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“Great location and a very pleasant stay”
Review of Diplomat Hotel

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Diplomat Hotel
Ranked #13 of 57 Hotels in Canberra
Certificate of Excellence
Merimbula, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location and a very pleasant stay”
Reviewed 24 May 2014

We had a morning flight to catch so wanted to have an easy run in the peak hour traffic to the airport. The Diplomat Hotel was in an excellent location, the staff were very friendly and professional, and the room was great - very comfortable bed, very clean and quiet. We didn't have breakfast at the hotel. Would definitely stay here again - great value for money.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JKTura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowland F, General Manager at Diplomat Hotel, responded to this review, 29 May 2014
Thanks for the review JKTura,

We're pleased you enjoyed your time with us and wish you a very pleasant flight

Regards

The Diplomat
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635 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Canberra
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 May 2014

Very pleasant short stay. The young man on reception when we arrived was very friendly and seemed genuinely happy to welcome us. The room was nice and clean and the fresh milk and biscuits provided was a welcome surprise. The added bonus of a bath and smart TV was a luxury, along with really comfy pillows and mattress. We would certainly stay again when visiting Canberra for these reasons as well as its close proximity to Manuka and Kingston restaurant hubs.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joannecanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowland F, General Manager at Diplomat Hotel, responded to this review, 29 May 2014
Hi Joanne1,

Thanks fro taking the time to let the world know how much you enjoyed your stay. Hope to see you through here again soon

All the Best

The Diplomat
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nowra
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 May 2014 via mobile

We have stayed at the Diplomat on 4 occasions now as it is close to where our son lives. Every time the room has been clean with the most comfortable beds and pillows we have come across from all round the world. The reception staff have been friendly and polite and we have been able to get into our room before the 2pm check in a couple of times. We will continue to use this hotel whenever we go for a family visit.

Stayed May 2014, travelled as a couple
Helpful?
Thank Sally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowland F, General Manager at Diplomat Hotel, responded to this review, 29 May 2014
Hi Sally R,

We're always pleased to assist in bringing families together!

Thanks for the review, we look forward to seeing you here again soon

All The Best

The Diplomat
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Hatton Vale, Australia
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 May 2014

Was quite disappointed with our stay,some of the staff were not pleasant at all,had room service and didn't even get basic manners,a good morning,thanyou or your welcome when we thanked them would have been nice.The staff seemed not very happy to be working,he made us feel uncomfortable when asked for something that was missing from our meals.Messed up our bill twice from the restaurant,but the girls who looked after us at the restaurant were lovely.Pillows like rocks and towels were really scratchy,asked to hire a movie for the kids the night we arrived which said was available but was told we needed a home password from our home pay TV.Who carries that with them when they are travelling.Was supposed a special weekend as my grandson was representing under 10,s for QLD.Have stayed at many a hotel am more then willing to compliment someone when a job is done well.Such a shame.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowland F, Manager at Diplomat Hotel, responded to this review, 11 May 2014
Hi Wendy S,

I am sorry that you didn't enjoy your stay with us. I was notified of your breakfast experience almost immediately after it was raised with our reception team. While I regret that you as a guest were affected by this staff member, the stem of this issue has been resolved.

The hotel offers SMART TVs which are linked to 12 Foxtel Stations. It seems that you accessed one of the TVs many Apps which allow guests to use their home subscription to tailor the hotel TV to their usual viewing preferences. We will endeavour to make these features clearer in our next draft of the guest compendium.

On your comments of our linen I will talk with our Head Housekeeper about any potential rogue towels. The hotel also offers a pillow room on the ground floor to ensure that guests have access to a pillow of their liking.

Wendy S, it disheartens me that you won't look to stay with us again but please be sure that you would be warmly welcomed should you change your mind

All the Best

The Diplomat
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1 review
Reviewed 30 April 2014

We have stayed at the Diplomat on a regular basis for nearly a decade. The staff are wonderful, nothing is too much trouble for them. The restaurant is excellent. We would not stay anywhere else.We cannot recommend it too highly for any visitor to Canberra.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowland F, General Manager at Diplomat Hotel, responded to this review, 29 May 2014
Joe M,

Thank you so much for your glowing review. I will be sure to let all the team know how their efforts have been noticed.

Look forward to seeing you here again soon

All the Best

The Diplomat
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 April 2014

Stayed here for one night and stayed in the king spa suite and were happily surprised. Thoroughly enjoyable with plenty of space, 2 tv's, easy to navigate tv menu and the best water pressure in a shower that we've had all week! The staff were friendly and helpful, a special thanks to Robert for looking after us so well. Easy to find location.
Great end to a Easter/Anzac getaway. Would definitely stay here again.

Room Tip: King spa suite has a great balcony and spacious.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barulia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coffs Harbour
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 April 2014

To tell the truth we only booked at The Diplomat as it was the only accommodation under $300 in Canberra at that time, this being due to a marathon that was being held and Easter. The room was huge and I must say it had the best shower I have ever had! We were only there overnight and didn't eat at the restaurant but we had a great stay. The room was very clean and had a smart TV and really comfy bed.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raymagini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diplomat Hotel

Property: Diplomat Hotel
Address: Cnr Canberra Ave & Hely St | (2 Hely St), Canberra 2603, Australia
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 Luxury Hotel in Canberra
#17 Romantic Hotel in Canberra
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Diplomat Hotel 4*
Number of rooms: 67
Official Description (provided by the hotel):
The Diplomat Hotel is located in the heart of Manuka-Kingston - an easy walk to the best that Canberra has to offer! ... more   less 
Reservation Options:
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Also Known As:
Diplomat Canberras Boutique Canberra

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