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“clean and great for kids” 5 of 5 bubbles
Review of Novotel Coffs Harbour Pacific Bay Resort

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Novotel Coffs Harbour Pacific Bay Resort
Ranked #21 of 40 Hotels in Coffs Harbour
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“clean and great for kids”
5 of 5 bubbles Reviewed 21 February 2014

we stayed over Christmas.. it was a busy resort but service was great. Great playground. Bins emptied each day, bed made and fresh towels. Good size room. Pools clean and good for kids and staff helpful when we needed a portacot in the middle of the night for the toddler who wouldn't stay in his bed! they sent one straight up…. even on new years eve
just need some thicker pillows… :)

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tina s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 26 February 2014
Dear Tina S

Thank you for your positive review of the resort. Christmas holiday period was a busy time and we are happy to read that you and your children had lots to do and enjoyed your stay.
Thank you for the comments in regards to the pillows as we are in the process of purchasing new ones.

Regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,078 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
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Scotts Head, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

We stayed for one night and the mattress was so good. It looks like a great place for families with activities to keep everyone amused. They have a good gym with an indoor spa, I was hoping for an outdoor spa connected to a pool but couldn't find one near us.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 26 February 2014
Dear Sandra J

We are happy to read that you enjoyed your stay with us and will pass on your comments to the team. We do have an outdoor spa located at the southern end of the Charlesworth bay pool, and the Terrace area. Please ask our staff next time you stay so that they can give you directions on how to find these areas.
Thank you again for your review.

Regards

Dene Zahner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong, Australia
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 14 February 2014

My partner and I stayed here for two nights, without expecting much from the hotel driving into Coffs. We were pleasantly surprised when we arrived at the resort and our small holiday here was extremely enjoyable and relaxing. The staff were very helpful and hospitable, especially Allistair at the front desk. The golf course and tennis courts were well looked after and lovely to use. Although the rooms were slightly dated, they were kept clean and comfortable. We would stay here again.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 14 February 2014
Dear James W

We thank you for your recent positive feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
Thank you for your comments about the resort, and look forward to welcoming you back in the near future.

Kind Regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macarthur, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 13 February 2014

We stayed here over the Christmas school holidays. The room we were in was dirty; cobwebs, christmas beatle in bathroom sink, toilet smelt like a urinal, dirt around bottom of fridge. The furniture was old and battered. The telephone next to the bed didnt work and upon further inspection in the morning discovered it was not even connected. The "executive desk" wobbled when we placed a sheet of paper on it. The dining table had a bowl of 1980s pot pourri in it, which smelt like nothing i have inhaled before. The window of the bathroom was hanging on one hinge and would not close, which left us with noise coming up from the pool area in the morning. The restaurant has delicious food, however, goodluck with service and politeness. Its non existant. Try somewhere else next time. Maybe Opal cove up the road.

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  • Stayed January 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Uneedtoknow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 14 February 2014
Dear Uneedtoknow,

Thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
We appologise that the resort did not meet you expectations. We have passed on your comments in regards to the room and the service staff in the restaurant on to the relevant department heads for them to address.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Coffs Harbour hotels

Wollongong, Australia
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 11 February 2014

We were guests at the Worldmark by Wyndham resort which is located within the Novotel complex. It was so lovely to enjoy the grounds, landscape and the millions of dollars development of that large property area. Being members of the ACCOR group, we enjoyed the catering of that fine restaurant whilst being guests at the Wyndham resort.
The grounds, the pools, the golf course, an d the nearby beach are a lure to this property.
incidentally, before we joined the Worldmark by Wyndham Group, we stayed at the resort some years ago, as Novotel Hotel Guests.

Room Tip: we were not guests at Novotel but as former guests, we have a great appreciation of the grounds, ro...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corona, California
Level Contributor
188 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 6 February 2014

Very we'll appointed rooms and great facilities to keep busy. The 9 hole golf course was fun and the tennis courts were always accessible. It was a short walk to the beach where there was often crashing surf. The beach trail was nearby and made for some great hiking. The restaurant was very busy so service was slow, but the food was excellent. The staff was very friendly and helpful.

Room Tip: We were in the condos facing the golf course and tennis courts. That allowed for people watching wh...
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cdncarol1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Property: Novotel Coffs Harbour Pacific Bay Resort
Address: | Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Region: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Coffs Harbour
#4 On the Beach Hotel in Coffs Harbour
#5 Luxury Hotel in Coffs Harbour
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Agoda, Hotels.com, ACCOR and Odigeo so you can book your Novotel Coffs Harbour Pacific Bay Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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