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“Do Not Stay Here !!” 1 of 5 bubbles
Review of Holiday Inn Old Sydney

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Holiday Inn Old Sydney
Ranked #44 of 179 Hotels in Sydney
Certificate of Excellence
GreenLeadersBronze level
Maui, Hawaii
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Do Not Stay Here !!”
1 of 5 bubbles Reviewed 21 April 2014

If you don't want to be keep up at All hours by SLAMMING DOORS......
DO NOT STAY HERE !!!!!!!!!!
Whether it's the oblivious Patrons, or Houskeeping, the Metal Doors here with
Their ungodly closing devices, will Slam the Room Door shut and reverberate through
The whole "open Area", space....

Stayed April 2014, travelled as a couple
Helpful?
2 Thank robt_wndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, 23 April 2014
Dear Robert M,

Thank you for your review. We apologise that you clearly did not enjoy your stay with us. I understand that you also reported this issue to the management team during your stay with us which was logged.

This is one of the first times that this has been raised by our customers and apologise that during the busy school holidays there were a lot of children in house. Our housekeeping teams also take great care to not disturb our customers to the best of their ability.

I apologise that this clearly wasn't the case and that your rest was disturbed, I understand that this greatly upset you during your stay with us.

Please accept our apologies once again.

Kind regards,

Rob & Team Holiday Inn Old Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,231 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (574)
Date | Rating
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English first
Sydney, Australia
Level Contributor
99 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

We stayed here in March and enjoyed our stay. The hotel is in a great location at the rocks. Our room at the back side of the hotel was pretty quiet and the roof top pool has a great view when the tourist ships are not at the dock. The staff were courteous and we managed to check in early after our overnight flight. They could do with a concierge service for experienced tourist advice and a bellboy for your luggage which does affect their service standard. So many places can be visited within close proximity. We did and recommend the following which is also in order. Day 1; Sydney Tower, Chinatown, Sydney Fishmarket, Darling Harbour, Sydney Aquarium. In the evening we ate at Glenmore Hotel on the roof which has a great view and walked around Sydney Harbour Bridge & Sydney Opera House.
Day 2; was further afield we went to Featherdale Wildlife Park at Doonside and Bondi Beach to Coogee Beach Walk. This is quite a full on itinerary but very enjoyable and all are recommended and great tourists sights. We used the MyMulti Day Pass which was makes transport easy and also the free shuttle bus route 555 which runs up and down George Street in Sydney. Some of the attractions you can book online and save money. We definitely recommend Holiday Inn Old Sydney at the Rocks.

Room Tip: Back side of the hotel is quieter but no view.
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, 23 April 2014
Dear R0002,

Thank you for taking the time to review our hotel. Your five out five review is greatly appreciated. We were pleased that you enjoyed the quiet room and our handy location. You certainly covered a lot of ground whilst in Sydney and saw plenty of the great tourist attractions!

A concierge, bell service is not a typical standard for Holiday Inn hotels in Australia however our friendly reception team have been well trained to handle the same services. I apologise if we could have been of better service. Our Guest Experience staff are very multi-skilled and always happy to assist.

We hope to be able to welcome you again if you come and visit us from Perth in the future.

Kind regards,

Rob & Team Holiday Inn Old Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
568 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
4 of 5 bubbles Reviewed 16 April 2014

We stayed two nights at HI Old Sydney after our cruise on the Radiance. As mentioned in previous reviews, the location is great with easy access from the terminal. We arrived at around 9:30am after debarkation, a little early for check-in but they were able to find two rooms on the 4th floor for us. Kind of disappointed that even though we were acknowledged as platinum status we did not receive any upgrades. The only benefits that we received were getting free Wi-fi and also daily newspapers. (At Hilton properties we would have gotten room upgrades to the executive level with lounge access plus free breakfast.) Rooms looked tired and definitely 'old', with no views of any significance. Son had fun taking pictures of the old fashion hardwares on the doors. Our room was right next to the laundry room so you could hear the humming noise all day long. We left our room in the morning with the door hanger out for room cleaning, but when we came back after 3 it was still not made up. Rating for this hotel was saved by the staff at the front desk, especially Shannon and Jonathan, also the young lady who checked us in whom I forgot her name. They were all professional and courteous, great assets to the hotel, thus receiving one star higher. Will we stay here again? Probably not if we have to pay for the room. We used Priority points and free-night certificates for our stay. Our thoughts were: We missed the hotel that we stayed at pre-cruise.

