I booked this hotel for a one night stop over at Canberra via booking.com website, however, it was my own mistake to choose a wrong date. Immediately after noticed that I was charged, I cancelled the booking and contacted the hotel reception and asked if I could get refund or move to the correct date. After a long wait and couple of call back to reception, I was given an email address and told to email them and wait for a solution from the superior. Couple of hours later, a reply advised that because the cancellation is just under 2 days (where the policy is 2 days+), the best option they could offer is to sell the room that I booked and then cancelled to others with a reduced price, then they will refund me. After being told this remedy plan, I was closely monitoring a few big hotel booking sites, including booking.com, wofit.com, etc. And I noticed that the room I cancelled immediately appears on booking.com (because it shows no vacancy of the type of room that I booked before I cancelled my booking). Then after a few hours, the room has been booked, and the status on booking.com shows no vacancy again for the same type of room. However, the ridiculous thing is that the hotel staff didn't admit that the room was sold again, and then refused to provide a refund and kept telling me to wait patiently and they would let me know once that night was over. The next morning, an email sent to me saying the room I booked wasn't sold, so no refund, rude!
Despite that there was no effort trying to retain a customer, I was totally shocked by the not being honest of the staff. I would definitely not stay at this hotel and recommend no one to book here, and there are lots of way better hotels in Canberra you could choose without suffering this.
- Official Description (provided by the hotel):
- Located two blocks north of the CBD, a five minute stroll, our 83 room boutique style hotel. Value That Impresses:The Capital Executive Apartment Hotel, located just a short stroll from the city centre down Canberra's most tree-lined boulevard, Northbourne Avenue, is your stylish and comfortable "home away from home". The 59 studio apartments and 24 one bedroom spa suites, combined with 24 hour under cover security parking, offer the holidaymaker or business traveller great value at realistic prices. Features That Please:Soak up the classic modern ambience that is our stunning three storey atrium as you enjoy a pre-dinner drink or a quiet meeting in any of the intimate lounge areas. Pamper yourself in our sauna room or one of our 2 x 8 person heated spa pools after that workout in the gym. As day becomes night, enjoy Canberra's languid summer evenings outdoors in our alfresco courtyard overlooking the stately pines of Haig Park; or, if it's just that special time together, simply phone for our prompt and friendly room service. The choice is yours. Rooms to Relax In All room types feature reverse cycle air conditioning and are serviced and maintained to a four star standard. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Capital Executive
- Comfort Inn Canberra
- Canberra Comfort Inn