We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Lovely hotel, great location, friendly staff but poor value for money” 4 of 5 bubbles
Review of Holiday Inn Old Sydney

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Holiday Inn Old Sydney
Ranked #44 of 179 Hotels in Sydney
Certificate of Excellence
GreenLeadersBronze level
Harrogate, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Lovely hotel, great location, friendly staff but poor value for money”
4 of 5 bubbles Reviewed 7 March 2010

We stayed here for 6 nights in December 2009 on a room only basis as part of our honeymoon to Australia and New Zealand.

The hotel is in the most amazing location within a couple of minutes walking distance of Circular Quay. You're right in the rocks which is great for lovely bars and restaurants and the markets that they hold there regularly. It's also just around the corner from the Tourist Information Centre which is handy.

The views from the roof terrace are fantastic and we loved going up there at night after dinner just to stare over to the harbour bridge and opera and house and back at the city. The only complaint here was that the biggest cruise ship I have ever seen was blocking the view of the opera house for 4 days of our stay. This was replaced by a smaller one the next day from which you could see over the top of. If you're booking a harbour view room I would check if a cruise ship is going to be in as they really aren't that pretty to look at! We used the pool and spa up on the roof twice which was good but could do with some serious TLC.

We were given a room on the top floor initially which unfortunately we had to ask to be moved from as the air conditioning grate was loose and there was no way we could have slept through the rattling noise. Reception moved us without question and were very friendly about the whole thing. The room we were moved to was on the 4th floor and overlooked the Italian restaurant at the back of hotel. The air con was still noisy but nothing like the first room. The room was smart and clean (though there was a dodgy stain on the bed runner...) with modern decor and a newish bathroom. The bath's plug was broken, but this didn't matter to us as we only used the shower. One of the electical sockets by the desk-come-dressing table was intermittently broken which was odd. Sometimes I had to unplug the alarm clock to dry my hair!

We paid to use the internet computers in the lobby on 3 occasions to update our family on our trip however the computers were a bit battered and slow and kept crashing which when you've paid $10 for half an hours internet access is a bit of a nightmare. With one particularly bad crash where the receptionist had to unplug the computer and start again we did get a free internet card as an apology.

The bar area is very nice and we ate there once and had the odd after dinner drink. It's quite pricey but then so is most of Sydney! What we did eat and drink was good quality.

All in all it's a nice hotel, with friendly staff, in a superb location but I would have expected less niggles for £170 a night room only. I've stayed in similar standard hotels in the UK for £65 per night B&B. Granted they're not in Sydney but £105 a night extra for location...hmmm.

  • Stayed December 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mrs_S_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,234 reviews from our community

Traveller rating
    687
    1,070
    351
    87
    39
See reviews for
517
1,029
128
213
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (575)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Milton Keynes
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 5 March 2010

We arrived at the same time as a number of guests, but the reception dealt with us efficiently. The room was at the back of the hotel so we had no traffic noise. The hotel restaurant only operates for breakfast. The excuse is that there are many nearby and they don't find it viable to provide meals. The location is excellent, close to the Central Piers, were you can get ferries to most destinations, and has a good train connection around the city. The Opera House is close-by also. It is easy to get to the Shopping area, but the real joy was the Rocks itself. There is an excellent italian restaurant behind the hotel. We rated the hotel highly for our 4 day stay, but it is in need of some TLC to be outstanding value. We would stay again on our return to sydney in the near future.

  • Stayed November 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PeterMk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 22 February 2010

The hotel self isn't very stylish but the rooms are neat and has enough space for a baby cot... The location is great, as it's right vis a vis from the opera, next to Harbor Bridge and Circular Quay...

Stayed January 2010, travelled with family
Helpful?
Thank NaOLis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 11 February 2010

The hotel is located at one of the best spot in Sydney, at The Rocks, very close to Circular Quay and Opera House.
We booked a promotional rate at last minute through the hotel directly, but later found a cheaper rate on wotif. Due to their Best Rate Guarantee policy, our rate was reduced accordingly. This seemed to create conflict with the hotel when we checked out the next morning - they tried to charge us the higher rate. I think this is a poor customer service - since I have it in writing and all paid for, they should have just lived with it. In any case, after almost 20 minutes, it seemed they have confused themselves with their own promotions, and let us go. Good thing is they apologised for holding us back.

The room was okay, but it was a bit noisy as we were next to a pub. Luckily we were so tired, it didn't bother us.

The hotel is comfortable, but it certainly has seen better days and small upgrades would have gone a long way. We will stay here again, but definitely for the location and not for the hotel room itself.