Suggestion: Cruisers, see if you can get out of the port terminal on the second floor if staying here after your cruise (where the taxis are), it's an easier walk out to the hotel from there than the lower level. Stay away from the convenient store right next to the hotel, ridiculously expensive!

Room Tip: Higher floor with a view.
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  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ROCruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, 23 April 2014
Dear ROCruiser,

Thank you for taking the time to review our hotel. As an IHG Rewards Club Member thank you for your loyalty. Thank you for your kind words about our staff whom you have named, we will ensure that your comments are shared with these team members. The hotel is a heritage listed thus we are pleased that your son enjoyed some of our unique features of our hotel. Unfortunately as we are a Holiday Inn property we do not have any club floors or lounges available to our customers. The InterContinental hotel here in Sydney has such floors available. Due to our extremely high occupancy, complimentary upgrades have not always been available to our IHG Rewards Club members and are subject to availability, we apologise that one was not available during your stay with us. We apologise for the noise which you experienced from our guest laundry and am sorry that it affected your stay with us. Our room attendants endeavour to complete all room cleaning duties by 3 pm however occasionally during heavy check out days they are some small delays. We understand and acknowledge that it would have been frustrating to return at 3 pm and not have had your room serviced by this time. We apologise for this.

We trust that you enjoyed your cruise, thank you for your feedback,

Kind regards,

Rob & Team Holiday Inn Old Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leics, UK
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 13 April 2014

We stayed here for 4 nights at the end of March, and really liked this hotel. It's in a great location in the Rocks, close to some lovely shops, cafes, restaurants and the market. And it's just a short walk to the most beautiful harbour in the world!
We arrived at about 7.30am and were given a room within a few minutes, which was great after a 24 hour journey. The staff were very friendly and helpful.
The room was on the small side and the furniture was looking a little tired, but this didn't detract from our stay - there were far more exciting things to go and see in the city! We liked the generous supply of tea/coffee etc, the free biscuits and the fact that the mini bar was a normal fridge which we could fill with our own food and drink - far better than those awful sensor-type fridges that you daren't remove anything from for fear of being charged $10 for a bottle of water!
The rooftop pool was lovely - we didn't use it as we didn't have time, but the view was amazing!
Would definitely recommend this hotel for anyone wanting a hotel in a quiet spot but central for eating out etc. However, it was on the pricey side compared with other hotels we've stayed in in Australia, so we've marked it down for value on that basis.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TravelBug75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, 14 April 2014
Dear TravelBug75,

Thank you for taking the time to review our hotel. Your review was very comprehensive and much appreciated. We were pleased to read that you enjoyed your time in Sydney as well as your stay at the hotel. It was nice to read that we were also able to offer you a room so quickly after such a long flight which we know can make a huge difference when you are jet-lagged!

Thank you for choosing to stay with us.

Wishing you a happy 2014,

Kind regards,

Rob & Team Holiday Inn Old Sydney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 12 April 2014 via mobile

We spent three nights here on route to Brisbane from Singapore. We arrived at 7am obviously too early to check in but the staff did offer us a different room but we decided to have a walk round and wait for our chosen upper floor front opera house view. The room was worth the wait spacious, clean and very quiet. The daily cruise ships did block the view but didn't bother us. We had breakfast in the hotel one morning and there was ample choice of hot or cold food. There are plenty of restaurants and cafés all around serving very good quality food. Lots of shops nearby and very short walk to harbour and opera house. Would definitely recommend this hotel and would stay there if we ever get the chance again!

Stayed April 2014, travelled with family
Helpful?
Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, 14 April 2014
Dear Lynn W,

Thank you for taking the time to review our hotel. Thank you for your kind words about the hotel, our staff and our breakfast offering.

We trust that you enjoyed your visit to Sydney, and we hope to be able to welcome you back to the hotel again in the future.

