Stayed 2 nights in a suite room. Check in was pleasant & quick. Got to the room & went to put some cold things we'd bought in the frig & it was warm. Turned the dial in the frig, still no good. Ended up pulling the frig out completely to find it was switched off at the PowerPoint at the back - odd, so turned it on but took a few hours to get cold. The main (and only) light in the bathroom did not work the next morning, so rang reception to say we would be out most of the day so they could fix it. Came back later & not fixed - rang reception & they came fairly quickly but could not fix the light & said there was no maintenance person available. So for the remainder of the stay, I had my bedside lamp set up in the bathroom so I could see. When the room was serviced, they did not leave a bath mat, so had to call & get one. The plastic cards don't work well to get into the rooms & into the car park as you have to repeatedly keep trying before it works. One of the housekeepers helped us & said it happens quite a bit. Apart from all that, the rooms were clean & comfy and the surrounds were quiet. These issues are not the end of the world, but when you go away for a short break, you just want a clean comfy room & a hassle free experience & ours was not.
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- Also Known As:
- Pavilion On Northbourne Canberra
- Pavilion On Northbourne Hotel Canberra