The Hyatt Hotel Canberra is a nice property. A lot like the Kempinski Frankfurt Gravenbruch, it's a sprawling property that requires one to walk a fair distance to get from the front desk to the rooms. Rooms are reasonably quiet but it seems weird to be so far removed from the main building (and restaurants, and conference rooms, etc.). But it is clean and the grounds are well manicured, so it's got that.
I had a first-floor room (which luckily did not have access from the outside). Bathroom needs updating as the marble was very dated. Bathroom amenities from Vive were a little underwhelming.
Check-in can be slow; it was fine for me but I saw a queue of 10 later on that afternoon. Service staff were attentive and helpful however, which was nice.
Main restaurant, with a brunch buffet, was totally overwhelmed by customer flow at peak hours. Be prepared to seat oneself and pick from the buffet rather than wait for the kitchen to complete one's order.
The gym was the real let-down. It isn't 24/7, it opens at a rather late 6am, and though it's expansive (with plenty of cardio equipment and a good range of weights), it's not equipped with staff nor basic amenities (no headphones as they're trying to sell headphones to you; when I went, they didn't even have hand towels available). The indoor pool is much shorter than the pictures indicate; it would make one dizzy doing laps.
Overall, the property was fine, just in need of some upgrades to be a real player...and with its proximity to Parliament, it really should position itself as the go-to spot for government visitors.
- Official Description (provided by the hotel):
- Heritage Listed Hotel which retains many of the classic Art Deco design elements of the original building built in 1924. ... more less
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- Also Known As:
- Hyatt Canberra
- Canberra Hyatt