We planned to stay on our trip back from Queensland in January 2013. We had just driven 5 hours with 3 young children and were tired. The room we were given was not cleaned properly, there was food and dust on the floors. My husband checked the beds and found hair in one of them and ants in the kids bedroom along the wall. We went to admin and were given a second room. This room was tidier; however the floor was still not cleaned. With a young baby who just began crawling I felt uncomfortable putting him on the floor. We decided to leave and stay somewhere else.
To my surprise we were charged for staying, supposedly the money comes out on booking whether you stay or not. We chose not to stay due to the rooms being untidy and dirty not because we changed our mind. I rang Paradise Palms enquiring about the charge and the manager informed me that no rooms would have suited me and I was picky. May I say sorry for not wanting my baby to pick up dust, dirt, food and crumbs off a floor. I found the manager was abrupt, rude and judgemental. We took it to Fair Trading and sent the Health Department to them. Yes, they got the all clear from the Health Department but were informed that it wasn't in peek season so they have had the opportunity to thoroughly clean the place. I am upset about how we were treated, and now have learnt a vital lesson in booking accommodation.
- Official Description (provided by the hotel):
- Paradise Palms onsite management for brand new executive rooms and budget rooms all set in big spread out grounds of 12 acres of beautifully landscaped gardens and lawns with a heated indoor pool, heated outdoor spa and large deep outdoor pool. All rooms have balconies and views of either lawns, panoramic hills or some with slight sea views. You never feel enclosed at Paradise Palms. Sensational onsite restaurant, Pasfields Restaurant, with cheap bar meals, fine dining and room service, balcony and inside dining with spectacular panoramic views. Accurate pictures of every room are on our site so you can pick the type of room to fit your needs and your budget as we want every guest to be happy and to pick wisely. The longer you stay, the cheaper the rate. We look forward to welcoming you soon and always strive to make it an enjoyable one and welcome you back again and again as we do with so many happy guests. Only Paradise Palms Resort onsite management provides free internet in the restaurant and foxtel in the rooms....other sites do not offer these nor onsite service) ... more less
- Reservation Options:
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