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Best Western Plus Garden City Hotel
Ranked #10 of 57 Hotels in Canberra
Certificate of Excellence
Reviewed 13 August 2014

Favourite place to stay when in Canberra for business, best beds. Food consistently excellent. Great place to hold meetings. Staff always friendly. We have used this Hotel for our business meetings on numerous occasions and they have always looked after us.

Room Tip: All rooms accessed from inside hotel, so secure when travelling.
  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded 21 August 2014

Dear Donna,

I love our beds too; so much so that I bought one myself! We are grateful for your feedback and it is wonderful to see that you enjoy each visit with us here at BEST WESTERN PLUS Garden City Hotel.

Warm regards,
Ryan

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576 - 582 of 794 reviews

Reviewed 11 August 2014

Friendly staff, clean and spacious rooms, small but clean and functional bathroom. Excellent value motel, while a decent cab ride to city centre, is close to airport and close to some great restaurants. German club next door worth it if you like good schnitzel.

  • Stayed: August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank MynameisTania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded 11 August 2014

Dear MynameisTania,

Thanks for taking the time to share your experience here with other travellers. I am glad you had the chance to try the authentic German cuisine right next door at the German Club; it is truly an amazing dining experience.

We look forward to welcoming you back to Canberra again soon.

Best wishes,
Ryan

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Reviewed 11 August 2014

We had the pleasure of staying for 2 nights as we were travelling interstate for a family wedding. We stayed in an executive queen room. The room was beautifully presented and the bed was very comfortable. The bathroom was fitted with modern fixtures. The room was comfortably warm - we actually didn't need the air con at all even though it was winter and outside was bitterly cold. Continental breakfast was great. Staff were all welcoming. Should we need to travel to Canberra again (which is very likely) we would have no hesitation staying here again.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded 11 August 2014

Dear Linda M,

I am delighted to receive your kind comments regarding your recent stay with us here at BEST WESTERN PLUS Garden City Hotel. Our Executive Queen Rooms are very popular and I'm very happy to see that you enjoyed yourself during your visit to Canberra.

We look forward to welcoming you back again soon.

Warm regards,
Ryan

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Reviewed 11 August 2014

Lovely helpful stuff, nice location - close to all you need. Definitely will book my next stay to Canberra here.

Booked through www.ineeditnow.com and the site booked rooms incorrectly, but lovely stuff organized all perfectly giving options that fit best for us! Thanks you very much for that, surprises are not nice when travelling with kids! :)

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank MikkoDownUnder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded 21 August 2014

Dear MikkoDownUnder,

Thank you for your wonderful comments. It is so nice to hear that you enjoyed your stay and what we have to offer here at BEST WESTERN PLUS Garden City Hotel.

I hope we have the opportunity to welcome you back when you are next visiting Canberra.

Kind regards,
Ryan

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Reviewed 10 August 2014

Terrible service, average food, bathroom had such a large dip in the floor it was a safety hazard when getting out of the shower and in order to sit on the toilet you had to have yours knees under the basin making it impossible if you have a disability or on the elderly side. A very depressing place to be overall.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Jenna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded 11 August 2014

Dear Jenna,

We were terribly disappointed to receive your review; your experience is so dramatically out of character with the many other reviews posted on this website, we are alarmed to see that you gained such a negative impression of our hotel.

Nonetheless, the upside is that it can't get any worse from here for you. I sincerely hope that you will join us again in the future as I have every confidence that our fantastic staff, reasonable prices and modern, comfortable facilities will provide you with a infinitely more positive experience in the future.

Safe travels,
Ryan

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Reviewed 7 August 2014

Greeted on arrival warmly by reception staff then were told we had been upgraded to a suite for our stay 5 night stay. Suite was clean, bed very comfortable, although bathroom was a little small. Quite location, close to shops and other tourist attractions.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank Nandtee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded 10 August 2014

Hi Nandtee,

We are glad you enjoyed your complimentary upgrade; we try to take care of our guests and knew you would appreciate the little extra space during your longer stay with us.

Kind regards,
Ryan

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Reviewed 5 August 2014

All staff in reception & at the restaurant/bar were very polite and helpful. I was very happy with the food the restaurant offered & it is a brilliant convenience to have a such a reputable hotel adjoining your accommodation.
Very quiet room & very clean.
Great access to everything!

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Julia E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArionHotels1, Sales & Marketing Manager at Best Western Plus Garden City Hotel, responded to this reviewResponded 7 August 2014

Hi Julie,

We are very proud of our team at the Secret Garden Bar & Restaurant. Our Executive Chef, Wayne, has put together a delicious, hearty and accessible menu, which we know plays a major factor in the number of repeat visitors that we have staying with us here at BEST WESTERN PLUS Garden City Hotel.

Thank your for taking the time to share your feedback with other travellers and we look forward to welcoming you back again soon.

Kind regards,
Ryan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Garden City Hotel

Address: 55 Jerrabomberra Avenue | Narrabundah, Canberra 2603, Australia
Region: Australia > Australian Capital Territory > Canberra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 57 Hotels in Canberra
Price Range: £77 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Best Western Plus Garden City Hotel 4.5*
Number of rooms: 72
Official Description (provided by the hotel):
Style, substance and sanctuary! That is the Best Western Plus promise when you stay at the spectacular Garden City Hotel in Canberra. Modern and contemporary hotel rooms, combined with warm, memorable, efficient and effortless service, makes Best Western Plus Garden City Hotel one of the city's premier hotels. Guests enjoy a fantastic location in the heart of Canberra, just minutes from top tourist attractions including Parliament House, the National Gallery and Questacon. Located in Canberra's ever-popular inner-south, Garden City Hotel is nestled amongst tree-lined boulevardes and the quiet and tranquillity will ensure a peaceful and restful night's slumber. The on-site Secret Garden Bar & Restaurant is rapidly gaining a reputation as one of Canberra's most exclusive dining venues, with a mouthwatering menu of local and international favourites, imbued with an eclectic twist to keep things dramatic and exciting. The Executive Chef is both culinary superstar and local legend, adding his own personality and vivacity to each dish. ... more   less 
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