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“Clean quiet, dont like location at all”

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Coffs Harbour Pacific Palms Motel
Ranked #23 of 40 Hotels in Coffs Harbour
Reviewed 16 September 2013

The room was clean, staff was amazing and freindly.
worth the money. not romantic or anything but a good room for a night passing through. very basic. breakfast was great devilered to our door. ......................

  • Stayed: January 2013, travelled as a couple
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1  Thank blossom_1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 - 66 of 88 reviews

Reviewed 7 July 2013

Truly great service from the friendly owners, who worked to ensure we had everything e might want. This is an older motel, but the room was very clean and all the appliances worked just fine. I appreciated the great water pressure in the shower. The free continental breakfast was a nice bonus.

  • Stayed: July 2013
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1  Thank ATLfemme2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2013 via mobile

Stayed one night on way down the coast. Extremely friendly and helpful folks on checkin. The room was not new, but was clean and neat. Breakfast bar in room with toaster, microwave and bar fridge. Shower had great water pressure! Bed was comfortable, plenty of blankets and pillows. A/C & heater worked fine as well, ceiling fan was nice too. Can't say enough nice things about the (relatively) new owners!

  • Stayed: July 2013
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1  Thank wayadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

I cannot speak more highly of the manager of this hotel. Kind and helpful is an understatement. The room was lovely and well appointed. I cannot express my thanks for the act of kindness that was shown to me.

Room Tip: Ask for one at the back of the motel
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  • Stayed: June 2013, travelled solo
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1  Thank Mumofharryandtoby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

We stayed at this motel on our way to Melbourne. The Family owner Motel was clean and tidy the family were very friendly. They supplied a continental breakfast which was the only one in our travels that was actually free. The room was clean and the bed comfy after a long drive. While there was fancier motels there this one was really good value and would have no hesitation in recommending it

Room Tip: Ask to see rooms at any motel before you decide you will pleasantly or sadly shocked with some rooms...
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  • Stayed: May 2013, travelled as a couple
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2  Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2013

Stayed one evening on a recent motorcycle trip. This is an older style motel but the rooms are clean and tidy. Ours was equiped with two double beds with nice linen. A good complimentary continental breakfast was provided. It was raining when we arrived and the owner offered to drive us down to a local restuarant in his own vehicle. Now that's good service. An easy 5 minute walk to the city centre. Will definitely stay here again.

  • Stayed: April 2013, travelled with friends
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1  Thank BrisbaneTriathlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2013

For the price ($100) originally wanting $140 per room it is way over priced. Reception staff friendly. Room although okay is not good value for price. We noticed nearby places a lot cheaper, after we had booked in. Check to make sure smoke detector is operating (room 9) as the battery had been removed and detector not operarting (saw this the following morning)

Room Tip: Make sure the smoke detector is in place and operational.We found that the battery had been removed...
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  • Stayed: April 2013, travelled with family
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1  Thank luapnonnac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael D, Manager at Coffs Harbour Pacific Palms Motel, responded to this reviewResponded 24 April 2013

Thank you for your review, we value your feedback. We regret that you were not satisfied with your stay with us. We would just like to clarify that the full price of $140 was for a Twin Room which sleeps 4 people and this rate includes breakfast. It is also important to note that it is currently peak season due to school holidays. As you were making a booking for only 2 people this was discounted to $100 including breakfast. At no point were you expected to pay the full rate, this was simply brought to your attention so that you would be aware of the discount being given to you. Many of our competitors do advertise cheap rates out the front of their establishments, however you will find that such prices are often for single Queen rooms (the room you booked was a Twin room with 2 Queen beds), or are a single person rate (you made a booking for 2 people) or are a base rate and prices will be 'FROM' the advertised price. We do not do this as we believe this is misleading to our customers. You will also find that such prices do not also include breakfast, which we provide complimentary, for no extra cost to our guests.

We offer all of our guests the opportunity to have a look at our rooms before booking in and openly encourage customers to have a look at other motels and compare our rooms and prices. We find it disappointing that you chose to stay at our motel without shopping around and/or viewing rooms in any other establishments and then decide to complain about our prices simply because you 'noticed nearby places a lot cheaper' after you booked in.

A significant number of our guests have commented that we provide value for money, as can be seen in a number of reviews on Trip Advisor. When we took over the property in September last year we replaced the doonas, pillows, sheets and towels in all of our rooms and we have also replaced the carpets and repainted most of our rooms. All of our rooms also have new flat screen LCD televisions, new kettles, toasters, cutlery and crockery and we have also replaced a number of fridges and air-conditioners and continue to upgrade our facilities. We have worked hard to bring the property up to a respectable standard and have invested much time, effort, money and resources in making a number of significant improvements to the property. We pride ourselves on providing our guests with the best possible experience whilst staying with us and believe that we provide quality facilities and service for value for money.

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Additional Information about Coffs Harbour Pacific Palms Motel

Address: 29 Grafton St, Coffs Harbour, New South Wales 2450, Australia
Region: Australia > New South Wales > Coffs Harbour
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #23 of 40 Hotels in Coffs Harbour
Price Range: £62 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coffs Harbour Pacific Palms Motel 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
Conveniently situated just off the Pacific Hwy, Coffs Harbour Pacific Palms Motel is a family operated business offering quiet, affordable, quality accommodation ideal for couples, families and corporate guests.Accommodation includes Executive King and Queen as well as Twin and Family rooms. Coffs Harbour Pacific Palms Motel has 15 well-appointed, spacious ground floor rooms, with opening windows. The property also offers a outdoor swimming pool for guests to enjoy at their leisure. ... more   less 
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