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“Pit Stop to Brisvagas”

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Novotel Coffs Harbour Pacific Bay Resort
Ranked #17 of 40 Hotels in Coffs Harbour
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1,115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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English first
Southport, Australia
Level 6 Contributor
226 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 27 July 2014

Room was great grounds beautiful and the staff were sensational. The staff in Charlie's bar and restaurant were all wonderful, as were reception staff. Having lost my phone they not only found it but had it safely stored and even had our room number on it. Would recommend for a relaxing break. Special mention of the menu at Charlie's, was a really enjoyable meal for all.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Davemc60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 27 July 2014
Dear Davemc60,

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
Thank you for your positive comments in regards the staff and Charlie’s restaurant, we look forward to welcoming you back in the near future.


Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
283 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 27 July 2014

stayed here lots of times for business and never my first choice, always booked by the office. I always thought it was a strange set up that the rooms are not liked to the reception and you have to walk to your rooms after checking in if you don't have a car, too bad if it is raining. Getting into your room is always noisy and you can here the person next door coming and going into their room as they is one central door that links 2 rooms, therefore 2 keys. The food has always been nice, good selection but again pricey. The ground are lovely as are the pool areas. I spend most of my time in the rooms so I don't use the pool, gym, child care, spa/massages areas etc. Rooms to me are important and they need a new look. The small bar fridge is noisy as it kicks in every so often and you hear the motor at night. I have often turned it off during the night as I cant stand it. Rooms I have stayed in have been shaded by trees, great for summer, cold in the winter. The aircon/heater works well as does the TV. Don't ever order room service for dinner, takes forever to arrive and when you do its cold because they have to drive from the kitchen to the rooms.

Room Tip: Better phone reception for rooms close to the lift for some reason.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Fee70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 27 July 2014
Dear Fee70

We thank you for your feedback in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort.
We appologise that the resort did not meet your expectations. The accommodation room are located separately to the village centre similar to our sister property at Novotel Twin Waters on the Sunshine Coast. We are currently looking at our room service offering to improve this service that we provide.
We thank you again for your comments and hope that you will afford us the opportunity to serve you better in the near future.

Kind regards

Dene Zahner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandra, Australia
Level 5 Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 July 2014

I have always enjoyed this place, it is well situated, plenty of parking and the staff are excellent. if you want a newspaper each morning of your stay, just let reception know and it happens. The accommodation is in a 7 story accommodation block, which is well serviced by elevators. My wife & use facilities like this in between a 4 week caravan trip. On this trip there was 3 caravans parked in the lot, so others treat it the same way as we do. The only negative i can find is the dining chairs make a horrendous sound when moved on the tiled floor! They need some buffer (carpet/felt) placed on each leg. other wise the place is great.

Room Tip: Free wi-fi in the bar/reception area, not in the rooms.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank uc-da-loi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 27 July 2014
Dear uc-da-loi,

We thank you for your recent feedback regarding your recent stay with us at Novotel Coffs Harbour Pacific Bay Resort.
Thank you for your positive comments in regards to the resort staff and facilities and we look forward to welcoming you back in the near future.


Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Macquarie, Australia
Level 6 Contributor
173 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 23 July 2014 via mobile

Have stayed at three 'resorts' north of Coffs & this is the pick so far.The rooms are comfortable ,clean somewhat dated but overall good rating.The access to beach is great,garden we'll maintained and would be good place for children. We will most certainly be returning. The restaurant and conference facilities separate to accommodation very workable.

Stayed July 2014, travelled on business
Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 27 July 2014
Dear RichardR _10,

We appreciate your positive review of the resort and especially the staff and service that you received during your stay. I will make sure that we pass on your comments in regards to your stay to the rest of the team.
We thank you again for your feedback and look forward to welcoming you back in the near future.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2014

Stayed at this hotel some time ago and filled out the survey however did not receive any feedback from Accor so this may be the best medium to achieve that.. Although the staff were friendly enough and the location nice, we found the property a tad tired and dirty. The kitchen floor was sticky, there were cob webs around the table on the patio and bird droppings on the tiles, the gardens around the complex were overgrown and not very well maintained, the windows were filthy. The spa bath jets had mold in them and the room had a bad musty smell. As I said no complaints with the staff and location however as an ex Coffs Harbour local I would be very reluctant to recommend this property until some major refurbishment is conducted and maintenance, gardening and cleaning practices vastly improve.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dene_Zahner, General Manager at Novotel Coffs Harbour Pacific Bay Resort, responded to this review, 20 July 2014
We thank you for your feedback in regards to your stay with us at Novotel Coffs Harbour Pacific Bay Resort.
We appologise that the resort did not meet your expectations, and we will address the items that you have mentioned in your review with the relevant staff.
We thank you again for your comments and hope that you will afford us the opportunity to serve you better in the near future.

Kind regards

Dene Zahner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Coffs Harbour Pacific Bay Resort

Property: Novotel Coffs Harbour Pacific Bay Resort
Address: | Corner Pacific Highway and Bay Drive, Coffs Harbour, New South Wales 2450, Australia
Region: Australia > New South Wales > Coffs Harbour
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Coffs Harbour
#4 On the Beach Hotel in Coffs Harbour
#5 Luxury Hotel in Coffs Harbour
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel Coffs Harbour Pacific Bay Resort 4*
Number of rooms: 130
Official Description (provided by the hotel):
The Novotel Coffs Harbour Pacific Bay Resort is located 10 minutes drive from the centre of Coffs Harbour. Perfect for a holiday or break on the beautiful New South Wales North Coast, the hotel features 130 superbly appointed rooms, plus an A La Carte Restaurant, Bar (offering an All Day Dining Menu) and conference rooms for up to 800 people. Guests can enjoy excellent leisure facilities, including a 9 hole golf course, tennis courts, three swimming pools, indoor and outdoor spas, fitness centre, hairdresser and Tranquility Day Spa. We also have an onsite activities company, Timeout Adventures, offering activities from Segway rides to laser clay shooting. ... more   less 
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Also Known As:
Novotel Coffs Harbour Pacific Bay Hotel Coffs Harbour
Accor Coffs Harbour
Coffs Harbour Novotel

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