This is the third time we have stayed in the Y Hyde Park. The location is excellent, right on the corner of Hyde Park with easy access to Oxford St.
However the hotel needs some work. This time we had a king studio apartment. While everything was there it was very cramped and very old. There was no room for a second side table by the bed. The bathroom sink was missing some grout or silicone, the shower went onto the floor making everything wet.
We found and killed a cockroach one morning but housekeeping did not even move the body when cleaning.
We paid for extra wi fi in the room and this was only for one device at a time, while we could have coped with that it was very difficult to turn one device off so that you could use another.
A continental breakfast was included and this was only passable the service in the restaurant was OK but very crowded.
Housekeeping took more than 4 hours to make up our room one day and reception was overtly assertive in telling me that they were doing the empty rooms first for check in & that I was on the list--- I nearly complained to management about her attitude.
Would we stay here again? I think not there are other hotels in the area offering better service for similar rates.More