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Rydges Capital Hill Canberra
Ranked #33 of 59 Hotels in Canberra
Reviewed 19 November 2013

We regularly visit Canberra for shopping and dining overnight. We normally stay at the Canberra Hyatt but this time thought we would try something different. We booked a Queen Room with breakfast online in a NEWLY RENOVATED Queen Room… believe me the room may have some new furniture but the hotel is very 80’s and dated. When we arrived we were upgraded to a Honeymoon Suite... which was a nice gesture. The suite was large with separate lounge and split level bedroom area with a private spa and garden area with a glass terrarium style roof. The bed was very comfortable, however in the morning from 5:45am the sun shone directly in through the terrarium into the bedroom area… we could not block the light and could not sleep. Having been looking forward to a nice sleep in we found ourselves wide awake from 6am due to the light. The room was quite noisy with adjoining room bathroom noise excessive. We went down for breakfast around 8am to a busy breakfast dining area with more than 50% of the tables used but not cleared. We were left to find ourselves a table, by clearing another parties dirty table in the busy dining area. Half the area was blocked off and could not be accessed. We were then faced with a totally exhausted breakfast buffet with 80% of the very poorly presented and limited hot food not replenished and slim pickings on the remnants of the toast and pastry bar. We were advised along with a large group of other guests that more food was coming. After 30 minutes food did arrive to be immediately depleted again. Very poor breakfast and only wish we had left the hotel for one of the many quality cafes in Manuka or Kingston nearby for a quality breakfast and good coffee. We had to pay extra for espresso coffee which was weak, milky and warm. Overall the hotel foyer is modern and nice but the hotel hallways are dated and lack maintenance, if not grubby, with not a single picture on the level 3 hallway level. Check-in staff were welcoming and attentive but check-out staff officious and ill-disposed. Overall a disappointing experience and we would not recommend this hotel or visit again.

Room Tip: If you are looking for a good 4 or average 5 star hotel choose another hotel. If you are used to 3 s...
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  • Stayed: November 2013, travelled as a couple
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1  Thank Croton1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this reviewResponded 9 February 2014

Thank you for taking the time to review our Hotel.

Your Breakfast experience was disappointing and not to the standard we expect of ourselves, please accept my sincere apologies for the poor service.

Please contact me if you are contemplating a return visit, we are capable of much better.

Sincerely
Jon Ackary
General Manager
jon_ackary@rydges.com

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673 - 679 of 1,086 reviews

Reviewed 28 October 2013

Hotel located in a quiet nice area. Some off street parking on the weekend although would be a bit of struggle weekdays - paid parking available. Facilities somewhat dated but adequate for what it is.

Stayed: September 2013, travelled with family
3  Thank Lun Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this reviewResponded 9 February 2014

I was pleased to read you had a pleasant stay, thank you for the kind comments.

Hopefully we will see you back with us again soon.

Kind regards
Jon Ackary
General Manager
jon_ackary@rydges.com

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Reviewed 25 October 2013

Stayed recently. Great room, good amenities and centrally located. Reception desk person in the morning was very grumpy and I had to argue to get a copy of the bill! Not a great impression. Anyhow good value for money.

Stayed: October 2013, travelled on business
Thank thefunfive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesNS, Manager at Rydges Capital Hill Canberra, responded to this reviewResponded 6 January 2014

Thank you for your review.

Great to hear you enjoyed your stay with us, we look forward to welcoming you back next time.

I will personally be following up with the staff member in regards to the service you received on check-out.

Thanks again

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Reviewed 21 October 2013

Great location. Close to Parliament House. Lots of places to walk to and restaurants close by .rooms all updated new carpet. Curtains ,paint. No work done on bathrooms but ok..beds very comfortable with doonas

  • Stayed: October 2013, travelled on business
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1  Thank Glenara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this reviewResponded 9 February 2014

I was pleased to read that we had a great location and you appreciated the work completed in the bedrooms.

Thanks again, please visit us again soon.


Sincerely
Jon Ackary
General Manager
jon_ackary@rydges.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2013

We stayed in Rydges Capital Hill during Floriada year ago. I bought deal on livingsocial. For early booking we were upgrade to spa room. Room very nice, clean, we even received bottle of vine and chocolates on arrival :)
Breakfast very tasty, only one thing: for coffee from espresso machine you need to pay extra.
Free Wifi :)
Long distance to CBD :(

  • Stayed: September 2013, travelled with family
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Thank voss v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesNS, Front Office Manager at Rydges Capital Hill Canberra, responded to this reviewResponded 22 October 2013

Thank you for your recent review, It was pleasing to hear that you enjoyed your stay and found the breakfast to be very tasty, the free wifi throughout the hotel has also had some very positive feedback from previous guest’s as well.

We look forward to welcoming you back to the hotel next time you are in Canberra.

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Reviewed 17 October 2013

It was a nice hotel. I stayed overnight. Location was okay but probably rather stay closer to everything so didn't have to drive everywhere. I did check in after 2pm as requested though but had trouble with room being ready. Had to wait 10 mins minimum before we could go to a room

  • Stayed: October 2013, travelled with friends
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Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this reviewResponded 1 December 2013

Hi Rachel,

Thank you for your recent review, It was pleasing to hear you found the hotel to be nice and in a reasonably good location.

I do apologize that your room was not ready at 2 pm and that there was a short wait to get into your room. I will be following up with our housekeeping department in regards to this.

We do hope you choose to stay with us the next time you are back in Canberra.

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Reviewed 17 October 2013 via mobile

Quite a dated hotel but still quite nice and comfortable. Well appointed, clean and very quiet. Ample parkingand multiple boardrooms so well appointed for meetings. Close to parliament house, shops and restaurants and certainly a good option for business travellers.

Stayed: October 2013, travelled on business
Thank Rodkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RydgesNS, General Manager at Rydges Capital Hill Canberra, responded to this reviewResponded 1 December 2013

Thank you for taking the time out of your day to provide us with some feedback on your recent stay with us at Rydges Capital Hill.

Glad to hear that you found the rooms to be comfortable, clean & quiet, also the location of the hotel suited your needs.

We look forward to welcoming you back next time you are in Canberra for business.

Thanks Again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rydges Capital Hill Canberra

Address: 17 Canberra Ave. | Cnr Canberra Avenue & National Circuit, Canberra 2603, Australia
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Canberra
#28 Luxury Hotel in Canberra
Price Range: £70 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Capital Hill Canberra 4*
Number of rooms: 186
Official Description (provided by the hotel):
FREE WIFI!! Rydges Capital Hill is the ideal Canberra hotel from which to base your stay in the Nation's Capital. Whether you are visiting for leisure or business, you'll find everything you need within close proximity at one of the best Canberra accommodation providers. This Canberra hotel is 500 metres from Parliament House, surrounded by the busy business districts of Barton and Parkes, walking distance to Manuka and Kingston, and close to most of Canberra's national attractions. The city is a 5 minute drive. ... more   less 
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Also Known As:
Rydges Capital Hill Canberra Hotel Canberra
Rydges Capital Hill Hotel Canberra
Canberra Rydges Capital Hill

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