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“The best room and service we have ever experienced”
Review of The Darling

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The Darling
Ranked #6 of 178 Hotels in Sydney
Certificate of Excellence
Sydney, Australia
1 review
“The best room and service we have ever experienced”
Reviewed 28 September 2012

We stayed at the Darling for our wedding night and were treated to the best service we have ever experienced. Not only were the staff kind enough to upgrade us for our wedding night, they took the time to escort us to our room, provide a run through of all the awesome electronic functions in the room and offered a later check out. My wife and I travel the world for business and stay in many 4 and 5 star hotels. The Darling exceeded both the room quality and service quality we would expect from 5 star establishments. Well worth staying here if your looking for value and celebrity level service quality.
Darren and Amber.

Room Tip: Rooms with harbour bridge view are amazing.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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883 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Melbourne, Australia
1 review
Reviewed 26 September 2012

We came up from Melbourne and stayed for 1 night. Upon our arrival @ 11.30am we were able to check in early right away at no extra cost. Big bonus after a tiring flight. The moment we walked in the room a nice scented fragrance filled our noses. It was just an absolute delight. Love the little things this hotel offers, from the pair of slippers in the wardrobe, to the robes to the extra shampoo and lotion. Even the glasses for brushing your teeth were of very nice quality and match well with the whole colour theme of the room. The attention to detail of the staffs here is top notch. Loved the small pot of real flower/plant on the table. TV has a good selection of channels from Fox Sports to movies and entertainment. We also loved the rain shower, great invention ever. There's only 2 things I personally didn't like were the view wasn't great just over other buildings rooftops and the there's no real public transport to the CBD. It was 15-20 mins walk across the bridge. But the window view didn't matter cause we didn't really look out there at all and the walk was nice to explore the local cafes and landmarks. It's just not nice when you have to walk all day around Sydney. All in all everything about this hotel is amazing. Even the counter gent/lady, whoever we talked to are all genuinely very nice and helpful. A+ service. We will definitely stay here again next time we come visit Sydney.

Room Tip: If you want better views you might have to pay a couple of hundreds of dollars more. But I don't...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoodFoodLover88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca_DellaCioppa, Front Office Manager at The Darling, responded to this review, 5 October 2012
Dear GoodFoodLover88,

Thanks for the A+ scorecard! The team love receiving great comments about our service and this really keeps us all motivated to go just that little extra each time with our amazing guests.

Just for next time, the ‘Light rail’ departs from Central Station via Darling Harbour to The Star every 7 to 10 minutes, 7 days a week, or speak to our concierge team about Bus routes which pick up directly outside The Star regularly to the CBD.

Look forward to seeing you soon.

Regards,

The Darling team x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 25 September 2012

When you enter the front foyer you know you are in for a treat, as it tantalizes not only your visual senses, but aural as well. The staff were incredibly friendly and professional, not to mention immaculately presented. The real pleasure starts as the motorised curtain automatically opens upon entering you room, leaving you to admire the wonderfully modern decor. The bathroom is quaintly hidden behind a glass wall, with a pleasant "rainforest" style shower. Once out of your room, it is close to some of the best sights and restaurants that Sydney has to offer. Highly recommended.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank madtlrmat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca_DellaCioppa, Front Office Manager at The Darling, responded to this review, 5 October 2012
Dear madtlrmat,

The Darling team would love to thank you for posting your feedback.

‘The Darling Welcome’ is one of our most popular features, for all our future Darling guests you will experience the magic of your room welcoming you in by the swipe of your room key and as you enter lights fills the room, the curtains automatically open to reveal the views and the TV displays not only your name but a list of automated controls for you to personalise.

Madtlrmat we look forward to welcoming you back soon.

Regards,

The Darling team x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wollongong
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 September 2012 via mobile

We stayed at The Darling,recently and had a pleasant experience from check-in to check-out. Staff were very professional but friendly. The room was lovey, a decent size with all the mod cons you would expect from a 5 star hotel. Beds were comfortable, and the location was good. The Darling is only a 5-10 minute walk from Darling Harbour, with easy access to the Star Casino. Amenities are located downstairs like the bottle shop, and Coles supermarket and Adriano Zumbo's macaroon cafe. Cocktails are nice and breakfast was nice, however the menu was limited. This is a place I would highly recommend for couples or nights away with friends.

Stayed March 2012, travelled as a couple
Helpful?
3 Thank Tmsc35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca_DellaCioppa, Front Office Manager at The Darling, responded to this review, 21 September 2012
Dear Tmsc35,

The Darling team wishes to thank you for your post and we are so happy you had such a great stay with us!

Summers coming so Cocktails at The Darling pool is a must… I’ll take a nice Caprioska, thanks.

We would love to welcome you back soon.

Regards,

The Darling team x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 September 2012

We only stayed there one night but it was totally worth it, as from the staff all the way to the facilities are updated and very nicely thought through. The staff were exceptional and the in room entertainment system is a up to the standards of a 5 star hotel.

The Darling has great value for money, as we have stayed in the Marriott, Hilton before but they did not meet up with The Darlings standards.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelking276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca_DellaCioppa, Front Office Manager at The Darling, responded to this review, 21 September 2012
Dear Travelking276,

Thanks for posting!

The team at The Darling thanks you for your marvellous comments; what a great motivation for us to set the bar even higher!

We would love to welcome you back

Regards

The Darling team x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 September 2012

Stayed 1night at The Darling for our anniversary and it was just perfect!
The room was impeccable, everything in the room was designer brand, the bed was so comfortable and dreamy pillow. Everything was a touch of a button from lights to the curtains. The staff we exceptional and friendly. I would have loved to stay another night or two as I fell in love with it. I would highly recommend this hotel!!
LOOKING FORWARD TO GOING BACK.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SHATO_6578
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca_DellaCioppa, Front Office Manager at The Darling, responded to this review, 16 September 2012
Dear Shato_6578,

We would love you to come back...but don't wait for your next Anniversary; come back soon for another dreamy sleep!
Once again Happy Anniversary from all the team here.

Regards,

The Darling Team x
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnie, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 September 2012

My husband and I stayed in a jewel spa suite for two nights for our 20th wedding anniversary. The room was amazing, best views in Sydney, a bed that you just sunk into, and pillows that were just dreamy. A huge spa bath and a massive tv in lounge area. The staff were exceptional and couldn't do enough for us. The darling is a must for anyone wanting the ultimate hotel experience when visiting sydney. We are planning on going back for our 21st anniversary.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Darling

Property: The Darling
Address: 80 Pyrmont St, Sydney, New South Wales 2009, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 178 Hotels in Sydney
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Darling 5*
Number of rooms: 171
Official Description (provided by the hotel):
The Darling is located at The Star Sydney and is a key feature of Sydney’s leading entertainment destination. The hotel was designed as a stand-alone structure, with its own arrival experience, amenities and alluring personality. Housed in a distinctive inverted glass tower resting on a sandstone podium, the hotel features 171 stylish and spacious rooms, suites and penthouses, a 25-metre outdoor heated swimming pool, world-class cuisine and an indulgent day spa. The Darling is honoured to be the first Sydney hotel to be awarded a prestigious Forbes Five-Star rating. A Forbes Travel Guide Star Rating is the most coveted award in the global luxury travel sector. Properties awarded Five-Stars are considered outstanding and are often iconic with virtually flawless service and facilities. ... more   less 
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