I've stayed at East on two separate occasions on business trips to Canberra. On the first occasion a few things went slightly wrong; this can happen in any industry and it is how the business reacts and addresses the issue that counts. I contacted the hotel manager to advise him and he couldn't have been more apologetic or sincere in his attempts to rectify the situation.
The second time I stayed at the hotel the service received exceeded my expectations. The room was perfectly cleaned, the amenities were fantastic and the staff continued to provide a prompt and polite service.
I'd happily stay here again and would highly recommend East Hotel for visitors to Canberra.More
- Free Wifi