  • Stayed January 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank beaut_stuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 8 February 2010

This was the place to be. We got off the Diamond Princess and were able to walk to this well situated hotel. Our room was available at 9.30am which made it so convenient. The views were great and we watched the Diamond sail away in the evening from the rooftop. So convenient to walk to the Opera House and down to the quay or hop on a bus. We were able to get a special price for our stay and wished would would have been able to stay longer. Swimming pool area not so great but this is an older hotel and we were there to see the sights. Our room was on the side where the road was and it was a little noisy until 11pm or so but would still have taken this room for the view of the harbour. Sydney is a beautiful city.

  • Stayed January 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D&LONTARIO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LEEDS
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 7 February 2010

We stayed for 6 nights in October as part of an extended Honeymoon. We arrived tired after 24 hours travelling. When we got into our room it was filthy, there must have been 6 months of dirt, hair and toe nails around the edges of the room.

The first member of staff we spoke to was not very helpful and on the verge of being rude.

However I then asked for the duty manager to come and inspect the room, she was very helpful, I asked for our money back but she arranged for the room to be cleaned again and we moved the next day to a larger room.

However there can be no reason for a room to be in such a dirty state, the cleaners and supervisors were not doing their job well at all.

The location of the hotel is good, however be prepared for alot of noise from nearby bars. The Spa is nothing like it looks in the brochure, be prepared for disappointment.

There are alot of nicer hotels within less than 5 minutes walk from here which are better value.

  • Stayed October 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Si17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U.K.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 4 February 2010

What a find this hotel was. The location is fantastic - just across the road from the Harbour and Opera House. The Hotel is not overlarge, rooms are fairly simple, but the staff very helpful and the breakfasts really good - we loved the pancakes which were freshly cooked for us every morning! Fantastic value for money, and the location really made our stay in Sydney unforgettable - we were able to eat overlooking the harbour most nights and enjoy one of the world's most iconic views! Would definitely return - both Sydney & the Old Holiday Inn very special places!

Stayed September 2009, travelled with friends
Helpful?
1 Thank Joybar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sydney hotels
The Rocks
Harbour Rocks Hotel Sydney - MGallery Collection
Central Business District
Sydney Harbour Marriott Hotel at Circular Quay
The Rocks
Quay West Suites Sydney
Quay West Suites Sydney
#23 of 179 in Sydney
4.5 of 5 bubbles 1,224 reviews
Show Prices
Show Prices
Show Prices
Central Business District
Sir Stamford at Circular Quay Hotel Sydney
The Rocks
The Russell Hotel
The Russell Hotel
#34 of 179 in Sydney
4.0 of 5 bubbles 871 reviews
The Rocks
Four Seasons Hotel Sydney
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Old Sydney? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Old Sydney

Property: Holiday Inn Old Sydney
Address: 55 George St, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > The Rocks
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Sydney
#42 Luxury Hotel in Sydney
#43 Family Hotel in Sydney
#47 Romantic Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Old Sydney 4*
Number of rooms: 176
Official Description (provided by the hotel):
The Heritage Listed Holiday Inn Old Sydney is one of Sydney's little secrets,uniquely positioned between the Harbour Bridge and Sydney Opera House within the iconic area of The Rocks. Holiday Inn Old Sydney is the closest hotel to the Overseas Passenger Terminal providing a hassle free accommodation option pre and post cruise. The hotel is closely situated to the Circular Quay Ferry and Railway stations also providing easy access to Sydney Airport via the Airtrain. Each of our 176 guestrooms come equipped with a choice of soft & firm pillows, flatscreen TV's, high speed internet access. Enjoy spectacular views to Sydney Harbour or an outlook onto the historic Rocks from the comfort of your room. Stroll down the harbour-side promenade past the museum of Contemporary Art, to lively Circular Quay and experience an excellent selection of restaurants and bars. Here you can catch a ferry to Manly Beach, Watsons Bay, Taronga Zoo or enjoy a fabulous harbour cruise. Holiday Inn Old Sydney is only moments from the majority of Sydney's best attractions and a variety of great shopping options, including the Rocks Markets, Queen Victoria Building, Pitt Street Mall and Oxford Street. Experience spectacular views of Sydney Harbour, the famous Harbour Bridge and the world-acclaimed Opera House from the famous Holiday Inn Old Sydney rooftop, equipped with heated outdoor pool and spa. Holiday Inn Old Sydney also offers a complimentary business centre with computer and internet access to keep you connected whilst away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Southall Travel and Travelbag so you can book your Holiday Inn Old Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Old Sydney Hotel Sydney
Old Sydney Holiday Inn
Holiday Inn Sydney
Sydney Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing