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“Very friendly staff”

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Cambridge Hotel Sydney
Ranked #40 of 186 Hotels in Sydney
Certificate of Excellence
Reviewed 12 June 2014

Great location, great room service, great sized room (507) and fantastic friendly staff. The only slight issue was the occasional noise from the doors of the adjoining rooms. Apart from that I was highly recommend this hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Mick K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenGargano, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded 13 June 2014

Hi Mick,

Thank you for sharing your comments regarding your recent stay at the Cambridge Hotel. It's great you found all aspects of your stay enjoyable; from our location to our room service, along with our friendly team. I apologise for any inconvenience caused by the neighbouring guests and I"m glad your stay wasn't hindered by this.

The hotel appreciates your recommendation and looks forward to welcoming you back.
Kind regards,

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3,236 - 3,242 of 4,586 reviews

Reviewed 12 June 2014

The room was excellent, clean and smelled fresh.
It was close to where we had to go, St Vincents hospital.
There is car parking available at the hotel and that is important for us as we live in country NSW

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenGargano, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded 13 June 2014

Hi John,

Thank you for sharing your thoughts on your recent Cambridge experience. I'm glad you found our accommodation accessible and well-located for your visit to St Vincent's Hospital. Our Housekeeping Department appreciate your commendation of their high-standard of cleanliness and we look forward to welcoming you back.

Kind regards,

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Reviewed 11 June 2014 via mobile

Spent one night at the end of a business trip to Sydney after getting a recommendation from a colleague.

Location was great for access to the city and the rooms were nice and big. Hotel is clean and the staff were really helpful.

The Internet was really bad bit when I mentioned this on checkout they didn't charge me.

The staff were very helpful and offered advice on things to do.

Would definitely recommend.

Stayed: June 2014, travelled solo
Thank FTJ_Mackey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenGargano, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded 13 June 2014

Hi there,
It's great you had an enjoyable one night stay with us at the Cambridge Hotel. I'm glad you found our accommodation to be accessible, well-appointed and very clean. Our team appreciate your kind commendation of their service standards and look forward to welcoming you back.

Thank you for sharing your thoughts and kind regards

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Reviewed 10 June 2014

We always make it a habit to stay at the Cambridge Hotel, when we visit Sydney. the rooms are clean and comfortable with great quality linens and soft comfortable mattresses. We love that the Cambridge is close to everything.......The Markets are a quick stroll down the hill, China town and Darling Harbour are also well within walking distance. If we decide to stay in the room service menu is exquisite, not to mention the incredible Italian restaurant situated on the lower level. The kids love the indoor heated pool and the large flat screen TV. Over the last 5 years we have only stayed at one other hotel in Sydney and can't imagine ever staying anywhere other than the Cambridge.....A real value for money experience. See you next time we are down that way.

Room Tip: My favourite room is on the 14th floor, it's a king room with balcony and has great city views.
See more room tips
  • Stayed: June 2014, travelled with family
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Thank Rebecca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenGargano, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded 12 June 2014

Hi Rebecca,

Thank you for taking the time to share your feedback. Your comments are extremely motivating to the entire team and it’s great the Cambridge Hotel is your preferred Sydney accommodation. I have made notes in your profile regarding the 14th floor and we look forward to welcoming you back.

Kind regards.

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Reviewed 10 June 2014

Visiting the city for Vivid with my girlfriend, we were greeted by friendly reception staff who couldn't be more helpful. I wish we'd stayed longer! The room was immaculate & modern & room service was prompt & delicious. Very happy with our stay at Cambridge in Surry Hills.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Tima N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenGargano, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded 12 June 2014

Hi Tima,

Thank you for the great comments on your recent stay. I’m glad you enjoyed the various aspects of your stay; from our friendly team to the high standard of our cleanliness and room service. Our team appreciate your commendation and look forward to welcoming you back.

Kind regards,

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Reviewed 10 June 2014

We stayed here for 8 nights in June for our sons wedding, it is well located, the room was a good size but the wardrobe space could have been more generous room service was quick and very reasonable. The room was very clean with clean towels and fresh bedding most days.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenGargano, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded 12 June 2014

Hi Susan,

I appreciate you taking the time to share your Cambridge Hotel experience; it’s great you found our location perfect for your son’s wedding. Regarding the towelling and bedding; the hotel uses environmentally friendly practices to help reduce our energy usage. Sheeting is changed every three days (for stay-over guests) unless requested otherwise, and we give the option to change or keep towels each day.

I’m glad that you had an enjoyable stay overall and our team looks forward to welcome you back. Kind regards,

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Reviewed 10 June 2014

Check in was farcical. We arrived after over 20 hours flying about 10.30 in the evening. The person dealing with us was very unprofessional and answered the phone every time it rang, shouted and ridiculed someone on the phone, then helped a colleague with a query whilst supposedly checking us in. Our friend checked in with another staff member after us and was in his room whilst we were still waiting. We had a room on the top floor which was very roomy, massive bed and was really good. Location is good and the rest of the staff were very friendly and professional. We had breakfast one day which was ok but nothing special. In the evening this room is the restaurant and also the bar. It's very pretentious in the evening, did not enjoy being in there. The pool is small and is located on the second floor and has hotel rooms all around it, so avoid having one of those rooms. Price was good, and I would stay here again, but hope they have had some staff training by then for reception.

Room Tip: Ask for a high floor, there are lifts as you get no noise. Avoid 2nd floor, rooms open straight on t...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StevenGargano, General Manager at Cambridge Hotel Sydney, responded to this reviewResponded 19 June 2014

Dear Christine M,

Thank you very much for taking the time to give us a feedback of your recent stay with us.
We do strive in achieving 100 % guest satisfaction and it appears this was not the case.

As per your suggestion all front desk staff have been retrained and reiterated on the importance of our valued guest.

It is great to hear that you will be back to stay with us and with your feedback like yours we know what we need to improve and what we are doing right.

Thank you again for sharing your experience and look forward to welcoming you back to the hotel next time you are in Sydney.

Kind regards,

Steven Gargano,
General Manager
Cambridge Hotel Sydney

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Additional Information about Cambridge Hotel Sydney

Address: 212 Riley St | Surry Hills, Sydney, New South Wales 2010, Australia (Formerly Quality Hotel)
Phone Number:
Region: Australia > New South Wales > Sydney > Surry Hills
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#39 Luxury Hotel in Sydney
#40 Business Hotel in Sydney
#50 Romantic Hotel in Sydney
Price Range: £97 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cambridge Hotel Sydney 4*
Number of rooms: 149
Official Description (provided by the hotel):
The 4 star Cambridge Hotel offers multi-award winning accommodation located in the heart of Sydney's Surry Hills. Many of our 149 guest rooms and suites offer stunning city-scape views from their private balconies. The hotel is within easy walking distance of Sydney's main attractions, and is ideally located for accessing Darling Harbour, Chinatown, Cockle Bay Wharf and Sydney's Iconic Landmark's such as the Opera House and Harbour Bridge. Facilities include 24-hour reception and room-service along with a rustic Italian restaurant. All rooms enjoy complimentary tea and coffee making facilities, in-room safes and comfortable bedding. Parking is available at the hotel with 5 basement levels of parking for guests to use (fees apply) ... more   less 
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Also Known As:
Quality Hotel Sydney
Quality Inn Sydney

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