups staying. The first morning we went to get our breakfast and rang the bell at front door and was greeted by the owner with a basket in his hand. I said where do we go breakfast and he said we fetch it to you in your room which i thought was different but we didnt mind with having 8 month old. The second night we went to the supermarket to buy some burgers for the barbecue in the back garden before we left to go alton towers the barbecue was there in the garden when we returned for the night the barbecue was gone im assuming they took it for the group. So the kids wasnt happy with that. The positives now.Kids enjoyed the horses in the back field they could of been out there all day if they could. The staff and owners are kind and polite we needed a tray for the oven to cook the burgers i was telling you about earlier and my daughter asked the owner and he was quick to get us some. Will i ever book this hotel again. No for sure
- Official Description (provided by the hotel):
- Just 2.6 miles from Alton Towers, Alton Brook House, a large six bed-roomed detached country house, makes the perfect place for a relaxing family holiday with Dogs and Horses. Encircled on three sides by its own five acres of countryside with a pretty bubbling brook (complete with fishing rights) adjacent. The original part of this country house is believed to date back to 1850 and has been thoughtfully extended over the years to substantially enlarge and enhance the house. Many original features have been retained, including beams and open fires. The gardens wrap around all four sides with lawns and terraces, all completely fenced in, and visited by a large variety of birds. Alton Brook House provides the perfect family base to explore all that beautiful Derbyshire/Staffordshire has to offer. There is excellent riding, cycling and walking to be found locally. ... more less
- Reservation Options:
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