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“Great Hotel”
Review of Novotel Canberra

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Novotel Canberra
Ranked #25 of 57 Hotels in Canberra
GreenLeadersBronze level
Bowral, Australia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great Hotel”
Reviewed 27 July 2014

During Super Rugby season we stay at the Novotel Canberra after the Brumbies home games. The hotel staff are very welcoming and professional. Checking in is always quick. The rooms are clean and modern. The bar and restaurant staff are always friendly and go out of their way to look after our food and beverage needs. The food is always fresh and plenty of it. The free bus out to the rugby games is just 100 metres from the hotel. I would highly recommend this Novotel to anyone wanting a clean, modern, friendly hotel close to the big shopping centre and restaurants.

A big thank you to all the staff who looked after us this Rugby Season.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank DebnCraig76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan F, General Manager at Novotel Canberra, responded to this review, 28 May 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Dulwich Hill
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 July 2014 via mobile

I have stayed at the Novotel previously and was not impressed then but I'm pleased to say it has improved. The check in was efficient and friendly. The room was clean, well maintained and reasonably well laid out, except for the sink in the room with no where to put toiletry bags. Did not have dinner in the restaurant but did have breakfast. The breakfast selection was reasonable but not great, it's a little style over substance. The staff in the restaurant are a mix of trained and some vacant uni students with part time work so it's a bit hit and miss.

The biggest change is that the staff seem to be happier in their work which reflects in the customer service. The hotel is central and convenient which will always count in its favour.

Stayed July 2014, travelled as a couple
Helpful?
Thank OtherIan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan F, General Manager at Novotel Canberra, responded to this review, 28 May 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 24 July 2014 via mobile

Location is central but compared to other novotels ( especially compared to Novotel on Collins, Melbourne) I wasn't impressed. Was put in the wrong room initially ( with disability access) and then the room I moved to another room. This room has a strange shape and for some reason they put the basin OUTSIDE the room. Especially in a cold room, this is inconvenient. I also found the bed uncomfortable.
The breakfast was also sub- standard with many items not having a label to show what it was, and generally it was a small range.
Next time in Canberra I'll try somewhere else.

Stayed July 2014, travelled on business
Helpful?
1 Thank tomwatson84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan F, General Manager at Novotel Canberra, responded to this review, 28 May 2016
Dear Guest,

Thank you for your comments regarding your stay with us at Novotel Canberra, we appreciate the feedback. A new leadership team with a focus on maximising guest satisfaction is in place and we hope to have an opportunity to serve you again in the future.

Kind regards,

Nathan Frost
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 July 2014

Family of four stayed overnight before driving to the snow. Very central and well serviced hotel with free Wi-Fi and indoor heated pool and a sauna. Rooms are the usual Novotel standard with comfortable bed and double fold out sofa for the kids. Have to question if the fold out sheets had been changed and our teen found what look like grass clippings in the bed? Hotel is 300 metres walk to the huge Canberra Centre shopping precinct.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank oziwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelCanberra, Front Office Manager at Novotel Canberra, responded to this review, 24 July 2014
Dear oziwood,

We very much appreciate your comments regarding your stay at Novotel Canberra. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Kind Regards,
Rebecca Davis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Canberra

Property: Novotel Canberra
Address: 65 Northbourne Ave | Act, Canberra 2601, Australia
Phone Number:
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Canberra
#12 Romantic Hotel in Canberra
#13 Family Hotel in Canberra
#14 Business Hotel in Canberra
#22 Luxury Hotel in Canberra
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Canberra 4.5*
Number of rooms: 286
Official Description (provided by the hotel):
Novotel Canberra offers premium 4.5 Star hotel accommodation in the heart of the nation's capital and close to the retail, entertainment and business district. Novotel Canberra features 286 rooms, suites and apartments, all with a comfortable, modern design. The hotel features an indoor heated swimming pool, sauna, spa and gym. Please note that the pool, spa and sauna will be closed from 26 April 2016 until 30 May 2016 during refurbishment of the pool and spa area. Enjoy the onsite One Restaurant for breakfast and dinner 7 days, while One Bar offers all day dining and drinks. ... more   less 
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Also Known As:
Novotel Canberra Hotel Canberra
Accor Canberra
Canberra Novotel

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