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“Pathetic Service and not so great dishes”

Lal Qila Restaurant
Ranked #469 of 5,839 Restaurants in Sydney
Certificate of Excellence
Price range: US$11 - US$22
Cuisines: Indian, Asian, Pakistani
More restaurant details
Restaurant details
Good for: Cheap Eats, Child-friendly, Groups
Dining options: After-hours, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Delivery, Reservations, Seating, Takeout, Waitstaff
Neighbourhood: Surry Hills
Description: LAL QILA RESTAURANT We aim to provide best food menu in Sydney by offering traditional Pakistani and south Asian cuisine based on the highest standards of quality, taste, hygiene, presentation and service. Authentic Pakistani & Indian Cuisine " Lal Qila Restaurant " in the heart of Surry Hills famous eatery area. "Lal Qila" we serve creative, Authentic Pakistani & Indian food by professional cooks who treat the cuisine with reverence and respect. You will love the food, service and environment to make you feel proud patrons of "Lal Qila". LAL QILA is beautifully located at a convenient locationin Surry Hills in Sydney. It has becom a benchmark name in hospitality sector offering range of South Asian food especially Pakistani and Indian cuisine with in short period of time ... and with its fabulous size and outlook you'll be sure not pass without a second look.... Be sure to visit the place whatever the occasion, whether its to fulfill your craving for mouthwatering dishes from the South-Asian continent or to enjoy a birthday or any sort of event to celebrating in comfortable environment. With its amazing waiter service and friendly reception your guaranteed to have an unforgettable experience. So all you inidan food lovers would finally have the opportunity to taste not only the best but the finest authentic PAKISTANI DISHES. WE NOW CATER FOR WEDDINGS AND HAVE A TAKE AWAY SERVICE WITH FREE DELIVERY FOR AN ORDER OVER $30
Sydney, Australia
1 review
“Pathetic Service and not so great dishes”
2 of 5 bubbles Reviewed 25 June 2014

Went to this restaurant on recommendation of a friend.
A few things
1. Our order was not written down. The waitress just tried to remember it without writing it somewhere.
2. Entrees did not come out together.The veg pakodas were served first. Our vegeterian friend had to wait for us to get our kebab. Till the kebabs were served, his pakodas became cold. It's a common practice to serve out all entrees together. So not sure why this was missed.
3. The mains were not that great. I have had better in less price.
4. We had ordered prawns, kheema, naans and a veg biryani. non veg dishes and naans came out and then started the wait for the veg biryani. after around 20-25 minutes of wait and our mains dishes getting cold, I had to ask the waitress about the veg biryani. TO OUR SURPRISE she said the order for veg biryani was missed (happens when order is not noted down). then we were told that the biryani would be served in 5-8 minutes. After 15 minutes we again asked what happened to biryani. The reply we got was it's not yet 5 minutes, please be patient.

Discourteous staff - The waitress serving us started arguing when we complained about lack of service of the establishment.

i don't think I will be revisiting or recommending anyone to eat there.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Raj R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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185 reviews from our community

Visitor rating
    125
    34
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    12
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
“DINNER EXPERIENCE”
5 of 5 bubbles Reviewed 29 May 2014

Amazing food and excellent service. Wish we had the same restaurant here in Brisbane. The food was so authentic and tasty. Good work ! We enjoyed the Lal Quila Special Briyani. A must try menu :)

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jasper E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint-Prex, Switzerland
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
“Yummy”
4 of 5 bubbles Reviewed 11 May 2014

Great food, good taste , reasonable prices. If you don't like too spicy, ask when ordering. I tried other Indian restaurant in Surry Hills and it was by far the best Indian restaurant there. I really recommend to go there.

Visited April 2014
Helpful?
Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Great”
5 of 5 bubbles Reviewed 16 April 2014 via mobile

Really good quality, flavoursome and amazing value and service was so attentive and considerate. There was a big selection so I will definitely like to go back and try more

Helpful?
Thank Riva V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
“Great Service, Superb flavour”
5 of 5 bubbles Reviewed 26 March 2014

I'll be back for this one. Comprehensive menu with authentic cuisine. Excellent Naan selection and Main selection.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank michael g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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