I'm a very frequent traveller to Canberra and used to stay at East all the time in 2013 and was always happy with the service and rooms. I've been overseas and have returned to East for my Canberra trips. This time I was disappointed. The prices have gone up a lot which would lead me to think service was at least as good as previously. Not all the bins were emptied when the room was serviced; mini bar items like juice were not replaced each day; the glasses were so filthy I had to wash them myself; ordering room service (roast chicken, which is cooked whole and then divided up) I was told I couldn't have my portion of choice - the leg and drumstick rather than breast and wing - because I had to take whatever was available. I asked what was available at the moment and was told the chef wouldn't select portions for requests. Seriously??????? They're cooking whole chickens not portions. The meal came quickly (plus) and the portion is generous which is great when you're cold and hungry. The 'seasonal vegetable' was corn. In Canberra. In July. I don't think so. More like frozen I suspect. No seasoning provided, but there are salt and pepper shakers in the studio kitchenette cupboard. Which is terrific, but nothing in them. Filling them up occasionally might be a good idea. In my opinion I think the good reviews from Gourmet Traveller and the like have caused complacency and this might be ok for tourists passing through, but core business needs good consistent service. I've been a fan of East since they opened and the rooms are good and close to everything, but guys, step up. Canberra is a competitive market with many new openings and I don't want to see you go the way of the dinosaurs. Funky and cool is ok and novel, but don't bump the quality for the repeat business.
- Official Description (provided by the hotel):
- Situated between the vibrant hubs of Kingston and Manuka, EAST will be the ultimate location for your visit to the Australia's capital. At EAST you will experience all the services you would expect from a premium hotel, whilst feeling completely at home in the well-appointed accommodation. EAST's one and two bedroom apartments and studios provide the utmost in comfort, style and convenience. If you are on the road with your kids, we have thought of you too with our specially designed kids studio complete with bunk beds, bean bags, video games and even a kid-appropriate mini bar!Each room has a gourmet kitchen with cool appliances including Nespresso coffee machines! Comfort and convenience is all good and well but we also have all the technology you need with 42-in LED televisions (the one bedroom apartments also have a 32-in TV in the bedroom!), FOXTEL, in-house movies, wireless broadband and ipod/ipad docking stations. Rooms are also fitted with double glazed windows, a work desk, dining table and chairs, a 2 burner stove top, extensive cooking utensils crockery and cutlery, microwave, oven*, dishwasher*, balconies* and washing machine/dryers*.* some exclusions for studios ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), Agoda, TripOnline SA, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your East Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.