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“Good stay but tight on providing service”

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Park Beach Holiday Park
Certificate of Excellence
Level 4 Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Good stay but tight on providing service”
Reviewed 5 March 2014

Great pool, kids activities, location and night manager great introducing himself the first night. Day staff very average. Stayed 5 nights and would not provide an extra small cake of soap when required. Reception state soap and coffee provided is all you get. Better to check out every day so you get fresh towels, extra coffee and soap. I feel that staying longer they neglected there service to us. Would have given 4 stars apart from how tight they are over a small cake of soap. Comment from reception was they sell them in the shop. 4 people for 5 nights supplied 4 small soaps and 5 satchels of coffee. For the sake of 1 small soap costing maybe 20 cents I am p....d off. 100 per night means a room with no service, but they will sell you anything.....

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ralph V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coffshols, Manager at Park Beach Holiday Park, responded to this review, 5 March 2014
Ralph we are very disappointed that one of our reception staff did not offered additional supplies during your stay. This is not our policy we do offer additional supplies including towels on request. We have already investigated this matter and will ensure all staff follow correct procedures. Thank you for your feedback. Kind Regards Susan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Tamworth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2014

First time i have stayed here.It was convenient,clean and modern,and the staff were more than helpful.when our car battery went flat they arranged a start for us.No fuss no bother just happy to help.I have booked another stay and would recommend it to anyone.Oh and it was close to the beach

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gosford, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 January 2014

We intended to stay 2 nights but couldn't get away quick enough so ended up leaving first thing in the morning. Stayed during holidays and found park to be overcrowded with campers spilling onto roads and sitting on roads talking all night. Our site backed onto private residence who kept caged parrots which screeched all day and night keeping you awake. Kids not disciplined on road rules and cutting across roads whilst you were moving with caravans which is highly dangerous. Overall I would give this a 3 star rating. Good for budget families however I would never stay here. For work health and safety reasons I think the park should have rules and regulations on children playing on roads which the office should enforce. I also found that there was not very good customer service. A genuine smile with "hope you had a pleasant stay" would be appreciated.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
2 Thank bella762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Country NSW
Level 5 Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 January 2014

We recently stayed at Park Beach Holiday Park with two kids and it was ideal. The pool is one of the best around - the kids spent many hours in there. Also has a jumping pillow, games room and organised activities - games, movies etc The park is in a central position to clubs, shopping, beach. We love the laid back atmosphere of holiday parks and the friends you meet. The kids were sometimes playing till 9pm. Ice cream man comes in to the park which is a treat for the kiddies. We stayed in a Hibiscus Villa (sleeps 4) at the back of the park with a gate closeby to the beach and lovely little bay and picnic area. The villas were two bedroom with adjoining bathroom - modern, comfortable and roomy. Lots to do in Coffs - Big Banana (waterslides, toboggan ride, laser tag) Porpoise Pool, Jetty, Carnival, Markets etc Would recommend this park to friends - (needs more photos on Trip Advisor to show people what a great park!)

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank HolidayMum02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 November 2013 via mobile

We spent 4 nights here in a tent, out of season and mid-week. As a result, the park was quiet. All facilities were excellent, the kids loved the jumping pillow and especially the pool. And the staff were very friendly and helpful.

We loved Coffs, it was quite a surprise. Beautiful beach, good Surf Club and the Dolphin Park was very good.

We will return to Coffs and to the Park Beach holiday park

Stayed November 2013, travelled with family
Helpful?
1 Thank RADHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 26 November 2013

I know the title sounds like a bit of a turn-off, but please read on. We had a few days with a couple of our grand-kids, so had booked 3 nights at the park. Unfortunately for us, we turned up on the same weekend as the state surf carnival (or something like that) was on in the area. The park was packed to the rafters. Overall things were fairly quiet - thank God. Once they moved on, the place was far quieter (and less crowded). But back to the park as a whole. The facilities were great. The kids LOVED the pool. They would have stayed in there 25 hours a day, 8 days a week if they had the chance. Our cabin was good. Nice 'n clean. Free wi-fi, for those who just can't go without their daily dose of email. For the TV-lover, it is worthy to note that there is NO Foxtel / Austar. Our cabin had a child-proof barrier on the steps of the veranda. When we turned up on Saturday, we were given our key and map and headed off to our designated cabin, only to find that the lock on the sliding screen door had seized up (probably due to salt spray). The park had to get a locksmith in to the replace the lock, and let us in. That aside, it's a nice place for a bit of a break.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
1 Thank thehappyholidayer013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 October 2013

We just stayed at the Park Beach Holiday Park for 1 night on a trip down south and stayed in a Beach Villa for 2 adults and 3 kids aged 4/4/5. Great sized cabins, clean and comfortable. The twins had to top and tail as I didn't want them sleeping on a top bunk but the single beds were easily big enough for this (and I knew this previously so wasn't an issue). The cabins aren't as modern as some of the others we've stayed in but they have all of the equipment in the kitchen you need, good sized bathroom/bedrooms and a great balcony at the front with table and chairs that would easily fit 6.
The kids were on the jumping pillow first thing to get a good play in before having to get in the car for a couple of hours. They were upset that we had to be going before they got a chance for a swim in the fabulous pool but also had a climb on the kids play equipment, so all was not lost.
The Beach Villas are right at the front of the property with only a fence, road and grass between the cabin and the beach. There is also heaps of grass for the kids to kick a ball as well as tables and chairs randomly around the grounds.
The Bowling Club is just down the road as is a great cafe called Cafe Aqua that does a good coffee (the menu looked scrummy as well). The Surf Club is also just across the street. The massive Park Beach Plaza Shopping Complex is a 3 min drive which has all the supermarkets etc you need including Aldi's.
The camping sites also looked like they were a great set up as well as lots of shade etc..
Staff were very helpful when booking and also at reception when leaving..
Look forward to staying for longer next time.. highly recommended..

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank MsMinsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Beach Holiday Park

Property: Park Beach Holiday Park
Address: 1 Ocean Pde, Coffs Harbour, New South Wales 2450, Australia
Region: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 42 Speciality Lodging in Coffs Harbour
Price Range (Based on Average Rates): ££
Hotel Class:2 star — Park Beach Holiday Park 2*
Number of rooms: 55
Official Description (provided by the hotel):
Park Beach Holiday Park is located on Coffs Harbour's main surfing and swimming beach. The park offers resort style accommodation and faclities. There's resort swimming pool with waterslides, childrens playground, jumping pillow, modern camp kitchen, free BBQs and TV room. There's plenty of fun activities in Kids Club on in the school holidays. Choose from a large selection of modern cabins including a fully accessible disabled 2 bedroom villas, studio cabins and several camping options including ensuite and drive through sites. You can walk to the Pet Porpoise Pool Marine Magic Show, Muttonbird Island, the Marina and Macauleys headland. Just a few minutes away is the Big Banana, shopping at the Park Beach Plaza, Bowls and golf clubs ... more   less 
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