Stayed for 3 nights with family. Room did not get cleaned once even though we paid top dollar for the "deluxe" suite. Decor was tacky, old and mis-matched and one of the ceiling light fittings was sitting on top of the cupboard when we checked in. Low balcony on top floor not safe for families with young children. If you want towels or linen changed, the room cleaned or basically any of the things real hotels provide in the price of your booking you have to pay extra! If you want to do some laundry, there is an old, smelly, coin operated washing machine in the ancient communal laundry downstairs. Decided not to use it and wait until I got home. Despite tidying and sweeping the apartment before we checked out, got a bill for $45 for "extra cleaning required". I called to query this and some-one said the would ring me back. Heard nothing until I sent an e-mail threatening to go to consumer affairs, then I got an e-mail full of lies about how we "used every dish and glass in the kitchen (despite eating out every night), pulled the light fitting off the ceiling (8ft high?) and alot of other lame excuses. Be warned that the price may appear reasonable but what you are actually paying for is a roof over your head and nothing else. Pay a bit more for a decent hotel or go to the caravan park up the road
- Official Description (provided by the hotel):
- Ideally located across the road from a patrolled surf beach, we offer well-appointed one and two bedroom apartments in a sunny, private complex. ... more less
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