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“Great staff but tired hotel”

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Holiday Inn Darling Harbour
Ranked #82 of 179 Hotels in Sydney
Brisbane Region, Australia
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great staff but tired hotel”
Reviewed 17 June 2014

The positives about this hotel are the staff that are great, especially at reception - had the fastest check in time ever this visit, and its location - within Chinatown and next to Darling Harbour and the newly renamed Exhibition Centre.

Unfortunately it seems its popularity, and age, is showing. The whole building feels tired, especially the rooms with marks, dents and aging bathrooms that aren’t as clean as they should be. The parts that are easily changeable such as beds etc. are great and ensure a good night’s sleep but the overall feeling is one of slight grubbiness. Clearly time for a makeover - especially given the other options available that are new or newly refurbished.

A pleasant three night stay - for the location (and price) but not a first choice hotel anymore.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Longhaul747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 18 June 2014
Dear a5jce, thank you for providing your honest and valued feedback after you recent stay. We are pleased to hear that you generally enjoyed your time with us and are pleased to let you know that we are about to commence another stage of our room upgrade and refurbishment program. It is feedback such as yours that will always ensure that we are meeting the expectations of our valued guests.

Kind regards

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (256)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Manila, Philippines
Level 5 Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 17 June 2014

We decided to visit Sydney for a couple of days as a side trip from Melbourne staying with my brother's family. We have chosen Darling Harbour as our base as advised by my brother and our friend based in Sydney. We're lucky to have chosen Holiday Inn as our hotel and Jetstar as our airline. Rooms are clean and fresh, bathroom amenities are ample for our 6 days stay. Although the lobby is not imposing, it had the basic necessities such as waiting room and newspapers. We're sorry not to include breakfast in our package for that would have saved us more because the food was great. The location is near almost all the attractions of Sydney and walking distance to the harbor, chinatown and restaurants.
We have utilized our time in Sydney and Holiday Inn didn't fail us in enjoying our vacation.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KIKO597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 18 June 2014
Dear KIKO597, it was great to receive your feedback after your recent stay. Thank you for posting your comments, we are pleased to hear that you enjoyed your stay and found our location convenient to your needs. We hope to be able to welcome you at another IHG Hotel next time you are travelling.

Kind regards

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
142 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 June 2014

Check in was quick with a very friendly young woman at the front desk. She explained a few things regarding our IHG points. We had a credit which we were told could be used towards parking. We told her that would be great and we said we had already parked the car at the entertainment car park. She said that was no problem and to hand over our ticket at checkout and they would validate it and we would pay the difference. At check out we handed over our ticket and we were told it didn't cover that car park. Altho we tried to explain what we were told at checkin it didn't matter. So we didn't get to use our credit. It was a huge let down after a great weekend. I was impressed with the cleaner who saw us leaving our room early in the morning and asked if it was ok to clean our room then. It was nice to come back mid afternoon to a clean room. I've lost count how many times our room still isn't clean till late afternoon.

There was a reasonably choice for breakfast altho I didn't know I could ask for eggs cooked to my liking till I over heard someone ask. Maybe there was a sign somewhere and I didn't see it.

Overall (apart from the parking issue) This hotel is in a great location and handy to some great restaurants.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 15 June 2014
Dear Donna T, thank you for providing your honest and valued feedback. We are disappointed to hear of your experience regarding your hotel Credit and would welcome the opportunity to further discuss this with you. As we are unable to identify you from your screen name, we would request that you make direct contact with our Front Office Manager Francisco Vasconcellos (francisco.vasconcellos@ihg.com) who will be able to further investigate and then liaise directly with you. We look forward to hearing from you in the coming weeks.

Kind regards

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 June 2014

Actually I would give this hotel 3 1/2 stars but as we don't have that option….The location is excellent if you want to be near Chinatown, the entertainment district, Darling Harbour etc. and the staff are friendly and efficient. The bar/restaurant off the lobby is OK for a drink and quick bite but nothing fancy and a bit noisy. The rooms are plain (absolutely no decorations of any kind unless you count the wall-mounted TV) and mine was a little curious in layout. It had an alcove with a comfortable chair and footstool (a real plus) but the position was such that you couldn't see the TV properly. Hardly a big deal and given the room layout not sure they had another option but would have been nice to have the chair AND be able to watch TV from it without moving the furniture around myself. The bathroom was large enough but again positioning was an issue. In this case the toilet was too close to the shower stall. Minor stuff, really, but the difference between 3.5 and 4 on the rating scale.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pdb72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 15 June 2014
Dear pdb72, thank you for providing your honest and valued feedback after staying with us recently. We are pleased to hear that you enjoyed your stay and your feedback has been passed onto our Management Team for further review. It is feedback such as yours that will allow us to continually improve to ensure that we are meeting the expectations of our guests.

