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“Magnifique endroit”

Review of Casa Gerardo's

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2 reviews
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Holiday Rental House -
5 Bedrooms, 5 Bathrooms, Sleeps 10
Chicxulub Municipality, Yucatan Peninsula

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Kenora, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Sleep with your valuables under your pillow”
Reviewed 28 February 2016 for a stay in February 2016
people found this review helpful

The house was beautiful and very clean, however, a week into our months stay we were burglarized while we slept and over $4500 worth of electronics, clothing, shoes, cameras etc. were stolen. We contacted the local police but none of them spoke English. I called Alex, the manager of Progreso Vacation rentals to come and help us and to interpret for us. He refused and told us it was not his problem. The modem that we had rented with the house was also stolen and Alex refused to replace it. We were left with no way of communicating with our families at home and we also lost our sense of personal safety. Half of our party returned to Canada two weeks early for this reason. I would rent this house again if the owners found new property managers and improved their security.another issue was that they started construction of a new house next door whuch we were not told about prior to renting and it was disturbing due to the noise, the smell of burning brush and the lack of privacy....so if you want to rent this house, wait for a year or so.

Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Mar 2016
Is a shame this act has occurred that would have been very easy to prevent or avoid by reading the simply safety instructions we provide you at twice before your arrival. “The important tips before your travel to Yucatan file”. In this case were not followed. This document was attach to your reservation format and it is printed and provided, during the check in of the house.

Yucatan is the safest state in Mexico for fact; but not as safe to rely overmuch; leaving all night unattended all your small electronic devices including our Wi-Fi modem valued in $4,000 Pesos, close to a window facing the beach! since there are many fishermen walking on the beaches during the evenings. This act cut be avoid very easy by locking all doors and windows and kept this belongings away from the windows facing the beach.

This booking agency service is to reserve a property and arrange the tenants arrival (A task that we complete and is not evaluate in this review).

According to Mexico law regulations! The property owner is the only person legally qualify, to open a police investigation. We are sure, that since many people answer the same phone, there was a lack of communication between each other, to accurate communicate the law regulations and restrictions. On our behalf, we spend hours to contact the property owner and chief of staff of the safety of the state of Yucatan. The property owner witness all our efforts from this agency to help you the best way of our abilities.

I visit you at the rental property and we had a meeting. As an agreement of this meeting, we elaborate a document to begin a possible insurance claim thru the property owner insurance policy and you simply refuse to fill it… The modem that belongs to this agency, was the last unit available until the end of February and this was also advice during our meeting.

"We value all the reviews regarding the outcome. We always try to learn from everyone experience! Therefore since we knew about the construction site that starts a week after your check in; we decide together with the property owner to blocked the calendar of the property until late August.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2017 for a stay in March 2017
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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