We stayed here for a hen’s night recently and had 3 rooms booked. I called up that morning and requested for 1 particular room to be ready before the other two so we could check in early, was told over the phone that would be fine. When I arrived only 15 minutes before normal check in time that room was the only one not ready and the front desk staff were extremely rude and unhelpful about it. We had a lot of luggage and were told we had to load the trolley up ourselves and then had to wheel it to our room ourselves. When we asked if someone could come and collect it we were told no - we had to bring it back down ourselves. When other guests started to arrive for the other rooms we booked they all commented on how rude the staff were to them, long waits and then they served other people in front of them even if they were first. Very rude and unhelpful staff, would not recommend
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- Also Known As:
- Sydney Vibe Hotel