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“big clean rooms in quiet location on outskirts of canberra”

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Best Western Plus Garden City Hotel
Ranked #9 of 57 Hotels in Canberra
Certificate of Excellence
Melbourne, Australia
Level Contributor
295 reviews
160 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
“big clean rooms in quiet location on outskirts of canberra”
Reviewed 6 March 2014

big clean rooms with good facilities. Rooms towards the back are far away from the main road out front and thus very quiet. Staff were friendly and the breakfast area kept very clean with good food and efficient staff.

Room Tip: rooms at back are futhest from the road out front
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidhughtaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, 26 March 2014
Dear David,

Thanks for sharing your thoughts regarding your recent stay with us here at BEST WESTERN PLUS Garden City Hotel. I am very pleased to see that we provided a great value experience and we hope to see you back again soon.

Safe travels,
Ryan
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767 reviews from our community

Traveller rating
    279
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    115
    22
    7
See reviews for
158
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152
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
australia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 February 2014

Stayed for 2 nights. The accommodation was very clean, although the rooms where on the small side. Furnishings in the rooms was nice, disappointed the windows only opened about 10 cms, made it feel a bit claustrophobic. The accomadation rating was a 4 1/2 star, in my opinion more like a 3 1/2 star.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sbgilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, 19 February 2014
Hi sbgilly,

Thanks for your review and we are glad you enjoyed your stay with us. I'm pleased to advise that just last week we were visited for our annual inspection by the AAA Tourism ratings agency and our 4.5 star certification was renewed.

Nonetheless, we are grateful for your feedback and we hope to have the chance to welcome you back to BEST WESTERN PLUS Garden City Hotel again in the near future.

Warm regards
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1,012 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 382 helpful votes
Reviewed 5 February 2014

You can't walk to anything interesting but it's convenient to most of Canberra if you have a car (although the parking lot is scattered around the place and fills up at night). The room was a bit sterile but was clean and spacious, although the wall between the lounge and bedroom could be removed (I may have been upgraded - if so, the standard rooms might be poor value), but the bathroom was small and awkward, with minimal shelving and racks. My room on the pool side of the building was very quiet except for persistent beeping one night that was probably pool machinery. Staff and service were good except that on arrival, I found that one of the chocolate bars in the fridge was half-eaten. Free wifi could be welcome if you need it, but it's very unreliable, with nothing coming through the network for long periods (despite an excellent wifi connection) and at time it seemed that the nearest router had been switched off and I couldn't get more than a faint connection.

This place is a bit cheaper than hotels around the city centre and I was hoping it would be better value, but it's not really.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, 6 February 2014
Hi there mrdom,

Thanks for providing feedback regarding your stay with us. We are very disappointed to see that you did not find your visit to be great value; providing exceptional value is exactly what we aim to achieve and I'm sorry that you felt let down by your experience.

I hope that you will visit again during your next trip to Canberra to allow us the opportunity to show the great stay that the overwhelming majority of our guests enjoy.

Warm regards and safe travels,
Ryan
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Perth
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 February 2014

Return visit to Canberra after many years. This Motor Hotel is well located and whin 15/20 mins from the main City Centre and all the other attractions.
Staff friendly and willing to assist where required. Given King size room and rate provided by staff was discounted without having to ask-what a change.
Facilities at the Hotel included excellent bar and restaurant area, gym room and a outside swimming pool. Also plenty of free parking.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WesternWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, 5 February 2014
Dear WesternWarrior,

Thank you so much for sharing your experience with other readers of Tripadvisor. We are very happy that you enjoyed your stay with us and I hope that you will join us again next time you are in the ACT.

Safe travels,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 January 2014

This place was great, we were not able to fault it in any way. Everything was nice and clean. Huge room, huge flat screen etc.staff were very helpful on reception. Fresh milk on arrival for your room + a fully stacked mini bar fridge

Room Tip: Ask for a down stairs room.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mattoboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, 15 January 2014
Dear Mattoboy,

It is fantastic to see that you enjoyed your stay with us here in Canberra. We are excited to see that our hotel and staff were able to tick all the boxes for you and provide you and your partner with a brilliant visit to Canberra.

We hope you come back and join us again soon,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 January 2014

Stayed three nights in the hotel, after moving from the disaster I had before. Rooms are clean modern and staff are very friendly. You need a car as little far from center of town but parking is free. Thanks for a great stay!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this review, 15 January 2014
Thank you so much for reviewing your stay with us here at BEST WESTERN PLUS Garden City Hotel in Canberra, MikeDP.

I'm sorry to see that you had problems at one of our competitor hotels but I'm very pleased that we had the opportunity to look after you here.

If your travels bring you back to Canberra in the future, we'd love the opportunity to welcome you once again.

Safe travels,
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Garden City Hotel

Property: Best Western Plus Garden City Hotel
Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #9 of 57 Hotels in Canberra
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Best Western Plus Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Style, substance and sanctuary! That is the Best Western Plus promise when you stay at the spectacular Garden City Hotel in Canberra. Modern and contemporary hotel rooms, combined with warm, memorable, efficient and effortless service, makes Best Western Plus Garden City Hotel one of the city's premier hotels. Guests enjoy a fantastic location in the heart of Canberra, just minutes from top tourist attractions including Parliament House, the National Gallery and Questacon. Located in Canberra's ever-popular inner-south, Garden City Hotel is nestled amongst tree-lined boulevardes and the quiet and tranquillity will ensure a peaceful and restful night's slumber. The on-site Secret Garden Bar & Restaurant is rapidly gaining a reputation as one of Canberra's most exclusive dining venues, with a mouthwatering menu of local and international favourites, imbued with an eclectic twist to keep things dramatic and exciting. The Executive Chef is both culinary superstar and local legend, adding his own personality and vivacity to each dish. ... more   less 
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