Kind regards,

Rob & Team Holiday Inn Old Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast
Level Contributor
120 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 12 April 2014

We chose the Holiday Inn as it is across from the Overseas Passenger Terminal for cruises. We chose to arrive a day before cruise departure. We had an excellent room 820 with a view of our ship docking ...made it all the more exciting. We arrived a little early so we went off for lunch on the Waterfront docks . On our return our luggage was in our room and we had triple aspect window view around the harbour and the Rocks. Very comfortable room .Hotel is ideally positioned for Rocks ,Bridge , Opera House and Circular Quay .Roof view amazing although only a small space , were lucky to see some fireworks over the harbour . Excellent helpful desk staff very obliging and very used to cruisers. Nothing too much trouble , particularly helpful when I left something in room ,I made a quick call as we were docking and I rushed up to hotel and it was all ready waiting for me at desk . Would stay here again .

Room Tip: Remember your opera house view may be blocked by a large cruise ship . They berth at 5.30am and lea...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tardustraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, 14 April 2014
Dear Tardustraveller,

Thank you for taking the time to review our hotel. How exciting it must have been for you to watch your cruise ship dock right outside of your window prior to your journey!

Thank you for your kind review which the team greatly appreciate.

We trust that you had a lovely cruise and we hope to be able to welcome you back to the hotel again in the future.

Kind regards,

Rob & Team Holiday Inn Old Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 April 2014

This hotel is quite basic in the room amenities but makes up for it with the great location within 5 minutes walk to the opera house and the Bay Bridge.
Restaurants, bars and shops within 1 minute walk - plenty of choice.
The view from the roof terrace pool is amazing.
The staff are also very helpful and attentive. Would stay here again if in the area.

Room Tip: There are floors that have a few stairs between the rooms and the lift. Majority of floors have no s...
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrighouseJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMHIOldSydney, Hotel Manager at Holiday Inn Old Sydney, responded to this review, 13 April 2014
Dear BrighouseJim,

Thank you taking the time to review our hotel and for awarding us a five out of five score. We were pleased to read that you enjoyed the local area and your stay in Sydney. We were delighted to read that our staff were of assistance to you and that you found them to be attentive.

Thank you for choosing to stay with us.

Wishing you safe future travels,

Kind regards,

Rob & Team holiday Inn Old Sydney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Old Sydney

Property: Holiday Inn Old Sydney
Address: 55 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Sydney
#42 Luxury Hotel in Sydney
#43 Family Hotel in Sydney
#47 Romantic Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Old Sydney 4*
Number of rooms: 176
Official Description (provided by the hotel):
The Heritage Listed Holiday Inn Old Sydney is one of Sydney's little secrets,uniquely positioned between the Harbour Bridge and Sydney Opera House within the iconic area of The Rocks. Holiday Inn Old Sydney is the closest hotel to the Overseas Passenger Terminal providing a hassle free accommodation option pre and post cruise. The hotel is closely situated to the Circular Quay Ferry and Railway stations also providing easy access to Sydney Airport via the Airtrain. Each of our 176 guestrooms come equipped with a choice of soft & firm pillows, flatscreen TV's, high speed internet access. Enjoy spectacular views to Sydney Harbour or an outlook onto the historic Rocks from the comfort of your room. Stroll down the harbour-side promenade past the museum of Contemporary Art, to lively Circular Quay and experience an excellent selection of restaurants and bars. Here you can catch a ferry to Manly Beach, Watsons Bay, Taronga Zoo or enjoy a fabulous harbour cruise. Holiday Inn Old Sydney is only moments from the majority of Sydney's best attractions and a variety of great shopping options, including the Rocks Markets, Queen Victoria Building, Pitt Street Mall and Oxford Street. Experience spectacular views of Sydney Harbour, the famous Harbour Bridge and the world-acclaimed Opera House from the famous Holiday Inn Old Sydney rooftop, equipped with heated outdoor pool and spa. Holiday Inn Old Sydney also offers a complimentary business centre with computer and internet access to keep you connected whilst away from home. ... more   less 
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Also Known As:
Holiday Inn Old Sydney Hotel Sydney
Old Sydney Holiday Inn
Holiday Inn Sydney
Sydney Holiday Inn

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