Kind regards

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urbana, Maryland
Level 4 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 June 2014

for my first time in sydeny this was a qaulity hotel in a great location. Right across from the convention center and within walking ditance to everything. China town, Casino, Opera House, Bridge, Fish Market etc. I didnt stay in the hotel much but it did the job and I have no complaints.for what it cost it was great.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Albertini3666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 15 June 2014
Dear Albertini3666, thank you for choosing to stay with us during your recent visit to Sydney. We value your feedback and are so pleased to hear that you enjoyed our location and your time at the Hotel. We hope to have the opportunity to welcome you at another IHG Hotel next time you are travelling.

Kind regards

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Junee, Australia
Level 3 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 June 2014

Great place to stay in the heart of Sydney. You can see the noisy busy city from your windows but can not hear it. Close to Paddy's Market and Chinatown. Short walk to theatres light rail trams and Central Train Station isn't far away either. They gave us a free upgraded us on arrival which is always fantastic! This is our new favourite place to stay in Sydney.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaB2663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 9 June 2014
Dear CaB2663, we are happy to hear from you after your recent stay. Thank you for posting your feedback, it is great to hear that you had an enjoyable time and would choose to stay with us again in the future. We look forward to welcoming you back next time you are visiting Sydney.

Kind regards

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 June 2014

Third time to stay in this hotel. Main reason to stay here is location. It is close to most attractions but tucked away in a quiet street. There is also a convenient McDonalds right across the hotel for those can't wait to be fed times :).

We got to stay in a double queen bedroom and I was surprised it had a mini-bar inside. Maybe Holiday Inn can add a microwave in the room? That will be most helpful as our daughter has anaphylaxis to tree nuts and we self-prepare her food most of the time.

Chinatown is also just located at the back of the hotel (Dixon Street, if I recall it right) and George Street is just the next street, too. For tourists, you can catch the green bus (555) on George Street and there is a stop very near to the hotel. Travel on 555 is free! It is also just walking distance to the shops, restaurants and views at Darling Harbour.

Friendly and efficient staff.

If your booking includes breakfast, I suggest eating before 7:30am because it can get very busy and the queues can get long!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oldsoul-youngspirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradley B, Director of Sales at Holiday Inn Darling Harbour, responded to this review, 9 June 2014
Dear oldsoul-youngspiri, its was great to hear from you after your recent stay with us. Thank you for choosing to stay with us for a third time whilst visiting Sydney. We are pleased to hear that you enjoyed your time with us and your feedback has been passed onto our Management Team for further review. We hope to have the opportunity to welcome you back again next time you are visiting Sydney.

Kind regards

Bradley Boyd
Director of Sales
Holiday Inn Darling Harbour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Darling Harbour

Property: Holiday Inn Darling Harbour
Address: 68 Harbour St, Darling Harbour, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#75 Luxury Hotel in Sydney
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Darling Harbour 4*
Number of rooms: 346
Official Description (provided by the hotel):
Emanating a quiet charm right in the middle of the action, Holiday Inn Darling Harbour has the best that Sydney has to offer on its doorstep. A heritage listed former Wool Store cloaks the northern wing of the hotel in history. Situated in the southern end of Sydney's central business district, the hotel is ideally positioned to allow you to make the most of your visit to Sydney. Take a leisurely stroll through Darling Harbour with its many attractions. The vibrant Chinatown and Latin Quarter are close by and the Qantas Credit Union Arena is right across the road. You can walk to some of Sydney's best restaurants, theatres and shopping complexes. For something a little different, board a ferry or the light rail for sightseeing. Trains and buses to Pitt Street Mall shopping precinct and Circular Quay are nearby too. ... more   less 
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Also Known As:
Holiday Inn Darling Harbour Hotel Sydney
Holiday Inn Sydney
Sydney Holiday Inn

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