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“Overall Mixed experience”
Review of Slaley Hall

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Slaley Hall
Ranked #1 of 1 Hotels in Slaley
Reviewed 16 February 2014

Overall Mixed experience at Staley hall

Staff very pleasant and bar areas a good mixture of cosy and modern and all welcoming.

On check in I was surprised when receptionist was loudly discussing price of room, when I had booked treat weekend for my wife. (Price paid resulted in her disappointment in value for money!!) Quality hotels normally offer better discretion.

Bed rooms were fine, but more “corporate” than I was expecting.

Breakfast disappointed with the number of customers appearing to overwhelm staff, having been shown to an unmade up, chipped table, we then had to wait 30 minutes for toast and coffee an to order cooked breakfast, which was good quality when it arrived.

Overall for the price I would expect better.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank 194PeterC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,930 - 1,936 of 3,029 reviews

Reviewed 16 February 2014

We went here as part of a Wowcher spa experience, and although the room, dinner and breakfast were at reduced cost, the wine spa and lunch etc cost an arm and a leg. The hotel is nice enough, but not up to the standard of some other high class spa hotels.
I'd recommend you go on a reduced price voucher of some sort to help the value for money. The gym was a useful, if small, addition.

Stayed: January 2014, travelled as a couple
1  Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2014

After being at an event here I can say that the location is superb. However the drinks are horrific. The beer/larger was warm and flat and being priced at £4.20 a pint you really couldn't justify wasting your money on it. The only other option you had was soft drinks which were through the roof as well. These were kept in a fridge, however they were all room temperature. The water that was served with the meal was warm and soft drinks were not cheap to buy. So it was either water or wine. The food was a minimal portion and the evening buffet was terrible. The fish was burnt the chicken was just bones, sandwiches were hard and to top it off the "hot" section was cold. So overall besides being a beautiful location and a clean hotel it was a shame about having your eyes ripped out at the astronomical prices for warm flat drinks as well as being hungry all day.

Stayed: February 2014
Thank Ej S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

We had a very nice weekend at Slaley Hall from check in to the cheek out it was excellent. I can recomend the Dukes Resturant we had a meal there on the Saturday night and it superb. The 19th bar was also very good and we had lunch in the Claret Jug with veiws over the golf course.
We stayed in a standard room which was more than adequate for our needs, we vistited the spar which also well run. Over all a very pleasent and relaxing weekend.

  • Stayed: February 2014, travelled as a couple
    • Value
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Thank skmfltd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014

To start, a week before we received an email asking if we would like an upgrade for our stay, to which we replied in the affirmative. However on checking in we were told we hadn't been allocated one and they ' were very busy. Sorry! We were on a DBB Valentine deal so I suppose it was too much to expect. The nitty gritty - the room, well it was a bog standard hotel room, nothing special except for the shower which was as powerful as a dribbling baby, and having to stand in a bath with chipped enamel, did not make for a pleasant experience. The comfortable bed was the only redeeming feature. The food - we chose to eat in the Brasserie, there was a set menu as part of our deal or we could have gone a la carte, decided to stick with the set menu. Which was average in every sense of the word. The starters were obviously brought in mass catering, the mains were fine, my sweet choice was not available ( a cheesecake) so I was offered apple pie as an alternative. I'm still trying to decide whether it was Aunt Bessie's or Sarah Lee? Whichever it was it had been microwaved for far too long. Breakfast was a bit of a farce as they had no gas! So the option for your eggs was scrambled or erm, scrambled. The cooked breakfast arrived 15 minutes before the tea and toast!
Oh, and on checking out tried to charge me for someone else's drinks, so it was a good job we did not use the express checkout and queried the bill. Staff were friendly enough if not exactly fast. But overall felt very disappointed by the whole experience. Was pleased that we were not paying full whack for the stay

Stayed: February 2014, travelled as a couple
1  Thank des2512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2014 via mobile

I had quite high expectations of this hotel and sadly it didn't meet them. When we checked in, the girl stated the room number and which way to go. No mention of where breakfast is located, where to dine on evening, where the spa was etc.

We used the pool, it was disappointing. The changing rooms are in desperate need of an overhaul, the pool itself was cold, however the air around the pool was warm so you could lie on the poolside beds.

We dined in the claret jug, it was very good value for money. However following our meal I was contacted by phone just before 11pm requesting me to go to the restaurant to pay. I explained 1) I signed the slip as requested and 2) why was this needed at this point as I had been asleep. The member of staff stated I must go down and it was only when I explained that my wife was heavily pregnant she confirmed I could pay on leaving the hotel.

Overall poor to shocking service and the rooms look like they were last decorated in the late 90s and it needs a refresh as it has great potential.

Stayed: February 2014, travelled as a couple
Thank EAK79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014

We had a great stay at Slaley Hall, we booked a package of Bed, Breakfast, 3 course evening meal and a bottle of wine on arrival - everything went smoothly and as expected.

The room was of a really good size, two double bed but still plenty of space with a view out onto the golf course. The bathroom was nice and fresh with a nice selection of shampoos etc and the shower was nice and powerful (plus point in my book!)
The spa was really busy on arrival (about 3pm Sunday afternoon) but seemed to quieten down around 4pm, it's your average spa size pool, steam room, hot tub, sauna etc - all very nice, clean and relaxing once it had quietened down.
I think the 3 course was about £27 each (detailed on the menu) but it was absolutely superb, top notch food and service. We had a few bottles of bubbly in the bar before and after our meal, it was a really nice atmosphere and very relaxing, I stay in hotels a lot and always expect to pay slightly inflated prices for wine/bubbly etc but Slaley Hall seem to add that extra bit more on so do expect to pay that little bit more than normal!
Breakfast was the only thing that let the hotel down but the good points still outweighed the bad, none of the staff seemed to have a clue what was going on (They were lovely but clueless). We sat for about 20 minutes without been offered a drink, in the end we ordered our breakfast and again the food was really great - no complaint at all with the food, drinks etc it's just the breakfast service that let it down.
All the staff that we came across were always really helpful and jolly which makes your stay more enjoyable which is why we would stay again.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank Andy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Slaley Hall

Address: Coal Road, Slaley, Hexham NE47 0BX, England (Formerly De Vere Slaley Hall)
Region: United Kingdom > England > Northumberland > Hexham > Slaley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Slaley
Price Range: £97 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Slaley Hall 4*
Number of rooms: 141
Official Description (provided by the hotel):
Not 100, not 500 but 1000 acres of Northumberland moorland and forest play home to this magnificent, elegant Edwardian mansion. That the interiors are almost as dramatic as the exterior says it all. This is very old world grandeur with a modern twist. Bask in the warmth of the reception you receive on arrival, dine at Hadrian's Brasserie, or at the Duke's Grill. Indulge with a Vichy water spa treatment or just flop in the fantastic indoor pool. The great outdoors doesn’t get much greater. After a bracing country walk in the wilds, or round on our championship golf course, retire to the Claret Jug and the 19th Bar for a stiff brandy. Surely you deserve it ? ... more   less 
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Also Known As:
De Vere Slaley Hall Hotel Hexham
De Vere Slaley Hall Hexham
Hall Hotel Slaley
Hall Slaley

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